Ontario couple en route to India forced to turn back due to document issue
An Ontario couple had been saving for three years to go to India for two months to attend a wedding, a family reunion and spend time with family and friends.
But the trip came to an abrupt end when they were about to board their connecting flight in Paris, because even though they had the right visa documents, they were copies and not the originals, which was not allowed.
- Download our app to get local alerts on your device
- Get the latest local updates right to your inbox
“I was so excited I was looking forward to it I couldn't wait to get there. To be turned back it was such bad news and we were exhausted,” said Pamela Nazareth of Scarborough.
Nazareth and her husband Ed are both in their 80s and were travelling to Mumbai through Paris on Feb. 19 and while they knew they needed their visa documents, they took copies, not the originals.
Ed said they couldn’t find their original Person of India Visa documents but they had notarized copies which they felt would suffice.
“We couldn't find the originals, but we found the duplicates so we took the duplicates that were notarized," Ed told CTV News Toronto.
Their son Andrew also felt the documents would be accepted for their trip.
“What they had taken was a notarized copy. It was a copy of this document notarized by the government of India," Andrew explained.
When they arrived at Pearson airport in Toronto, they were allowed to board an Air France flight to Paris, but when they tired to board their connecting flight to Mumbai, they were told they needed the original visa documents not copies and were denied boarding.
They were told to fly back to Toronto. The two tickets they had purchased for the trip had cost them $4,900.
"They told us the tickets have been cancelled you have to go back," Ed said.
When CTV News Toronto contacted Air France the airline said, "Passengers are responsible to ensure they have the right documents for their journey.”
The Consulate of India also told CTV News Toronto, "Any traveler to India will be allowed entry if he/she carries valid travel document i.e. Passport along with a valid Visa or PIO/OCI card in original.”
Air France said it could not comment on individual files but the airline did apologize to the Nazareths.
“I am sorry to learn that you were unable to travel to travel to India as planned on the 19th February. Our data shows that because you were not in the possession of the correct documentation for your whole journey you were stopped by the French Authorities in Paris- Charles de Gaulle,” correspondence between the couple and Air France read.
“Although your travel documents were verified before departure in Toronto, it is the passenger's responsibility at all times to meet the prerequisite conditions for entry into any country as stated in our General Conditions of Carriage.”
“It has been decided to offer the full refund for your tickets as a commercial gesture. Also, as a sign of regret for this unfortunate situation a compensation of 500 CAD as a non-refundable voucher will be issued for you as soon as the bank details are received.”
The Nazareths were relieved to get their $4,900 refunded and used the funds to buy new tickets to India and are now there visiting with friends and family.
“This is such a relief for us,” said Nazareth.
It's a good reminder for anyone traveling outside of Canada to check not only what kind of documents you need for a trip, but if copies are allowed or they must be the originals as it could save you being turned back.
Toronto Top Stories
CTVNews.ca Top Stories
Travellers from 13 more countries now eligible to visit Canada without a visa
Canada is expanding the list of countries whose residents are eligible to visit this country without a travel visa.
Johnston to launch foreign interference hearings in July, calls allegations of bias 'quite simply false'
Canada's special rapporteur on foreign interference David Johnston calls the allegations swirling around his objectivity 'quite simply false,' and said Tuesday he plans to push ahead with his work, launching public hearings next month
'An ounce of prevention is worth a pound of cure': Experts say a national fire service could help battle wildfires
During a record-setting wildfire season, experts say prevention of more disasters is important, citing a Canada-wide fire service could help mitigate blazes.
Environment minister says he could accelerate action on climate change if he didn’t have to 'fight' the Conservative Party
Environment Minister Steven Guilbeault told Power Play host Vassy Kapelos it would 'greatly help' Canada's capacity to accelerate the fight against climate change if he didn't have to 'fight the Conservative Party of Canada.'
Sex harassment case involving Trudeau Foundation should be heard in N.L., lawyer says
The lawyer representing a woman who alleges she was sexually harassed by a former Northwest Territories premier says her client would likely have to end her lawsuit if a judge determines the trial should be moved to Quebec.
Ford calls for ouster, Poilievre decries Liberal response to Bernardo prison transfer
Conservative Leader Pierre Poilievre is calling on the Liberals to keep "multiple murderers" in maximum-security prison, as fallout continues over the transfer of convicted killer Paul Bernardo to a medium-security institution in Quebec.
Canadian military joined recent U.S. forum on UFOs; Pentagon trying to identify 'metallic' orbs
The Canadian military has confirmed it participated in a May 2023 forum for Five Eyes intelligence partners that was held by the director of the Pentagon's UFO research program.
Global News defends reporting in face of Han Dong lawsuit
Global News and its parent company Corus Entertainment say in response to a lawsuit filed by Han Dong that their reporting about the Toronto MP was based on a detailed investigation involving multiple sources.
A killer rabbit, jousting bear and Robin Hood walk into a bar: Ancient manuscript reveals new details on medieval comedy
A rare manuscript detailing comedy shows and drinking songs from the 15th century revealed what medieval audiences found funny more than 500 years ago.
Quebec wildfires: Town of Chibougamau declares state of emergency, orders immediate evacuation
The entire town of Chibougamau, in central Quebec, was told to evacuate Tuesday evening as wildfires prompted officials to declare a state of emergency.
Quebec politicians pass bill that will give themselves a $30K raise
Quebec MNAs are about to get a significant pay raise. The National Assembly adopted Bill 24 on Tuesday afternoon, which will increase the politicians' base salaries by $30,000 per year.
'A situation that's unprecedented': Quebec confronted with more than 150 wildfires
As one Quebec city that had been threatened by wildfires lifted an evacuation order Tuesday, authorities turned their attention to communities in the northern and northwestern parts of the province where firefighters worked to beat back threats from out-of-control blazes.
VIDEO | Londoners remember the Afzaal family
Marking the two year anniversary of the alleged terror attack that took the lives of four members of the same family, the board has announced an Anti-Islamophobia Strategy.
VIDEO | Muslim community seeks healing and safety amid lingering shadows of alleged terrorist attack
On this day in 2021, four out of five members of a London, Ont. family were killed while they were out for a walk and struck by a vehicle, in an apparently deliberate attack.
Special air quality statement in effect for Forest City
As wildfires continue to burn in Northern Ontario and Quebec, a special air quality statement has been issued for London and neighbouring counties as of Tuesday evening.
Wildfire smoke from Quebec, northern Ontario lingers in K-W
A haze is lingering in the air and there’s a faint smell of smoke in areas across southwestern Ontario as wildfires continue to burn in Quebec and northern Ontario.
Trustee brings school board to court over temporary suspension for alleged breach of conduct
A trustee with the Waterloo Region District School Board brought the board to court on Tuesday, arguing that a suspension handed to him in 2022 was unfair and unreasonable.
OPP turn to Six Nations residence in search for Amber Ellis
The search for Amber Ellis, a Hagersville woman reported missing in March 2021, is returning to the community where she was last seen.
Emergency orders expanded in northeast Ont. due to forest fires
While firefighters get more forest fires under control in northern Ontario, travel restrictions declared under an emergency order are being expanded in several communities.
Northern Ont. teen, 13, facing new sexual assault charge, 10 total
A 13-year-old male from Elliot Lake in northern Ontario has been charged with sexual assault again, bringing the total to 10, after another survivor came forward.
3 people attacked by dog in Burlington, animal shot dead by police
A dog has been shot dead by police after three people were attacked in Burlington Tuesday afternoon, police say.
Air quality risk in Ottawa high as wildfire smoke blankets the city
A special air quality statement remains in effect for the National Capital Region because of wildfire smoke blowing across the region. Environment Canada's air quality health index is at a high level of risk.
How to take care of yourself and your pets in smoky conditions
The wildfire smoke blanketing Ottawa can cause a variety of health problems for people and animals. Ottawa has already seen an increase in emergency room visits for respiratory issues as thick smoke hangs over the region.
Centennial Lake fire 'greatly suppressed', area mayor says; evacuation order still in effect
The wildfire burning at Centennial Lake, about 150 km west of Ottawa, has been significantly reduced and is being held with a burnt area.
Active police investigation on Northway Ave
Windsor police are on the scene of an active investigation near a new housing development in the city’s west end.
Estranged husband charged with first-degree murder of missing woman
Windsor police say they have arrested a Michigan man for the murder of his estranged wife, who was reported missing last month.
Windsor's air quality impacted by wildfires across the country
Smoke from wildfires burning across Canada is beginning to cause poor air quality in Windsor.
No injuries after potential firearm-related incident in Innisfil
No injuries were reported after an incident in Innisfil Tuesday evening.
Air quality concerns mount as the smell of smoke fills the air in Simcoe County and Muskoka
Residents in Simcoe County and Muskoka are advised to be cautious as forest fires in Quebec impact the air quality, prompting a special statement from Environment Canada.
YMCA teams up with County to help Ukrainian refugees find permanent housing
The YMCA of Simcoe Muskoka is continuing its efforts to provide support to Ukrainian refugees looking for permanent housing in Simcoe County.
Barrington Lake wildfire 'being held,' not expected to move weather permitting
A record-size wildfire in Shelburne County, N.S., isn’t likely to move if conditions don't change, officials say.
New N.S. Health website shares estimated ER wait times
A new website created by Nova Scotia’s health authority shares hourly estimated wait times for many emergency departments across the province.
'They lost everything': Halifax evacuees grapple with new normal
Officials gave the outside world its first look inside the destruction from the Halifax-area wildfires Tuesday.
Proposal to increase number of city councillors in Calgary stalls out, but will see further consideration
Tuesday night, councillors debated a proposal that could have seen their numbers grow by as many as six before the end of the decade.
Expected hot, dry summer means more fire, smoke coming to Alberta
As the definition of a typical Canadian summer evolves, experts say 'hot' and 'dry' could be the buzzwords of the season.
Calgary's Ukrainian community holds rally in response to dam destruction
Calgary's Ukrainian community held an emergency rally on Tuesday night in response to the destruction of a dam in southern Ukraine.
Religious teachings at St. James school to be allowed next year following vote by board of trustees
Some students at an elementary school in the St. James-Assiniboia School Division will be receiving 30 minutes of religious teaching next year after the board of trustees passed a bylaw Tuesday evening.
RCMP investigating abandoned home in connection with disappearance of woman in 2020
The search for a Manitoba woman reported missing three years ago has lead RCMP to an abandoned home in western Manitoba for an investigation.
'Something we need to prepare for': ECCC says warm summer expected in Winnipeg
The heat in the city of Winnipeg will moderate in the next few days, but Environment Canada says residents should expect a hot summer this year.
B.C. prepares for fire evacuations, displacements amid healthcare staffing crisis
The officials tasked with preparing for and responding to natural disasters in the province are bracing for widespread evacuations of B.C. communities amid tinder-dry conditions that are already prompting dire wildfire predictions.
Drinking alcohol will be allowed in some Burnaby parks this summer
Visitors will be able to legally drink booze in some Burnaby parks starting June 23, as city councillors voted in favour of an alcohol in parks pilot project on Monday.
Vancouver lifeguard shortage not to blame for reduced West End pool hours, park board says
The chair of the Vancouver Park Board says he has received several complaints since expanded hours at Second Beach Pool went away.
'We never give up': RCMP helicopter joins search for 14-year-old boy in North Saskatchewan River
An RCMP helicopter is assisting with the search for the 14-year-old boy who went missing in the North Saskatchewan River nearly 48 hours ago.
Michael White, convicted of killing pregnant wife, gets full parole
An Edmonton man convicted of killing his pregnant wife and dumping her body in a ditch has been granted full parole.
'Exciting to see him in person': Alphonso Davies hosts soccer camp in Edmonton
Edmontonian and Bayern Munich star Alphonso Davies held a soccer camp for children at Victoria Soccer Club on Tuesday.