Tim Hortons apologizes after video shows mouse scurrying across counter in Ontario restaurant
Tim Hortons has issued an apology to guests after a video shows a mouse scurrying across a Napanee, Ont., restaurant’s food preparation counter.
The video, which has been viewed 1.8 million times after first being posted to TikTok last week, shows the rodent exploring the kitchen area and eventually diving nose-first into a steel food and beverage container. The incident occurred near a rack of beverage syrups and next to what appears to be a coffee preparation area on July 20.
- WATCH: Mouse scurrying across Tim Hortons counter in the player above
The Tim Hortons store has since been closed for “deep cleaning” and a consultation with a pest control company, according to the restaurant chain.
In a statement to CP24, representatives for Tim Hortons said they were “extremely disappointed” to see the video, particularly because the Napanee location had recently passed a third-party inspection with no issues.
“Nevertheless, we have zero tolerance for these types of issues and immediately ordered that the restaurant be closed,” the statement continued.
“The restaurant owners are committed to providing excellent guest experience in their restaurants and they are just as disappointed as we are that this unfortunate incident occurred. They apologize to their loyal guests and have been working diligently to rectify this isolated incident and ensure nothing similar happens again.”
Tim Hortons says that they believe the mouse gained access to the restaurant “through a small crevice, which has now been sealed.”
Tim Hortons has closed a Napanee location following a viral video showing a mouse in a food preparation area.
It is not clear when the location will reopen.
“We have a team working with the owner on-site and the restaurant will not re-open until we are assured that all our strict standards have been met,” the statement notes.
With files from Chris Fox
CTVNews.ca Top Stories
'It's not realistic': Former PM Chretien thinks Trump will back off trade war
Former prime minister Jean Chretien says U.S. president-elect Donald Trump is likely to walk back his threat of punishing tariffs and the resulting trade war with Canada, because the Americans are too reliant on a number of Canadian exports, namely in the energy sector.
'I didn't want to go cold turkey:' Environment Canada's David Phillips on why he keeps working after retirement
When Environment Canada Senior Climatologist David Phillips retired this past September, he wasn’t quite ready to call it a career.
With their Los Angeles-area homes still smoldering, families return to search the ruins for memories
Since the flames erupted in and around Los Angeles, scores of residents have returned to their still smoldering neighborhoods even as the threat of new fires persisted and the nation's second-largest city remained unsettled.
This Canadian teen lost her hands and feet to an infection. She's on a mission to share her story
A Canadian teen is reaching audiences around the world with powerful social media videos showing life without hands and feet – the price she paid after developing sepsis.
The implications for Canada if Trump goes through with his punishing Tariffs
A trillion dollars worth of Canadian goods and services are exported out of the country annually with a third of it going to the United States. One economist says if Trump imposes a 25 per cent tariff on those goods, it will be detrimental to the Canadian economy.
opinion Financial survival tips for the sandwich generation
The so-called 'sandwich generation' finds itself in a unique and challenging position as its members balance providing financial support for both aging parents and children, all while managing their own financial goals.
Most Canadians say GST tax break will have no impact on finances: Nanos survey
Many Canadians believe that the GST/HST tax break will have little to no impact on their finances, according to a new survey.
It's sick season. Here's how to protect yourself from norovirus, COVID-19, flu and RSV
While many of the germs that cause this misery can circulate throughout the year, scientists think that the winter surge of flu and cold activity may be because we spend more time indoors and the cold, dry air may weaken our defences.
Trudeau asked Trump for California, Vermont to curb annexation talks
Justin Trudeau says U.S. president-elect Donald Trump kicked the tires on the potential annexation of Canada during their recent meeting in Florida, but the topic was quickly dropped when the prime minister countered with a request for two states.