Ontario couple en route to India forced to turn back due to document issue
An Ontario couple had been saving for three years to go to India for two months to attend a wedding, a family reunion and spend time with family and friends.
But the trip came to an abrupt end when they were about to board their connecting flight in Paris, because even though they had the right visa documents, they were copies and not the originals, which was not allowed.
- Download our app to get local alerts on your device
- Get the latest local updates right to your inbox
“I was so excited I was looking forward to it I couldn't wait to get there. To be turned back it was such bad news and we were exhausted,” said Pamela Nazareth of Scarborough.
Nazareth and her husband Ed are both in their 80s and were travelling to Mumbai through Paris on Feb. 19 and while they knew they needed their visa documents, they took copies, not the originals.
Ed said they couldn’t find their original Person of India Visa documents but they had notarized copies which they felt would suffice.
“We couldn't find the originals, but we found the duplicates so we took the duplicates that were notarized," Ed told CTV News Toronto.
Their son Andrew also felt the documents would be accepted for their trip.
“What they had taken was a notarized copy. It was a copy of this document notarized by the government of India," Andrew explained.
When they arrived at Pearson airport in Toronto, they were allowed to board an Air France flight to Paris, but when they tired to board their connecting flight to Mumbai, they were told they needed the original visa documents not copies and were denied boarding.
They were told to fly back to Toronto. The two tickets they had purchased for the trip had cost them $4,900.
"They told us the tickets have been cancelled you have to go back," Ed said.
When CTV News Toronto contacted Air France the airline said, "Passengers are responsible to ensure they have the right documents for their journey.”
The Consulate of India also told CTV News Toronto, "Any traveler to India will be allowed entry if he/she carries valid travel document i.e. Passport along with a valid Visa or PIO/OCI card in original.”
Air France said it could not comment on individual files but the airline did apologize to the Nazareths.
“I am sorry to learn that you were unable to travel to travel to India as planned on the 19th February. Our data shows that because you were not in the possession of the correct documentation for your whole journey you were stopped by the French Authorities in Paris- Charles de Gaulle,” correspondence between the couple and Air France read.
“Although your travel documents were verified before departure in Toronto, it is the passenger's responsibility at all times to meet the prerequisite conditions for entry into any country as stated in our General Conditions of Carriage.”
“It has been decided to offer the full refund for your tickets as a commercial gesture. Also, as a sign of regret for this unfortunate situation a compensation of 500 CAD as a non-refundable voucher will be issued for you as soon as the bank details are received.”
The Nazareths were relieved to get their $4,900 refunded and used the funds to buy new tickets to India and are now there visiting with friends and family.
“This is such a relief for us,” said Nazareth.
It's a good reminder for anyone traveling outside of Canada to check not only what kind of documents you need for a trip, but if copies are allowed or they must be the originals as it could save you being turned back.
Toronto Top Stories
CTVNews.ca Top Stories
Wildfire battles continue under heat, air quality alerts over most of Canada
The battle against hundreds of wildfires continues, as almost every jurisdiction in Canada remains under either heat or air quality warnings from the federal government. The day after what was supposed to be national Clean Air Day, dozens of alerts remain in place for unseasonable heat or smoky air quality.
Can face masks help protect you from wildfire smoke? Health expert explains
An official recommendation to wear a mask to protect yourself from wildfire smoke is being echoed by health experts as plumes of smoke make their way across parts of Canada, causing poor air quality.
Supporters focus on freeing Canadian held in China amid geopolitical 'ups and downs'
A leader of the fight to secure freedom for a Canadian human-rights activist detained in China for 17 years is taking the latest diplomatic deep-freeze between Ottawa and Beijing in stride.
Documents reveal what happened inside the discord at Canada's drug-price regulator
Internal emails from the agency tasked with regulating the price of patented drugs in Canada shows discord and division was sparked by a letter from the health minister, culminating in an indefinite pause on major drug-price reforms and several resignations.
Experts worry about Canadian water bomber expertise with rising demand, aging fleets
Aviation experts say Canada is losing expertise in the manufacturing of water bombers -- just as demand for them is increasing. The Canadair CL-415, a purpose-built water bomber, was last produced in 2015.
Calgary mass killer Matthew de Grood seeks 'absolute discharge'
The man who was found not criminally responsible in the stabbing deaths of five people at a house party in Brentwood more than nine years ago is seeking more freedoms.
RBC Canadian Open teeing off amid controversy in golf world
Some of the world's top players are teeing off at the RBC Canadian Open today amid the hotly debated LIV Golf-PGA Tour controversy that shook the golf world this week.
5 things to know for Thursday, June 8, 2023
Heat or air quality warnings countrywide, new Nanos polling shows most Canadians support an inquiry into foreign interference, and the Bank of Canada hikes rates again.
UNICEF says 300 trapped children rescued from a Sudanese orphanage after 71 others died
About 300 infants, toddlers and older children have been rescued from an orphanage in Sudan's capital after being trapped there while fighting raged outside, aid officials said Thursday. The evacuation came after 71 children died from hunger and illness in the facility since mid-April.
Dr. Horacio Arruda returns as new assistant deputy health minister
The man in the spotlight during the first two years of the COVID-19 pandemic in Quebec, Dr. Horacio Arruda, has been appointed assistant deputy minister at the Ministry of Health and Social Services.
Ontario man charged with first-degree murder in killing of Claudia Iacono outside Montreal salon
An Ontario man has been charged with first-degree murder in the death of Claudia Iacono, the daughter-in-law of Mafia associate Moreno Gallo, after she was gunned down at the wheel of her car in Montreal last month.
Hundreds of American firefighters arrive in Canada to help battle wildfires
Hundreds of American firefighters have recently arrived in Canada to help battle wildfires and more are on the way, Prime Minister Justin Trudeau said Wednesday.
Truck fire southwest of London, driver nowhere to be found
A pickup truck went up in flames around 9 p.m. on Deadmans Road near Westdel Bourne. The truck had gone off the road coming to rest near a tree.
Air quality statement in effect, thunderstorms possible this afternoon
According to CTV News London’s Meteorologist Julie Atchison, a large area of low pressure over the Canadian Maritimes and a blocking ridge over central North America is allowing a steady flow of northerly air to usher in smoke from forest fires in Northern Ontario and Quebec.
VIDEO | 'Hate and discrimination have no place in any TVDSB schools': Investigation underway after pride flag torn down
Students at Sir Frederick Banting Secondary School in London, Ont. are being investigated after a video was posted online showing students tearing down a LGBTQ2S+ pride flag.
Poor air quality in Waterloo region and Guelph will continue into the weekend: Environment Canada
There's high levels of air pollution in Waterloo region and Wellington County as smoke plumes from wildfires burning in Quebec and northeastern Ontario continue to blow into the region, Environment Canada says.
Fire near Hwy. 401 caught on camera near Kitchener
A fire near Hwy. 401 in Kitchener caught the eyes of many passing by Wednesday night.
Jamal Murray scores 34 points in NBA Finals as Kitchener cheers him on
Kitchener is hosting a series of watch parties to cheer on basketball star Jamal Murray as his Denver Nuggets take on the Miami Heat in the NBA Finals.
Wildfire west of Sudbury prompts evacuation order, total active fires in northern Ont. grows to 54
A northern Ontario forest fire that started west of Sudbury on Sunday morning has grown to more than 1,000 hectares and has prompted officials to issue an evacuation order for the immediate area as the number of active fires in the region grows.
‘Incompetent’ northern Ont. doctor loses his license to practise medicine
A northern Ontario doctor has been stripped of his medical licence for conduct described as “disgraceful, dishonourable or unprofessional.”
Toronto woman 'horrified' after losing $95,000 to romance scam
Romance scams have always been around, but they got worse during the pandemic, and fraudsters continue to use social media and dating sites to find victims.
Air quality in Ottawa improves briefly, haze expected to return Friday
The air quality in the capital has significantly improved, but the smoky, hazy conditions could return on Friday.
NEW THIS MORNING
NEW THIS MORNING | Year-over-year home sales in Ottawa up 6 per cent in May
The Ottawa Real Estate Board says home sales were up six per cent in May 2023 compared to a year prior, marking the first year-over-year unit sales volume increase since early last year.
Special Air Quality Statement
Special Air Quality Statement | Wildfire smoke blankets Ottawa for a third day
Environment Canada has issued a special air quality statement for Ottawa, with the air quality at 10+ "very high risk" Wednesday morning. Conditions improved in the afternoon.
Hazy days continue in Windsor-Essex, air quality statement in effect
According to Environment Canada, smoke plumes from forest fires in Quebec and northeastern Ontario have resulted in deteriorated air quality and poor air quality will persist into the weekend.
VIDEO | Weapon and drug charges laid after Lakeshore ‘road rage’ incident
A “road rage” incident has led to multiple charges for two Windsor residents after allegedly wielding a replica firearm at another driver.
'I just feel so empty': Mother opens up after teenaged daughter’s body recovered by police
The body of a woman reported missing in January has been found by Windsor police and her mother is struggling with the confirmation that her daughter is gone.
Winds expected to push smoke plumes into Barrie & surrounding areas
The shifting winds late Thursday morning are predicted to push high levels of air pollution over the City of Barrie and surrounding areas from smoke emanating from wildfires in Quebec and northeastern Ontario.
Traffic stop in Cookstown leads to arrest of banned driver with hidden Alabama plates
A 57-year-old man faces charges after a traffic stop uncovered he was banned from driving and had multiple licence plates on the vehicle.
Barrie councillors hear grim reality of housing affordability crisis
Barrie city councillors got a shocking but not surprising reality check into the affordability challenges facing many residents looking to put a roof over their heads.
'This is not helping': Frustrated evacuees say official communication lacking in wildfire recovery
Frustration is building among some people from neighbourhoods hardest-hit by the fires near Halifax. CTV's Heidi Petracek reports.
Irving Oil weighing its options, including the possible sale of its assets
Irving Oil says it’s undertaking a “strategic review” with an eye to its future. In a release Wednesday, the company says it’s looking at a number of options, including the sale of its assets.
Halifax support workers strike impacting students and families
The father of disabled teen from Fall River, N.S. is calling on all sides to get back to the bargaining table and put an end to the Halifax area CUPE educational support worker strike.
Council reconsiders decision to reject recommendations on affordability crisis
Calgary city council has reconsidered its decision to vote against recommendations made by an expert panel to address the city’s housing affordability crisis.
Man on mobility scooter hit by truck in northeast Calgary intersection
Police say a man on a mobility scooter has life-altering injuries after he was struck by a vehicle in a northeast Calgary intersection on Wednesday evening.
Hot, dry weather comes with cautions and a few benefits
Calgary was under a heat warning Wednesday with forecast high of 29C.
Trustee suspended over posts targeting LGBTQ2S+ community, division says
A Manitoba school trustee has been suspended over social media posts the division says targeted the LGBTQ2S+ community.
Continued closure of Fort Gibraltar causing changes for soon to be married couples
The closure of Fort Gibraltar following the collapse of an elevated walkway that sent 16 students and one teacher to hospital has left some couples scrambling to find a place to get married.
Exotic butterflies escape biome in The Leaf, prompting closure
The escape of some exotic butterflies in The Leaf has prompted the temporary closure of the butterfly biome.
Out-of-control wildfire on Lower Mainland sees massive growth
A human-caused wildfire on the Lower Mainland has grown to an estimated 800 hectares and continues to burn out of control Wednesday, according to the BC Wildfire Service.
'You don't listen to renters': Vancouver Tenants Union disrupts housing announcement
Rental housing advocates interrupted an announcement by B.C.'s housing minister in Vancouver Wednesday morning to object to the provincial government's response to the affordability crisis.
Vancouver voice actors concerned about AI cloning voices without consent
Advances in artificial intelligence means software can generate accurate voice clones that sound just like the real thing, but that's putting some actors in a precarious position, including Vancouver's Bill Newton.
'Major travel delays': Anthony Henday Drive bridge will be closed this weekend
Drivers are being asked to find another way or prepare for delays on the Henday this weekend, because crews need to close a bridge over the North Saskatchewan River.
'A long time coming': Edmonton Catholics commit $3.2M to Indigenous reconciliation fund
The Archdiocese of Edmonton will spend $3.2 million on reconciliation initiatives with First Nations, Métis and Inuit people in the Alberta capital region.
Zelenskyy visits area flooded by destroyed dam as five reported dead in Russian-occupied city
Five residents of a Russian-occupied city next to a breached dam have died in massive flooding triggered by the catastrophe, its Kremlin-appointed mayor said Thursday, the first official report of deaths from one of the largest environmental crises since Russia's invasion of Ukraine more than 15 months ago.