Ontario Cannabis Store unable to make deliveries after partner faces cyberattack
TORONTO - The Ontario Cannabis Store says a cyberattack faced by one of its logistics partners has left the provincial pot distributor unable to process or deliver orders to marijuana shops and customers.
The OCS said Monday evening there is no indication that its systems were targeted or its customers' information compromised during the Aug. 5 attack on the parent company of its third-party distribution centre, Domain Logistics.
“However, out of an abundance of caution to protect OCS and its customers, the decision was made to shut down Domain Logistics' operations until a full forensic investigation could be completed,” the OCS said in a statement.
Domain Logistics did not immediately respond to a request for comment, but the OCS said it is working closely with the company and third-party cybersecurity experts to conduct an investigation, which is underway and expected to be complete within the coming days.
The breach stands to impact customers who shop for pot on the OCS website - the only legal online retailer of recreational cannabis in Ontario - and roughly 1,333 licensed cannabis stores, which have no choice but to buy the products they sell from the government-backed OCS.
An OCS letter to retailers obtained by The Canadian Press said the launch of any new products scheduled for this week will now be “delayed until further notice.”
“As a goodwill gesture,” the OCS will also waive all retailer delivery fees until Sept. 30 and a $500 processing fee for one emergency order per store between Sept. 1 and March 31, 2023.
The OCS and Domain Logistics have not said how soon deliveries may be restarted, but promised to provide updates on the matter as they became available.
The incident follows an OCS announcement May 11 that the Ontario Provincial Police were investigating the “misappropriation” of confidential store sales data.
That breach “was no failure of IT security or systems,” the OCS said, after it quickly launched an investigation to identify the source, restricted access to internal data reports and notified the police.
Both breaches came amid heightened competition in Ontario's cannabis industry, which has seen the number of pot shops explode in recent months.
Many predict store closures are on their way because demand for cannabis has not increased at the same rate as shop openings, the illicit market remains strong and stores are consistently having to reduce their margins as rivals steadily drop prices.
This report by The Canadian Press was first published Aug. 8, 2022.
CTVNews.ca Top Stories
Loblaw leaders push back on 'misguided criticism' of grocer as boycott begins
Loblaw's new chief executive, as well as chairman Galen Weston, pushed back on what they called 'misguided criticism' of the grocer as a push to boycott the company gains steam online.
TD Bank hit with $9.2M penalty after failing to report suspicious transactions
Canada's financial intelligence agency says it has levied a $9.2-million penalty against The Toronto-Dominion Bank for non-compliance with money laundering and terrorist financing measures as the bank also faces compliance investigations in the U.S.
Orangutan observed treating wound using medicinal plant in world first
Scientists working in Indonesia have observed an orangutan intentionally treating a wound on their face with a medicinal plant, the first time this behavior has been documented.
This Canadian restaurant just lowered its prices. Here's how it did it
A Canadian restaurant lowered its prices this week, and though news of price tags dropping rather than climbing sounds unusual, the business strategy in this case is not, according to experts in the field.
There's a limit to how much interest rates in Canada and U.S. can diverge: Macklem
Bank of Canada governor Tiff Macklem says Canadian interest rates don't have to match U.S. or global rates, but there is a limit to how much they can diverge.
Prince William and Kate release photo of daughter Charlotte to mark ninth birthday
Prince William and his wife Kate released a picture of their daughter Charlotte to mark the princess's ninth birthday on Thursday.
Doctors concerned about potential spread of bird flu in Canada
H5N1 or avian flu has been detected at dozens of U.S. dairy farms and Canadian experts are urging surveillance on our side of the border too.
Airbnb's Icons allow you to drift off in the 'Up' house or rest in Prince's 'Purple Rain' mansion
The vacation destination rental company announced a new category of 'Icons,' a collection of 'extraordinary experiences hosted by the greatest names in music, film, television, art, sports, and more.'
Five human skeletons, missing hands and feet, found outside house of Nazi leader Hermann Goring
Archeologists have unearthed the skeletons of five people, missing their hands and feet, at a former Nazi military base in Poland.