Ontario actor, mother forced to drive from Vancouver to Toronto after vaccine medical exemption denied at airport
An Ontario mother and son say they will have to drive from Vancouver to Toronto after the 18-year-old's COVID-19 vaccine medical exemption was denied at the airport following the implementation of new travel rules—leaving them stranded and confused.
Stephanie Giordano, who is fully vaccinated, and her son Dorian were set to fly back home on Saturday. Dorian has an auto-immune disorder and travels with a written note from his doctor exempting him from getting the COVID-19 vaccine.
He is an actor and was able to get to Vancouver with the letter, along with a negative PCR test taken 72 hours before his flight, but when the family arrived at the airport on Dec. 4 to fly to Toronto, his exemption was rejected.
"They told me there was a new rule, that I had to fill out paperwork to approve his medical exemption and it could take up to 21 days to get an approval for it," Stephanie said. "I said we haven't even been gone 21 days."
As of Nov. 30, travellers who cannot get vaccinated for medical reasons must fill out a form through their airline and have a licensed Canadian doctor sign it.
"If you’re travelling with multiple airlines, you’ll need to contact each airline," the government's website says.
Stephanie said that she called the Med Desk with Air Canada and spoke with numerous people before being told they had just been informed of the new policy on Dec. 1, three days prior to their flight.
Flying with Air Canada? Here's what you need to know about check-in times. (Flickr / Trevor Carl)
"She really apologized," Stephanie said. "So we just came back to our hotel. Thank goodness they're giving us a really discounted rate, and I reached out to so many new sources and actually went online and kind of asked for help if anybody knew anybody that was driving back, because I don't see that well for my driving."
Air Canada spokesperson Peter Fitzpatrick said the airline was only able to communicate the new travel requirements as of Nov. 30.
"We are asking our customers to submit such requests 21 days prior to travel to ensure they are processed by the flight date and so that customers have ample time to supply any missing or supplementary information," he said in a statement. "That said, we will process and review these forms sooner than that under exceptional or urgent situations."
"But, for their own peace of mind and certainty, customers really should submit the forms early because there can be back and forth and also third parties, like doctors, involved."
- MORE: Toronto area family questions COVID-19 travel rules after spending days in quarantine facility
Air Canada eventually reached out to the family and helped guide them through the application process. However, they found out on Wednesday that the medical exemption was rejected for a second time.
It is not clear why the application was denied, but it could be because Dorian's specialist lives in the United States.
Stephanie's husband is now flying to Vancouver with their daughter so they can celebrate her birthday, and then the whole family will rent a car and drive back to Toronto.
"We're driving back to Toronto in the middle of winter," Stephanie said, while her son added that they will have to navigate closed roads due to the flooding in British Columbia. "My husband has to miss a week of work."
The family said that they weren’t clear that the changing regulations would impact those who were medically exempt as well as people who choose not to get the COVID-19 vaccine.
"If we knew that changes would be affecting the medically exempt, then we would have made choices and decisions ahead of time," she said.
Stephanie has said that Air Canada has committed to reimbursing them for their flights.
CTVNews.ca Top Stories
'I just can't believe that it took so long': Body found in wreckage 3 months after deadly fire
A man accused of arson in a January Old Strathcona apartment fire is expected to be charged with manslaughter after a body was discovered in the burned building late last month.
No proof man lied to brother about number of kittens born in litter, B.C. tribunal rules
A man was denied a $5,000 payout from his brother after a B.C. tribunal dismissed his claim disputing how many kittens were born in a litter.
Quebec police hand out hundreds of tickets to Hells Angels and other bikers before 'first run' meeting
Quebec provincial police handed out hundreds of fines to Hells Angels members and other supporting motorcycle clubs who met for their 'first run' in a small town near Sherbrooke, Que.
Feds hope to table foreign interference legislation next week: LeBlanc
Democratic Institutions Minister Dominic LeBlanc says he plans to table legislation this week to help the federal government address foreign interference, but he wouldn't say whether the proposal will include a foreign agent registry.
Auston Matthews skates ahead of Game 7, status unclear with season on the line
Centre Auston Matthews of the Toronto Maple Leafs hasn't been ruled out of tonight's Game 7 against the Boston Bruins.
Snakes almost on a plane: U.S. TSA discovers a bag with small snakes in passenger's pants
According to an X post by the Transportation Security Administration, officers at the Miami International Airport found the small bag of snakes hidden in a passenger's trousers on April 26 at a checkpoint.
A Chinese driver is praised for helping reduce casualties in a highway collapse that killed 48
A Chinese truck driver was praised in local media Saturday for parking his vehicle across a highway and preventing more cars from tumbling down a slope after a section of the road in the country's mountainous south collapsed and killed at least 48 people.
Russia puts Ukrainian President Zelenskyy on its wanted list
Russia has put Ukrainian President Volodymyr Zelenskyy on its wanted list, Russian state media reported Saturday, citing the interior ministry’s database.
Grandparents killed in wrong-way crash on Hwy. 401 identified
A 60-year-old man and a 55-year-old woman killed in a wrong-way crash on Highway 401 earlier this week have been identified by the Consulate General of India in Toronto.