FAQ

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IMPORTANT CHANGE NOTICE FOR CTV TORONTO VIEWERS IN THE ORILLIA AREA:

After midnight on June 23, 2019, CTV channel 21 Orillia will convert to digital.

In order to receive our new HDTV broadcast of CTV on channel 21-1, viewers will need to have an HDTV tuner, or a digital set top box.

If you watch CTV Toronto via direct-to-home satellite, cable, or Bell Fibe, this change will not affect you.

For more information about Over-The-Air Changes, please check our Frequently Asked Questions, or email your concerns to Toronto.Engineering@bellmedia.ca.

For information on accessing CTV Toronto on channel 9-1, please scroll further down.

FAQs – Over-The-Air Transmitter Changes

Q – Why are these over-the-air transmitter changes happening?

A –This “TV channel repack” program will open a new band of spectrum to wireless communication providers in both Canada and the U.S.

Q – Who decided to make these over-the-air transmitter changes?

A – The changes weremandated by Innovation, Science, and Economic Development Canada, and by the Federal Communications Commission in the U.S. 

Q – Why is CTV channel 21 Orillia changing to digital?

A –It is no longer practical to maintain analog broadcast at this location. The analog hardware is no longer supported, and must be replaced to avoid loss of service.

Q – When will this change take place?

A –Starting after midnight on the night of June 23, 2019 (morning of June 24th)

Q – Who will these changes affect?

A –Viewers in the Orillia area who currently receive their television signal over-the-air using a rooftop or indoor antenna.Viewers watching CTV channels via direct-to-home satellite, cable, and Bell Fibe services will not be affected.

Q – How can I continue to receive CTV Channel 21 on my television?

A – Viewers in the Orillia area using over-the-air antennas have a few options available to continue receiving CTV as Channel 21-1:

a)      Simply re-scan for new channels on your existing HDTV or digital STB.

b)      Purchase a new HDTV with integrated digital tuner.

c)      Purchase a digital Set Top Box, and continue using your analog TV.

Q – After the change is completed, will CTV be listed under a different channel number on my TV?

A –After the change, CTV channel 21 will become CTV channel 21-1.

Q – Will I need to change my antenna?

A –Your antenna should continue to work as before. No adjustments will be required in most cases. Viewers at the fringe of our coverage area may require an upgrade to their “receive system” if the signal level is too weak to decode. Digital television signals either work, or they don’t work. Weak digital signals do not appear as “snowy”, they simply cannot be decoded. Fringe area viewers might need to adjust the pointing of their antenna, or upgrade their antenna system. In some cases a larger antenna with quality preamplifier may be required.

Q – I need more information. Where can I find it?

A –Please email your specific concerns to:Toronto.engineering@bellmedia.ca.

Q – I want to contact my local station. How can I get in touch with them?

A – Email is the best way to contact your local station.

Q – Who can I call to find out more about Fibe TV or Bell Satellite TV?

A – Call 1-866-213-6394 to speak with a Bell representative.

 

IMPORTANT CHANGE TO ACCESSING CTV TORONTO:

After midnight on April 28, 2019, a government mandated transmitter update will take place to free up space in the spectrum to accommodate wireless.

This means that CTV Toronto’s Channel 9-1 must change its signal frequency.

Viewers using over-the-air rooftop or indoor antennae will need to re-scan their television channels to restore CTV Toronto service.

Follow these easy steps:

  • Click “Settings” or “Menu” on your remote control
  • Go to the “Channel” tab
  • Select “Auto Channel Program”

This will scan your channels and will restore your access to CTV Toronto.

If you watch CTV Toronto via direct-to-home satellite, cable, or Bell Fibe, this change will not affect you.

For more information about these Over-The-Air Changes, please check our Frequently Asked Questions.

We appreciate all of our viewers, and are available to assist you in ensuring you do not experience loss of reception to CTV Toronto.

Please email Toronto.Engineering@bellmedia.ca with any additional questions.

FAQs – Over-The-Air Transmitter Channel Changes

Why are these over-the-air channel changes happening?
This “TV channel repack” program will open a new band of spectrum to wireless communication providers in both Canada and the U.S.

Who decided to make these over-the-air channel changes?
The changes were mandated by Innovation, Science, and Economic Development Canada, and by the Federal Communications Commission in the U.S.

When will affected CTV stations change channels?
Starting at 12:01 a.m. on April 29, 2019

Who will these changes affect?
Viewers who currently receive their television signal over-the-air using a rooftop antenna or “rabbit ears” will lose reception due to a government mandated signal conversion. A channel re-scan must be performed to find and save channel changes. Viewers watching CTV channels via direct-to-home satellite, cable, and Bell Fibe services will not be affected.

How do I re-scan my television?
Channel scanning is usually found under the “Menu” and “Channel” options. Look for a command to “auto program” or “scan” your channels. The process can take several minutes to complete. Consult your TV manual for model specific details.

After the change is completed, will CTV be listed under a different channel number on my TV?
The changes taking place are largely hidden to the viewer. The actual frequency of transmission will change, requiring viewers to re-scan, but the channel number displayed on your TV set will remain unchanged. For example, Channel 9 in Toronto will still appear on your TV as 9.1, but we will in fact be transmitting on the frequency for channel 8.

Will I need to change my antenna?
Your existing antenna should continue to work as before.

Which CTV channels will change as a result of this over-the-air transition?
There are several rounds of transmitter changes taking place across the country. The first round of changes will take place during the early hours of April 29 and include the following stations:

CTV Toronto will change from Channel 9 to Channel 8.
Virtual channel to remain as 9.1.

CTV2 Victoria will change from Channel 23 to Channel 28.
Virtual channel to remain as 23.1.

CTV2 Windsor will change from Channel 26 to Channel 17.
Virtual channel to remain as 26.1.

I want to contact my local station. How can I get in touch with them?
Email is the best way to contact your local station. In Toronto - Toronto.engineering@bellmedia.ca.