Tim Hortons investigates Ontario man's defective coffee cups
Tim Hortons is investigating an issue with its supplier after an Ontario man was handed a defective cup that entirely spilled from the bottom.
“Luckily I didn’t have a black coffee, but if somebody has a black coffee, you know how hot that can be, right? Especially if the bottom falls off when you’re driving,” Rob Kitchen told CTV News Toronto.
His friend bought two large coffees on Sunday from the Tim Hortons in Dunnville, Ont., and then drove approximately 15 minutes to Kitchen’s home.
- Download our app to get local alerts on your device
- Get the latest local updates right to your inbox
He arrived and handed the cup to Kitchen, who set it down on his toolbox. Suddenly, the entire coffee spilled out the bottom, he recalled. “It was like a pool – the whole cup was just empty.”
Kitchen said he looked over at his friend and saw the same thing had happened to his cup.
Images of the two cups show the bottom “split” from the rest of the cup, which appears heavily deteriorated.
“It just had time to soak through, I guess,” Kitchen said. “I don’t know what they line their cups with, but it would almost appear that maybe that didn’t happen in a portion with it that caused the cardboard to go soggy,” he said.
An Ontario man says his Tim Hortons cup "split" at the bottom when he set it down on March 3, 2024.
Kitchen said his wife called the Tim Hortons location to tell them what happened. “They indicated that we weren’t the first person to tell them,” Kitchen said, adding he was offered a free coffee for the inconvenience.
After CTV News Toronto reached out to the Tim Hortons head office, a spokesperson connected with Kitchen and confirmed they would be investigating with the supplier.
“We apologized for what was clearly an unacceptable experience and we’ll be following up with them soon to make it right,” the spokesperson said.
CTVNews.ca Top Stories
4th Indian national arrested, charged with murder of Hardeep Singh Nijjar
Homicide investigators in B.C. say murder charges have been laid against a fourth Indian national in connection to the killing of Sikh activist Hardeep Singh Nijjar outside a Surrey gurdwara last year.
Man arrested after allegedly caught trespassing at Drake's Bridle Path mansion
Toronto police say a man has been taken into custody after he was allegedly caught trespassing at Drake's mansion in Bridle Path Saturday afternoon.
Wildfire that forced evacuation of Fort Nelson, B.C., caused by tree falling on wires, mayor says
The wildfire that prompted the evacuation of more than 3,000 people near Fort Nelson, B.C., was caused by a tree falling on wires, according to the municipality's mayor.
Switzerland's Nemo wins 68th Eurovision Song Contest
Swiss singer Nemo won the 68th Eurovision Song Contest on Saturday night with 'The Code,' an operatic ode to the singer’s journey toward embracing their nongender identity.
Couple randomly attacked, 1 stabbed, by group of teens in Toronto, police say
A man has been transported to hospital after police say he was stabbed in a random attack carried out by a group of teens in Toronto on Friday night.
'I am angry': Alberta farmers will continue fight over world class motorsport resort
The rolling hills leading to the hamlet of Rosebud are dotted with sprawling farms and cattle pastures -- and a sign sporting a simple message: No Race Track.
IN PICTURES
IN PICTURES Northern lights dance across the night sky in southern Ont.
From London, to Grand Bend, Collingwood and Guelph, here are some highlights of Friday night and Saturday morning's northern lights display.
Ron Ellis, who played over 1,000 games with Maple Leafs, dead at 79
Ron Ellis, who played over 1,000 games with the Toronto Maple Leafs and was a member of Canada's team at the 1972 Summit Series, has died at age 79.
opinion
opinion How to use your credit card as a powerful wealth-building tool
Irresponsibly using a credit card can land you in financial trouble, but personal finance columnist Christopher Liew says when used properly, it can be a powerful wealth-building tool that can help grow your credit profile and create new opportunities.
Shopping Trends
The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop. Read about us.
Montreal
-
Cyclist issued fine for striking four-year-old girl crossing the street
A cyclist turned herself in and received a fine after striking a four-year-old girl who was crossing the street to catch a school bus.
-
IN PHOTOS
IN PHOTOS No blackouts reported as Quebecers take in spectacular solar storm
Quebecers across the province turned their gazes upwards on Friday night as a spectacular show in the sky was on display thanks to a solar storm hit the earth's atmosphere.
-
Ghost shoes installed to honour grandmother struck and killed on Montreal sidewalk
Dozens gathered on Lavoisier Boulevard in Ferland Park in Montreal on Saturday as a pair of white shoes were installed in memory of a mother and grandmother, who was struck and killed by an SUV almost four years ago in the St. Leonard borough.
Ottawa
-
IN PHOTOSIN PHOTOS Scenes of the northern lights dancing across eastern Ont.
A powerful geomagnetic storm lit up the night sky on Friday and early Saturday morning, resulting in an incredible light show across eastern Ontario.
-
Advocates call for better cycling infrastructure as NCC Weekend Bikedays begin
Ottawa cyclists took to the streets on Saturday in celebration of the National Capital Commission (NCC) kicking off Weekend Bikedays on city roads.
-
Residents, visitors take in opening ceremonies of the Canadian Tulip Festival
The rain did make a brief appearance on Saturday, but that didn't stop the large crowds from making their way to the Canadian Tulip Festival's opening weekend.
Northern Ontario
-
Missed the Northern Lights in Ontario? You may still have a chance
Those who missed the dazzling display of northern lights in Ontario may have another chance on Saturday – so long as the skies clear.
-
Millions of Canadians have been exposed to potentially toxic chemicals, and they're not going anywhere
For decades, North Bay, Ontario's water supply has harboured chemicals associated with liver and developmental issues, cancer and complications with pregnancy. It's far from the only city with that problem.
-
WATCH
WATCH Dashcam video shows terrifying near-miss on two-lane northern Ontario highway
There were some scary moments for several people on a northern Ontario highway caught on video Thursday after a chain reaction following a truck fire.
Kitchener
-
Northern lights stun sky watchers in southwestern Ontario
A spectacular and colourful show lit up the night sky across southwestern Ontario on Friday night.
-
Top university football players face off at East-West Bowl in Waterloo, Ont.
Canada’s top university football athletes gathered on the gridiron Saturday to show off their skills in the East-West Bowl at the University of Waterloo.
-
Work of Guelph, Ont. artist featured on new postage stamp
New stamps have been released featuring the work of five Canadian graphic novelists, including one from Guelph, Ont.
London
-
IN PICTURESIN PICTURES Northern lights dance across the night sky in southern Ont.
From London, to Grand Bend, Collingwood and Guelph, here are some highlights of Friday night and Saturday morning's northern lights display.
-
Conditions 'favourable' for development of funnel clouds in London, Ont. region, neighbouring counties
Conditions will be favourable for the development of funnel clouds in London and surrounding counties on Saturday, according to a weather advisory issued by Environment Canada.
-
'A look behind the scenes': Families get look at how London’s emergency services prepare
Hundreds of people braved the early morning rain to get up close with London, Ont.’s emergency service personnel. Children were excited to climb aboard emergency vehicles and participate in emergency-related activities.
Windsor
-
VIDEOVIDEO Flavour? Heat? Pain? 'Heatseekers' share their keys to a great bottle of hot sauce
What do you look for in a good bottle of hot sauce? Sweet or smokey flavours? Or, perhaps, you're a 'glutton for punishment' — the words of one person in attendance at Windsor's 2nd annual Heatseeker Hot Sauce Festival.
-
Incest among charges laid against Windsor senior after alleged sexual assault of minor: Police
Windsor police officers have laid multiple charges against a 70-year-old man in connection with the alleged sexual assault of a minor.
-
The northern lights were visible across Windsor-Essex. Take a look
The most powerful geomagnetic storm in the past 20 years resulted in some awe-inspiring images captured by people all across Windsor-Essex.
Barrie
-
OPP Const. Greg Pierzchala Memorial Run returns to Barrie
Family, friends, colleagues and strangers set off on a fundraising run on Saturday, marked by the memory of a man killed in the line of duty.
-
One person killed, two injured in Innisfil crash
One person is dead after a two-vehicle crash in Innisfil Saturday morning.
-
South Simcoe Police hold Police Week open house
South Simcoe Police opened their doors to visitors on Saturday as the police force marked its annual Police Week initiative.
Winnipeg
-
Parts of Manitoba under severe thunderstorm and air quality alerts
People living in southern Manitoba should be on the lookout for severe thunderstorms Saturday evening.
-
“These people share the same common goal’: Community groups celebrate unity in Winnipeg
Several community groups who work with the city’s vulnerable populations gathered downtown on Saturday for an event to celebrate the impact of their work on Winnipeg.
-
Wildfire near Flin Flon prompts evacuation order
Some homes and cottages north of Flin Flon, Man. are under an evacuation order because of a growing wildfire caused by drought conditions and high winds.
Atlantic
-
Woman charged with attempted murder after stabbing: N.S. RCMP
Police in Shelburne, N.S., have charged a woman with attempted murder after an altercation led to a woman being stabbed on Friday.
-
Man airlifted to hospital after serious collision in N.S.: RCMP
One man had to be airlifted to the hospital after a serious collision in Cambridge, N.S., Friday afternoon.
-
CTV film critic gives his thoughts on the newest releases hitting the screen
As the weekend comes around, so do new movies to the box office, and this week there are a number of films to keep an eye out for.
N.L.
-
'Irate male' assaulted Newfoundland officers with block of cheese, police say
Police in Newfoundland say patrol officers were assaulted Thursday by a "very irate male" wielding a block of cheese.
-
Whooping cough outbreak declared in Newfoundland
Health officials say there is an outbreak of whooping cough in eastern Newfoundland.
-
Trucker's body found in trailer in Newfoundland after failed police search in Ontario
Ontario Provincial Police are facing tough questions about their search for a missing Newfoundland trucker whose rig was found two weeks ago in Ontario, then sent back to Newfoundland, where his body was found Monday in the trailer.
Edmonton
-
Demonstrators descend on U of A after pro-Palestinian encampment cleared by police early Saturday morning
Several hours after after police forcefully removed a camp of pro-Palestinian demonstrators from the University of Alberta, hundreds of protesters marched from downtown toward the campus.
-
Grande Prairie County No. 1 under state of emergency, evacuation orders due to wildfire
Out-of-control wildfires in northern Alberta prompted a local state of emergency in the County of Grande Prairie early Saturday morning, as well as evacuation orders in the county and the Municipal District of Greenview.
-
Heavy smoke, poor air quality in Edmonton and area
A special air quality advisory was issued for the Edmonton area Saturday due to heavy wildfire smoke from northeast British Columbia.
Calgary
-
'I am angry': Alberta farmers will continue fight over world class motorsport resort
The rolling hills leading to the hamlet of Rosebud are dotted with sprawling farms and cattle pastures -- and a sign sporting a simple message: No Race Track.
-
'We have laws': Premier Smith says police action justified in Calgary
The actions, including the decision to use non-lethal force, to disperse pro-Palestinian protesters from the University of Calgary campus were justified, Alberta Premier Danielle Smith said Friday.
-
Hundreds participate in Bum Run in northwest Calgary to raise money for colon cancer
More than 300 Calgarians laced up to run five kilometres to raise money and awareness for colon cancer Saturday.
Regina
-
'We are part of the community': Annual Sikh Day Parade packs Regina streets
The 8th annual Nagar Kirtan Parade packed the streets of Regina on Saturday, bringing the Regina Sikh community and people from surrounding areas together.
-
IN PICTURES: Geomagnetic solar storm brings northern lights to southern Sask.
As a geomagnetic solar storm swept through Earth on Friday, people in southern Saskatchewan were able to experience a rare display of northern lights.
-
'It would change my life': Prince Albert singer vying for $1 million on Canada’s Got Talent final
Prince Albert singer Rebecca Strong is on the cusp of achieving a dream on Canada’s Got Talent as she stands among the final eight contestants.
Saskatoon
-
IN PICTURES: Geomagnetic solar storm brings northern lights to southern Sask.
As a geomagnetic solar storm swept through Earth on Friday, people in southern Saskatchewan were able to experience a rare display of northern lights.
-
'It would change my life': Prince Albert singer vying for $1 million on Canada’s Got Talent final
Prince Albert singer Rebecca Strong is on the cusp of achieving a dream on Canada’s Got Talent as she stands among the final eight contestants.
-
RCMP investigating suspicious death on Saulteaux First Nation
Saskatchewan RCMP are investigating a suspicious death on Saulteaux First Nation.
Vancouver
-
4th Indian national arrested, charged with murder of Hardeep Singh Nijjar
Homicide investigators in B.C. say murder charges have been laid against a fourth Indian national in connection to the killing of Sikh activist Hardeep Singh Nijjar outside a Surrey gurdwara last year.
-
Wildfire that forced evacuation of Fort Nelson, B.C., caused by tree falling on wires, mayor says
The wildfire that prompted the evacuation of more than 3,000 people near Fort Nelson, B.C., was caused by a tree falling on wires, according to the municipality's mayor.
-
Northern lights put on a show across B.C.
Like skywatchers across Canada, B.C. residents were treated to a dazzling display late Friday night and early Saturday morning.
Vancouver Island
-
Northern lights put on a show across B.C.
Like skywatchers across Canada, B.C. residents were treated to a dazzling display late Friday night and early Saturday morning.
-
Wildfire that forced evacuation of Fort Nelson, B.C., caused by tree falling on wires, mayor says
The wildfire that prompted the evacuation of more than 3,000 people near Fort Nelson, B.C., was caused by a tree falling on wires, according to the municipality's mayor.
-
Bouchard lifts Edmonton Oilers to 4-3 overtime win over Canucks in Game 2
Evan Bouchard scored 5:38 into overtime and the Edmonton Oilers bounced back for a 4-3 win over the Vancouver Canucks in the second round of the Stanley Cup playoffs on Friday.
