Toronto woman denied full refund for unexpectedly cancelled New Zealand trip
Toronto woman denied full refund for unexpectedly cancelled New Zealand trip
A Toronto woman says she was given the runaround when she sought a full refund for her upcoming trip, which was cancelled outside of her control.
"I just want to go to my father's 90th birthday, I just really want to go," said Debra Churchill of Toronto.
Churchill had purchased plane tickets with her husband for New Zealand in March 2023, not only to celebrate her father’s milestone but also for a family reunion.
“Our family hasn't been together for 25 years, so we planned it for a long time so everyone would be home," said Churchill.
While searching online, she said she was able to buy return tickets from Toronto to New Zealand for $3,254. Long after she booked the tickets, she was told there were some problems with her trip.
"They told me some of your trip is being cancelled, some of your flights are being cancelled, then we were told it's all cancelled, and I was like ok," said Churchill.
Churchill purchased the tickets through Booking.com, which also has a partnership with Gotogate.com. Churchill received an email from Gotogate that said, “We regret to inform you that your flight…was cancelled due to a change in flight schedule. We will send a refund application to the airline.”
But when she tried to get her money back, she said she kept getting different answers.
"It was back to the same stories. You're not going to get a refund, you’re are going to get a refund. I couldn’t find out for sure what was going to happen,” Churchill said.
When a refund did arrive, it was for just $705, which is about 20 per cent of the total ticket price.
Churchill doesn't want to miss her father's 90th birthday, and feels she deserves a full refund.
“We are just going to try and still go on the trip somehow, and I'm hoping there is some way we can get our money back," said Churchill.
CTV News Toronto reached out to Booking.com to ask why Churchill hadn't received a full refund for her cancelled flights.
“We are happy to share [that] the customer will be receiving the second half of her refund,” the spokesperson said in response.
This means Churchill received the remaining $2,549 refund, reimbursing her for the total cost of her original tickets. Now she can book another trip to visit her family.
“The money is already back on my MasterCard, so that is absolutely wonderful, I have been paid in full!” Churchill said.
While booking flights and hotel rooms may often be cheaper on third-party websites, it could be more difficult to get your money back if there is an unexpected change of plans.
U.S. President Joe Biden arrived Thursday evening in Ottawa for a whirlwind 27-hour visit expected to focus on both the friendly and thorny aspects of the Canada-U.S. relationship, including protectionism and migration on both sides of the border.
Canada and the United States are negotiating a deal that could see asylum seekers turned back at irregular border crossings across the border, including Roxham Road in Quebec.
As the federal government looks to renegotiate the Safe Third Country Agreement with the U.S., an eastern Ontario mayor says his city needs more help from Ottawa to deal with the influx of asylum seekers arriving through irregular crossings like Roxham Road.
Amid renewed questions over the pervasiveness of alleged interference by China in Canadian elections and affairs broadly, opposition MPs voted Thursday afternoon to affirm a parliamentary committee's call for the federal government to strike a public inquiry.
A majority of Canadians have seen a mistake on their grocery receipts in the last year, according to a new survey conducted by Agri-Food Analytics Lab at Dalhousie University.
An asteroid discovered just last week will pass closer to the Earth than the orbit of the moon this weekend, an occurrence so rare it happens only once in a decade, according to NASA.
The number of Canadians receiving employment insurance benefits are at record lows and down 44 per cent from last year, new figures from Statistics Canada show.
Two Kanien'keha:ka (Mohawk) sisters from Montreal are on a mission that is close to their hearts: to save their ancestors' first language by developing video games young and old can play.
For the first time, the owner of a building in Old Montreal has responded to questions about the fire — through his lawyer — addressing allegations that the building was unsafe.
The political class at the National Assembly has condemned the 'violent' and 'hateful' remarks that columnist Gilles Proulx allegedly made about Quebec solidaire MNAs during Richard Martineau's show on Qub radio in recent weeks.
The new provincial budget features items specific to southwestern Ontario, including a new English public elementary school in London, Ont. that will serve 556 students and include 88 licensed childcare spaces.
A young Strathroy, Ont. man believes there's a promising way forward in the effort to fight his disease. But, he's being told, right now, that path isn't open to him. Friends and family are stepping up to try and make a case for Kyle McPhee to receive immunotherapy treatments.
The ‘Catch the Ace’ jackpot is still up for grabs in Hagersville. There was no winner Thursday night so the total prize money is now an estimated $1,526,067.
The resurrection of Zellers is officially underway with the Cambridge location opening its doors to eager shoppers who lined up ahead of the store's official reopening.
The co-owners of a new liquidation store in North Bay, Samuel Quesnel and Chloé Boivenue, say they want to bring a treasure hunt shopping experience to the city.
U.S. President Joe Biden arrived Thursday evening in Ottawa for a whirlwind 27-hour visit expected to focus on both the friendly and thorny aspects of the Canada-U.S. relationship, including protectionism and migration on both sides of the border.
Emergency crews responded to a call for a stabbing on Hartsmere Drive, off Stittsville Main Street, at approximately 7:45 p.m. Thursday. Two police cruisers guarded the parking lot of the Trustee M. Curry Park late Thursday evening.
The Conseil des écoles catholiques du Centre-Est has announced plans for a four-day school week pilot-project this fall, becoming the first school board in Ontario to offer families a shortened school week schedule.
After a year-and-a-half without, the Windsor-Essex County Health Unit (WECHU) says it’s narrowing in on hiring a permanent chief medical officer of health.
When the permit to construct a replacement span for the Ambassador Bridge expired in the summer of 2022, many thought that would bring an end to a 20-year saga of boarded up homes in the city’s west end.
The quick thinking and immediate actions of two people are credited with possibly saving the life of a Midland councillor after he collapsed at a meeting Wednesday evening.
Investigators with York Regional Police issued Canada-wide warrants for two men who they say are involved in the Richmond Hill attack on Ontario woman Elnaz Hajtamiri weeks before she was allegedly abducted.
The Tim Houston PC government remains firm in their promise they'll fix the health-care system by spending more taxpayer money on health than any previous government before.
Potato farmers on Prince Edward Island are taking the federal government to court due to the decision to restrict the movement of P.E.I. seed potatoes.
The Alberta Energy Regulator has cited an energy company for causing a series of earthquakes, including the largest recorded tremblor in the province's history.
Manitoba First Nation police have arrested a man connected with a shooting on March 19 on Long Plain First Nation that resulted in the community going on lockdown.
Manitoba’s labour force is growing at a rate to supply enough workers for available positions into 2026, according to the province’s labour market outlook.
Following a court appearance Thursday, a B.C. woman facing more than 20 charges – including manslaughter – in connection with alleged druggings of men who used escort services was remanded into custody.
The man killed in West Vancouver earlier this week was a retired urologist who was involved in several legal disputes over valuable real estate, CTV News has learned.
The Alberta Energy Regulator has cited an energy company for causing a series of earthquakes, including the largest recorded tremblor in the province's history.
