Peel police share call where someone misused 911 to complain about their Tim Hortons order

Peel police are reminding residents when to call their emergency line after someone called police over a Tim Hortons order.
On Monday afternoon, police shared an audio recording of the 911 call to social media.
In the audio, after the operator asked the caller what the emergency is – the caller asked for police – the individual can be heard talking about the coffee chain.
“So basically I bought a Iced Capp from Tim Hortons,” they started.
The operator interjected, asking if it is a “life or death emergency” that they are in.
“No, it’s like, I bought one but, they are not giving me a replacement,” the caller said.
After the dispatcher replied that they would give them the non-emergency phone number, the caller said, “I think I’m good.”
"This is not a 'one off incident' but rather a daily occurrence and multiple times per day unfortunately," Const. Tyler Bell-Morena told CTV News Toronto in an emailed statement, adding this particular call is from a couple of months ago.
"The caller, for whatever reason, dialed 911 due to their issue with their iced capp, there was no other issue reported."
Police acknowledged on X, the platform formerly known as Twitter, that while “coffee mishaps are brutal,” they do not constitute an emergency call.
“Nor were nearly 125,000 misuse calls & 180,000 hang-ups last year,” the tweet reads.
Peel police remind residents 911 is to be used for life-threatening emergencies or crimes in progress, like assault, gunshots or medical emergencies.
Residents can call the non-emergency line for noise complaints, ongoing crime issues, reporting a crime that has no suspect or a crime that occurred from the night before.
The reminder comes a few weeks after Peel police said non-emergency calls are overwhelming their 911 service. According to police, last year their emergency call centre received nearly 645,000 calls. However, about 40 per cent were either accidental or non-emergency calls.
With files from The Canadian Press
CTVNews.ca Top Stories

'Shadows of children': For the youngest hostages, life moves forward in whispers
After seven weeks held hostage in the tunnels of Gaza, they are finally free to laugh and chat and play. But some of the children who have come back from captivity are still reluctant to raise their voices above a whisper.
A pregnant Texas woman asked a court for permission to get an abortion, despite a ban. What's next?
Kate Cox, a mother of two in Texas, became pregnant again in August but soon after learned devastating news: Her baby has a fatal condition and is likely to either be stillborn or die shortly after birth.
Extremely rare white alligator is born at a Florida reptile park
An extremely rare white leucistic alligator has been born at a Florida reptile park. The 19.2-inch (49 cm) female slithered out of its shell and into the history books as one of a few known leucistic alligators, Gatorland Orlando said Thursday.
Minnesota grocery store clerk dies after customer impales him with a golf club, police say
A Minneapolis store clerk died after a customer beat him and impaled him with a golf club, police said. The 66-year-old clerk was attacked Friday at the Oak Grove Grocery, a small neighborhood store in a residential area near downtown Minneapolis. A 44-year-old suspect is jailed on suspicion of murder.
A Soviet-era statue of a Red Army commander taken down in Kyiv
City workers in Kyiv on Saturday dismantled an equestrian statue of a Red Army commander, the latest Soviet monument to be removed in the Ukrainian capital since Russia launched its full-scale invasion last year.
Ibrahim Ali found guilty of killing 13-year-old girl in B.C.
A jury has found Ibrahim Ali guilty of killing a 13-year-old girl whose body was found in a Burnaby, B.C., park in 2017.
Protests at UN climate talks, from ceasefire calls to detainees, see 'shocking level of censorship'
Activists designated Saturday a day of protest at the COP28 summit in Dubai. But the rules of the game in the tightly controlled United Arab Emirates meant sharp restrictions on what demonstrators could say, where they could walk and what their signs could portray.
Bill 15: Quebec health reform passes after gov't invokes closure
After sitting through the night, early Saturday morning, members of the Quebec legislature finally passed Bill 15 to reform the health-care network, voting 75 to 27.
Marathon Conservative carbon tax filibuster ends after nearly 30 consecutive hours of House votes
The Conservative-prompted filibuster in the House of Commons ended Friday night, after MPs spent nearly 30 hours voting non-stop on the government's spending plans.