'Chaotic situation' at Toronto Pearson as travellers wait in massive security lines
People flying out of Toronto Pearson International Airport are being warned about delays getting through security as travellers wait in massive lines to get onto their flights.
Airport spokesperson Tori Gass said in a statement Monday passengers need to "pack their patience" and arrive early as Toronto Pearson experiences "longer-than-expected" wait times at security checkpoints.
When asked about the cause for the delays, the Canadian Air Transport Security Authority (CATSA) told CTV News Toronto they are experiencing issues with staffing.
"CATSA's screening contractors are not immune to the recruitment and retention challenges experienced by the broader commercial aviation industry," the CATSA said in a statement.
The agency said they are addressing the challenge for the future by ramping up staffing and continued information sharing with airline partners.
"Prior to the pandemic, resources could be cross-utilized more efficiently between the transborder and domestic and international checkpoints due to staggered passenger peaks," the CATSA said.
"As air travel recovers we are observing simultaneous peaks, which can result in passengers flooding more than one security checkpoint at a time, making the redistribution of resources to address these passenger volumes more challenging."
The CATSA said passengers are also increasingly opting to travel with more carry-on bags, which means longer processing times for travellers at security check points.
NDP MP Matthew Green said he was travelling through Toronto Pearson on Monday morning on his way back to Ottawa, and what he experienced was "an absolute gong show."
"Line up into the gate is at least 500-plus deep," Green wrote on Twitter. "There is no way I’m making this 8:10 Air Canada flight."
Green told CTV News Toronto he did not make his plane and was rescheduled to another flight later in the day.
Another traveller wrote on Twitter he has "never seen delays like this at Pearson."
"It's a chaotic situation. Police are helping to control the lines," Doug Asp wrote.
Gass said in the statement employees in the terminals are "doing their best" to process passengers through security.
"We kindly ask passengers to treat employees with respect," she said.
DELAYS COULD LAST WEEKS, TRANSPORT MINISTER SAYS
Federal Transport Minister Omar Alghabra was asked about the long lines at Toronto Pearson on Monday.
"I'm a traveller myself and I've seen line-ups grow over the last few weeks," Alghabra said. "I have been working and Transport Canada has been working with CATSA on ensuring that we have the adequate resources to respond to the surge of need for travellers."
He said Canadian airports are seeing "a lot of appetite for people to travel, quickly" and warned he doesn't think the federal government is going to be able to "immediately be able to resolve this."
"It's going to take some time to ramp up, so I think it's reasonable to assume a few weeks for us to get all the resources necessary."
The issue isn't unique to Toronto Pearson. Other Canadian airports, like Vancouver International Airport, are experiencing increased wait times as well.
HOW EARLY BEFORE SHOULD I ARRIVE BEFORE MY FLIGHT?
According to Toronto Pearson's website, passengers flying domestically should arrive at the airport 90 minutes before their flight.
For those travelling internationally, it is recommended that passengers arrive at least three hours before their scheduled departure time.
CTVNews.ca Top Stories
Spectacular aurora light show to be seen across Canada Friday night
A rare and severe solar storm is expected to bring spectacular displays of the northern lights, also known as aurora borealis, across much of Canada and parts of the United States on Friday night.
Which Canadian cities have the highest and lowest grocery prices?
Where you live plays a big factor in what you pay at the grocery store. And while it's no secret the same item may have a different price depending on the store, city or province, we wanted to see just how big the differences are, and why.
McGill University seeks emergency injunction to dismantle pro-Palestinian encampment
McGill University has filed a request for an injunction to have the pro-Palestinian encampment removed from its campus.
Swarm of 20,000 bees gather around woman’s car west of Toronto
A swarm of roughly 20,000 bees gathered around a woman’s car in the parking lot of Burlington Centre.
U.S. says Israel's use of U.S. arms likely violated international law, but evidence is incomplete
The Biden administration said Israel's use of U.S.-provided weapons in Gaza likely violated international humanitarian law but wartime conditions prevented U.S. officials from determining that for certain in specific airstrikes.
Barron Trump declines to serve as an RNC delegate
Former U.S. President Donald Trump's youngest son, Barron Trump, has declined to serve as a delegate at this summer’s Republican National Convention, according to a senior Trump campaign adviser and a statement from Melania Trump's office.
Mother assaulted by stranger while breastfeeding baby in her car: Vancouver police
A person was arrested in East Vancouver Thursday after allegedly entering a car while a mother was breastfeeding her four-month-old boy.
'We have laws': Premier Smith says police action justified in Calgary
The actions, including the decision to use non-lethal force, to disperse pro-Palestinian protesters from the University of Calgary campus were justified, Alberta Premier Danielle Smith said Friday.
'State or state-sponsored actor' believed to be behind B.C. government hacks
The head of British Columbia’s civil service has revealed that a “state or state-sponsored actor” is behind multiple cyber-security incidents against provincial government networks.