A woman who died in a parachute accident north of Toronto on Saturday suffered equipment failure, according to the chief instructor at the Parachute School of Toronto.

“She had problems with her main parachute, went through emergency procedures, but the reserve parachute for whatever reason was activated too low,” Adam Mabee, chief instructor and president of the Parachute School of Toronto told CTV Toronto.

The woman, 29, had been a familiar face at the parachute school for the past seven years, logging more than 250 jumps, according to Mabee.

She jumped with her boyfriend from a plane about 5,500 feet above the ground on Saturday evening.

York Regional Police received a call regarding the incident at around 7:40 p.m. The woman, whose name has not been released, was found on Old Homestead Road in the Town of Georgina, near Baldwin Airport. She was pronounced dead at the scene.

The Office of the Chief Coroner is investigating the incident and interviewing witnesses and experts.

The woman’s death was the second fatality for the Parachute School of Toronto in less than a year. Last July, 42-year-old Igor Zaitsev, an advanced student at the school, fell to his death after a nearly 1,700-metre skydive in Georgina.

With files from CTV Toronto’s Tamara Cherry