Canadians who want a Nexus card will have to travel to U.S. to get it
A Nexus card is supposed to help put low-risk Canadians on the fast track when crossing the U.S. border, but at least 330,000 Canadians aren’t sure when their applications will be processed.
"It's been a major disappointment, because it's taking so long," said Toronto resident Margaret Cassidy, who applied for a Nexus card in 2019.
- Download our app to get local alerts to your device
- Get the latest local updates right to your inbox
Raichelle Hum, also of Toronto, applied for a Nexus card more than two years ago and has no idea when she can get the necessary in-person interview to finish the process.
"I travel periodically to the U.S. for work and my husband already has a Nexus card so for us it would make travelling a lot easier,” Hum said.
Nexus is a Canada-U.S. program designed to help speed up cross-border travel for low-risk Canadians by land, air and sea.
Nexus enrolment centres in Canada have been closed since March of 2020 due to the COVID-19 pandemic and health restrictions.
A Canada Border Services Agency officer speaks with a traveller at the Nexus office at the airport in Ottawa, Tuesday May 8, 2012. THE CANADIAN PRESS/Adrian Wyld
However, in the U.S., enrolment centres opened in April of this year, meaning if Canadians want to finish their Nexus application they have to travel to the U.S. to do it.
READ MORE: This is what Toronto Pearson wants you to know as Canada's new travel rules come into effect
In a statement to CTV News Toronto, the U.S. Department of Homeland Security said, “At this time, enrolment centres in Canada will remain closed.”
The Canada Border Services Agency told CTV News, “Canadian citizens and permanent residents can book their enrollment interviews at any U.S. Nexus enrolment centres.”
Until further notice, if you want to finish your application for a Nexus card you’ll have to travel to a U.S. border city for the interview process.
That’s what Cassidy plans to do as she finally has an interview set up in mid-July in Niagara Falls, New York to finish her application.
"There have been so many delays along the way and everybody was in the dark. I still don't know why the Canadian side is not open,” Cassidy said.
Meanwhile, Hum said she still has no idea when she may be able to get her Nexus application approved.
“I'm unsure when I’ll be able to get an interview. It's very challenging to find one," she said.
It's not clear why Nexus offices in Canada remain closed when they've been open in the U.S. since April.
Canadians who are unable to use the speedier Nexus lines are also adding to the backlogs and security delays at border crossings and airports.
Officials say they're in discussions with the U.S. as to when enrolment centres may re-open in Canada, but anyone applying to get a Nexus card should expect major delays.
CTVNews.ca Top Stories
Air quality alerts issued as wildfire smoke spreads east from Western Canada
Wildfires have led Environment Canada to issue air quality advisories for parts of B.C., Alberta, Manitoba, Saskatchewan and the Northwest Territories, as forecasters warn the smoke could drift farther east.
Steal a car, lose your driver's licence under new Ontario proposal
Repeat car thieves may face lengthy licence bans under proposed changes to Ontario’s Highway Traffic Act.
Ellen DeGeneres addresses the 'hurtful' end of her talk show in new stand-up set
Ellen DeGeneres is reflecting on how her talk show came to an end in her newest Netflix special, 'Ellen's Last Stand ... Up Tour.'
When you have a moment's notice to evacuate, what do you take?
Knowing what to have at home, or take with you for an evacuation, can be useful and even life-saving.
LIVE UPDATES Star witness returning to the stand for more testimony at Trump's at hush money trial
Donald Trump’s fixer-turned-foe returns to the witness stand Tuesday for a bruising round of questioning from the former president’s lawyers.
B.C. brings in law on name changes on day that child killer's new identity revealed
The BC NDP have tabled legislation aimed at stopping people who have committed certain heinous acts from changing their names.
Regulated area for invasive box tree moth expanded to parts of the Maritimes
The Canadian Food Inspection Agency has added much of the Maritimes to a regulated area for an invasive species.
Risks of handcuffing someone facedown long known; people die when police training fails to keep up
For decades, police across the United States have been warned that the common tactic of handcuffing someone facedown could turn deadly if officers pin them on the ground with too much pressure or for too long.
A healthy lifestyle can mitigate genetic risk for early death by 62%, study suggests
Even if your genetics put you at greater risk for early death, a healthy lifestyle could help you significantly combat it, according to a new study.