Frustration grows at passport offices as Canadians begin to travel again
There was much frustration at the downtown Toronto passport office on Tuesday as people waited hours, and in some cases days, to get their passport renewed.
At 74 Victoria Street, there are two lines on opposite sides of the doors. Those with appointments, which are required, and those who want to walk-in.
"Walk-in services can only be offered to clients travelling within the next two days. Proof of travel or need is required," Passport Services told CTV News Toronto.
Nathan Degoui is flying to Paris on Thursday, and lined up for a walk-in on Monday only to be turned away.
"I am getting nervous," he told CTV News Toronto on his second day in the line. "I came yesterday at around 1 p.m. and they said 'No way you are getting in,' so I came today at 8 a.m. and still been waiting here all day and not sure I’m going to get in."
Immigration, Refugees and Citizenship Canada said in a news release Tuesday that as COVID-19 restrictions ease “the demand for passports—both new and renewals—has started to increase and is returning to pre-pandemic levels.”
Niko Ducharme was able to get a passport on Tuesday, but said it has been a frustrating experience.
"I applied for a passport about two months ago by mail, you can’t phone in for 20 days, so I waited 20 days, phoned and when you phone you are on hold for two and half hours, there are 575 callers ahead of you," he said.
Shortly before the passport office closed for the day, Degoui was given an appointment for Wednesday, the day before his trip to France, but not before having to come to the office three days in a row.
“I’m still upset I couldn’t get it today, obviously waited quite a long time, that’s okay. Better than nothing better than not getting it. I still get to go to Paris, so that’s good.”
Immigration, Refugees and Citizenship Canada added that Canadians can now use the simplified process to renew an expired passport as long as it was issued within the last 15 years. That process is also available to residents who have had their passport lost, stolen or damaged.
"With the simplified renewal process, applicants don’t need to have a guarantor or to provide their original documents, such as proof of citizenship or photo identification," a spokesperson said. "They simply need 2 photos, 2 references, their completed form and the applicable fees. These changes make renewing a passport easier, while maintaining the highest level of program integrity."
CTVNews.ca Top Stories
Air turbulence: When can it become dangerous?
Flight turbulence like that encountered by a Singapore Airlines flight on Tuesday is extremely common, but there's one aspect of severe turbulence an aviation expert says can lead to serious injury.
B.C. serial killer Robert Pickton hospitalized after prison attack
British Columbia serial killer Robert Pickton was attacked and sustained life-threatening injuries in a Quebec prison Sunday in what officials described as a 'major assault.'
WATCH Why today's inflation numbers are good if you have a mortgage
New inflation data is 'welcome news' for consumers and an economist says it could signal the possibility for a interest rate cut as several core measures also continue to ease.
Conservatives kick off return to House with new call for Speaker Greg Fergus to resign
Pierre Poilievre's Conservatives returned to the House of Commons on Tuesday with a renewed call for Speaker Greg Fergus to resign, this time over 'very partisan' and 'inflammatory' language used to promote an upcoming event.
opinion Tom Mulcair: With Trudeau spiralling, Mark Carney waits in the wings
In his latest column for CTVNews.ca, former NDP leader Tom Mulcair argues that if there's an unofficial frontrunner in the eventual race to replace Justin Trudeau as Liberal leader, it has to be former Bank of Canada governor Mark Carney.
Loblaw boycott organizers say they plan to keep movement going past May
The organizers of a month-long boycott of Loblaw-owned stores say they've decided to extend the boycott past May.
Trump campaign calls 'The Apprentice' 'blatantly false,' director offers to screen it for him
Donald Trump's reelection campaign called 'The Apprentice,' a film about the former U.S. president in the 1980s, 'pure fiction' and vowed legal action following its premiere at the Cannes Film Festival. But director Ali Abbasi is offering to privately screen the film for Trump.
Feels like mid-30s in parts of Canada, while other areas expecting snow
Anything is possible this week, as far as Canada's weather is concerned, with forecasts ranging from scorching heat in some parts of the country to rain and snow in others.
Nestle to sell $5 pizza, sandwiches in the U.S. for Wegovy, Ozempic users
Nestle NESN.S will market a new, US$5 line of frozen pizzas and protein-enriched pastas in the United States which it says it designed specifically for people taking drugs such as Wegovy or Ozempic for weight loss.