Days after a public relations disaster about allegedly snoozing employees, the TTC says it will now offer refunds for expired paper tickets.
People who still have unused temporary paper tickets will be able to claim a refund until March 31.
The decision comes in the same week that two photos surfaced of TTC collectors allegedly sleeping while on duty in their booths. The photos ignited an online backlash.
The TTC stopped selling tokens between November and January in order to prevent hoarding before this year's fare hike.
The fare hike and the pulling of tokens sparked anger among TTC commuters.
It brought in paper tickets on a temporary basis to fill the need.
At the time, the TTC said tickets would expire on Feb. 1, and that it would not provide refunds on unused adult tickets.
The plan was to always provide refunds for students and seniors.
TTC spokesperson Brad Ross tells CTV News that extending the refund to adult tickets is the "right thing to do" for customers.
He said people complained they were unable to use up the tickets before their expiry dates.
Ross said the decision was not a result of the criticism surrounding the photos of the allegedly sleepy collectors.
"This is about listening to our customers," he said.
Between Feb. 1 and Mar. 31, people with leftover tickets can get refunds at Bloor/Yonge and Davisville stations.
Anyone with a large quantity of tickets will be mailed a cheque.
"We will send you a cheque because we need to examine them because counterfeiting has been an issue," Ross said.
The TTC discontinued adult paper tickets in 2008 because of counterfeiting. Student and senior tickets are still available.
