Man who ordered new van says he's still waiting for delivery more than one year later
Supply chain issues and a computer chip shortage have affected the production of new vehicles and led to delays in deliveries to showrooms.
A Scarborough, Ont., man who put a down payment on a vehicle in November 2020 was told he would have to waits months for his new vehicle to arrive.
One year later, he said he is no closer to receiving it.
“I'm so disappointed. I’m so upset," said Samuel Chow, a retired postal employee who has been looking forward to having his new loaded 2021 Chrysler Pacifica Pinnacle.
The pandemic, a computer chip shortage and the closure of some manufacturing plants due to COVID-19 has led to a backlog in new vehicle production.
Many dealerships are warning car buyers they could have to wait three to six months for their vehicles to be delivered, but Chow said after calling the dealership where he ordered his vehicle every month there is still no sign it will show up anytime soon.
“I've been told the vehicle will come and I’m still waiting. I’m very patient, but it's very inconvenient,” Chow said.
Complicating matters is that when he ordered his new van, not long after, he gave his current van to his daughter for her birthday.
Chow said his wife Sandra also has health issues and they need a vehicle to get her to her medical appointments.
“There are many doctor’s appointments and I always have to borrow a vehicle to get there. There is wheel trans, but they can't always get there on time," Chow said.
The Chrysler dealership has tried to work with Chow and offered him different vehicles they have in stock, but Chow says he doesn't want them.
He could now also receive a 2022 Pacifica model as the 2021 model year is no longer available which is fine with him, but he said he can’t wait much longer.
"Even if I get a 2021, I don't care as long as I get the vehicle that I ordered," Chow said.
CTV News Toronto reached out to Chrysler Canada about the year long delay in Chow receiving his vehicle and a spokesperson for Stellantis, the parent company of Chrysler, said, “Stellantis continues to work closely with our suppliers to mitigate the manufacturing impacts caused by the various supply chain issues facing our industry.”
Chow is holding out hope that one day he'll get his van and said, “I want my vehicle."
Some analysts in the automotive industry have said that supply chain issues could affect new car production for another year or longer.
If you order a new vehicle you may have to be flexible about the colour, trim level and even the model or you could also have to wait to get it.
CTVNews.ca Top Stories
Liberal MP says she's leaving politics over disrespectful dialogue, threats, misogyny
Liberal MP Pam Damoff says she won't run again in the next federal election, saying she has experienced misogyny, disrespectful dialogue in politics and threats to her life.
Concerns about Plexiglass prompt inspections at some Loblaws locations in Ottawa
Inspections are underway at more than one Loblaws location in Ottawa after complaints were filed about tall Plexiglass barriers.
Federal employees will be required to spend 3 days a week in the office
Starting in September, public servants in the core public administration will be required to work in the office a minimum of three days a week. The Treasury Board Secretariat says executives will need to be in the office four days per week.
OPP officer said 'someone's going to get hurt' before wrong-way Hwy. 401 crash
As multiple Durham police cruisers were chasing a robbery suspect on the wrong side of Highway 401 Monday night, an Ontario Provincial Police officer shared his concerns, telling a dispatcher, "Someone's going to get hurt."
Ont. woman who faked pregnancy to defraud doulas arrested again on similar charges
Victims of a Brantford, Ont., woman who was sentenced to house arrest earlier this year for defrauding and deceiving doulas say they’re not surprised she’s been apprehended again on similar charges.
Five human skeletons, missing hands and feet, found outside house of Nazi leader Hermann Göring
Archeologists have unearthed the skeletons of five people, missing their hands and feet, at a former Nazi military base in Poland.
Poilievre returns to House unrepentant for calling Trudeau 'wacko,' Speaker not resigning
An unrepentant Pierre Poilievre returned to the House of Commons on Wednesday to pepper the prime minister about his drug decriminalization policies after being booted the day prior for refusing to take back calling Justin Trudeau 'wacko' over his approach to the issue.
Construction begins on LGBTQ2S+ national monument in Ottawa
Shovels have hit the ground for constuction on Canada's LGBTQ2S+ national monument in Ottawa.
B.C. man awarded $5,000 in damages in first-of-it-kind intimate image case
In a first-of-its-kind case, a B.C. tribunal has ruled on a dispute involving the non-consensual sharing of intimate images, awarding damages and issuing orders that the photos be destroyed and taken offline.