Man still looking for his bags at Toronto Pearson airport 16 days after arriving in the city
As unclaimed luggage continue to pile up at Pearson International Airport, one local resident has been looking for his bags for 16 days after arriving in Toronto.
The man who identified himself as Dean told CP24 Saturday afternoon that he flew from Calgary on a direct flight, landing around 12:30 a.m. on June 17. He said he was asked last minute to check in his bag.
For three hours, he waited for his bags, but they did not show up. He then waited in line for customer service for an hour, only to receive no answer about his bags.
More than two weeks later, they remain nowhere to be found.
"I've been back to the airport three times now. And it's been 16 days and no sign of my bag. I've looked through these 2,000 bags here over and over again to look for my bag. It's nothing," Dean said.
He added that he has repeatedly called customer service and even filed a claim, yet there are still no updates on where his bags are.
"My only option was to actually physically come here and talk to customer service. And they've been helpful as much as they can, but … my bag is in limbo," Dean said.
He is only one of several thousand travellers who have desperately sought their bags at Canada's largest airport. Thousands of bags continue to sit idle in the baggage claim area at Pearson airport, waiting for their owners to collect them. On social media, travellers continue to voice their anger as they plea for airlines to find their bags.
- Download our app to get local alerts to your device
- Get the latest local updates right to your inbox
According to the Greater Toronto Airport Authority, which operates Toronto Pearson, baggage responsibility is shared among different groups. Airlines and their contracted ground handling company are responsible for baggage handling, including removal of luggage from the plane, induction into the baggage system and the rate at which bags are loaded onto the carousel.
"A number of issues over the past several days have led to challenges with baggage. This includes flight delays and cancellations, staff shortages with our airline partners and temporary mechanical disruptions with the baggage system," the GTAA said in a statement.
According to data from FlightAware provided to CTV News Toronto, 7.7 per cent of scheduled flights in Canada last month were cancelled, compared to 1.6 per cent in 2019 before the pandemic. It also found that of the scheduled flights in June, 49.5 per cent were delayed.
"We have worked with the airlines to ensure unclaimed bags are removed from the carousels and staged in the baggage hall to make room for bags from other flights."
Flights are delayed at Toronto Pearson International Airport on July 2, 2022. (Corey Baird/CTV News Toronto)
Dean said he is hoping to retrieve his bags soon as he is travelling again next week.
"I don't have my bag. I don't have my stuff. It's just been very frustrating," he said.
Dean added that airlines need to communicate better with their customers.
"Whether it's a supply chain shortage or a staff shortage or mechanical, whatever it is, it's got to be more communication for airlines because this is ridiculous," he said.
"I just feel sorry for everybody's waiting for their bags. These are vacations that have been ruined. People have been waiting for hours and hours for the bag and just extreme frustration. If you look around here, this is just one terminal. Maybe Terminal 3 has more bags, who knows?"
CTVNews.ca Top Stories
'He's in our hearts': Family and friends still seek answers one year after Nathan Wise’s disappearance
It’s been a year since Nathan Wise went missing and his family is no closer to finding out what happened to him.
'My family doctor just fired me': Ontario patients frustrated with de-rostering
Dozens of Ontarians are expressing frustration in the province’s health-care system after their family doctors either dropped them as patients or threatened to after they sought urgent care elsewhere.
Ottawa pizzeria places among top 20 deep-dish pizzas in the world at international competition
An Ottawa pizzeria is being recognized as one of the top 20 deep-dish pizzas in the world.
Canada Post cracks down on Nunavut loophole to get free Amazon Prime shipping
Amazon's paid subscription service provides free delivery for online shopping across Canada except for remote locations, the company said in an email. While customers in Iqaluit qualify for the offer, all other communities in Nunavut are excluded.
Wildfire near Fort McMurray more than triples overnight, several evacuation alerts remain in place
The fire burning near Fort McMurray grew from 25 hectares to 5,500 hectares over the weekend.
Putin replaces Russian defence minister in rare cabinet shakeup
Russia’s President Vladimir Putin began a Cabinet shakeup on Sunday, proposing the replacement of Sergei Shoigu as defence minister as he begins his fifth term in office.
Man fatally 'slashed in the neck' in downtown Toronto, suspect outstanding
Police are searching for a male suspect after a man was “slashed in neck” on Sunday morning in downtown Toronto and died.
WATCH Dashcam video shows terrifying near-miss on two-lane northern Ontario highway
There were some scary moments for several people on a northern Ontario highway caught on video Thursday after a chain reaction following a truck fire.
Edibles, armchairs and adapters: Here are the recalls for this week
Health Canada announced various product recalls this week, including electric adapters, armchairs, cannabis edibles and vehicle components.