Ontario father finds unwanted surprise in McDonald's Happy Meal
A father from the Toronto area is speaking out after finding an unwanted surprise in his daughter’s McDonald’s Happy Meal.
Mississauga resident James Duncan said the discovery was made on Feb. 9, shortly after taking his two young daughters through the drive-thru of the 1829 Lakeshore Road West McDonald’s.
- Download our app to get local alerts on your device
- Get the latest local updates right to your inbox
“They went into the other room to sit and eat, and my daughter said, ‘Daddy, there’s a bone in my McNugget!” Duncan told CTV News Toronto on Wednesday. "She'd bit it and hit her loose tooth."
Duncan, caught off guard, said his daughter then pulled an approximate inch-long bone out of the piece of chicken.
"I was like, Woah,'" he said. "You can still see the hole from where she pulled it out."
A bone found by Mississauga resident James Duncan in his daughter's happy meal can be seen above.
The father said he tried calling McDonald’s customer service line “five or six times” but was told it was not staffed past 9 p.m. When he eventually got a hold of the Lakeshore location, he said he was asked to bring the bone in, to be sent away for analysis, and that staff told him they were happy to offer him a new pack of nuggets.
“It was like, no, I don’t think we want to do that,” he said. “I was just a bit disappointed.”
In an attempt to speak to someone at head office, Duncan said he filled out the survey found on the back of his receipt, attaching photos and video of the bone and including a timeline of the ordeal. But at the time of the interview, nearing a week later, Duncan said he hadn’t heard back from the corporate team.
“This is a giant corporation that has many different branches and many outreach sources, and I felt it was essential that they know what happened,” he said.
A receipt for the Happy Meal, alongside the bone, can be seen above. (Handout)
When reached for comment, the franchise owner of the Lakeshore McDonalds, Larry McCormick, told CTV News that the safety and well-being of their employees and guests is their “absolute” priority.
“I take pride in serving my guests using the best and safest ingredients,” McCormick said. “We are actively investigating and will take the appropriate next steps.”
Duncan said that at the end of the day, he’s still counting himself lucky.
“We’re all okay, her tooth’s okay,” he said. “I’m just disappointed, but not surprised.”
CTVNews.ca Top Stories
Canadian family stuck in Lebanon anxiously awaits flight options amid Israeli strikes
A Canadian man who is trapped in Lebanon with his family says they are anxiously waiting for seats on a flight out of the country, as a barrage of Israeli airstrikes continues.
A 6-year-old girl was kidnapped in Arkansas in 1995. Almost 30 years later, a suspect was identified
Nearly 30 years after a six-year-old girl disappeared in Western Arkansas, authorities have identified a suspect in her abduction through DNA evidence.
BREAKING 2 dead after fire rips through historic building in Old Montreal
At least two people are dead and others are injured after a fire ripped through a century-old building near Montreal's City Hall, sources told Noovo Info.
Scientists looked at images from space to see how fast Antarctica is turning green. Here's what they found
Parts of icy Antarctica are turning green with plant life at an alarming rate as the region is gripped by extreme heat events, according to new research, sparking concerns about the changing landscape on this vast continent.
Suspect in shooting of Toronto cop was out on bail
A 21-year-old man who was charged with attempted murder in the shooting of a Toronto police officer this week was out on bail at the time of the alleged offence, court documents obtained by CTV News Toronto show.
Yazidi woman captured by ISIS rescued in Gaza after more than a decade in captivity
A 21-year-old Yazidi woman has been rescued from Gaza where she had been held captive by Hamas for years after being trafficked by ISIS.
Tax rebate: Canadians with low to modest incomes to receive payment on Friday
Canadians who are eligible for a GST/HST tax credit can expect their final payment of the year on Friday.
Elon Musk to join Trump at rally at the site of first assassination attempt
Elon Musk will join Donald Trump at his rally Saturday in Butler, the Pa., the city where the Republican presidential nominee survived an assassination attempt earlier this year.
Pit bulls in B.C. pet mauling tested positive for meth, cocaine, says city
Three pit bulls involved in a deadly attack on another dog last month in Kamloops, B.C., tested positive for methamphetamine and cocaine, and the city is going to court to have them put down.