Traveller says Toronto Pearson baggage chaos is like 'suitcase scavenger hunt'
What was supposed to be a fun weekend trip with friends to Arizona has turned into a nightmarish five-day, “suitcase scavenger hunt” for Toronto resident Jehaanara Kurji.
Last Friday, Kurji boarded a flight at Pearson airport to Phoenix to attend a bachelorette party. However, when she arrived there, her checked bag was no where to be found.
Kurji, who moved to Toronto from Kenya a month ago, tried to make the best of the situation. She said the airline offered to her some compensation to buy things she needed that were inside the lost luggage.
She said the carrier, Air Canada, never contacted her about her missing luggage.
“On Sunday night, I returned to the airport to go home and that’s when I found out my suitcase had arrived in Arizona on Saturday,” she told CP24.
That bag was loaded onto the plane back to Toronto, but somehow went MIA for a second time due to a "baggage handler issue" and remains lost.
“I wish I had not even carried that piece of luggage,” said Kurji, who sifted through massive piles of suitcases in Pearson’s baggage claim area for more than an hour Sunday night, but never found her bag.
Kurji, who headed back to the Mississauga airport Tuesday afternoon in the hope of resuming her search, said she then joined the lost luggage line, but was ultimately told to go home and submit a claim online.
“I have no idea what happened to my bag. I tried calling Air Canada several times but due to high call volumes I can’t even wait on hold,” she said.
“Right now I don’t even know how I’m going to get it back.”
CTVNews.ca Top Stories
What to know about avian influenza in dairy cows and the risk to humans
Why is H5N1, or bird flu, a concern, how does it spread, and is there a vaccine? Here are the answers to some frequently asked questions about avian influenza.
'I was scared': Ontario man's car repossessed after missing two repair loan payments
An Ontario man who took out a loan to pay for auto repairs said his car was repossessed after he missed two payments.
opinion The special relationship between King Charles and the Princess of Wales
Royal commentator Afua Hagan writes that when King Charles recently admitted Catherine to the Order of the Companions of Honour, it not only made history, but it reinforced the strong bond between the King and his beloved daughter-in-law.
New Norad commander calls Canada's defence policy update 'very encouraging'
American troops will be spending more time training in the Far North, the new commander of Norad says, a strategy that fits 'hand-in-glove' with Canada's renewed focus on Arctic defence.
$70M Lotto Max winners kept prize a secret from family for 2 months
During a special winner celebration near their hometown, Doug and Enid shared the story of how they discovered they were holding a Lotto Max ticket worth $70 million and how they kept this huge secret for so long.
Are Canadians getting sick from expired food?
A new survey by Dalhousie University's Agri-Food Analytics Lab asked Canadians about their food consumption habits amid rising prices.
Documents reveal Ottawa's efforts to get Loblaw, Walmart on board with grocery code
It was evident to the federal government as early as last fall that Loblaw and Walmart might be holdouts to the grocery code of conduct, jeopardizing the project's success.
Charlie Woods, son of Tiger, shoots 81 in U.S. Open qualifier
Charlie Woods failed to advance in a U.S. Open local qualifying event Thursday, shooting a 9-over 81 at Legacy Golf & Tennis Club.
Improve balance and build core strength with this exercise
When it comes to cardiovascular fitness, you may tend to focus on activities that move you forward, such as walking, running and cycling.