The Toronto Transit Committee has unveiled its third annual "customer charter," with promises including an increase in television screens that show service delays.
The TTC published its first charter in 2013, meant to serve as a publicly accessible agenda of short- and long-term goals. The document outlines the TTC's "vision" for the future.
On Friday, the TTC released the 2015 edition featuring promises of 38 changes for transit users.
Among them, the TTC will install TV screens near subway station entrances to alert passengers of delays before they pay their fares. They'll also be changing the colour of priority seats from red to blue, to emphasize areas reserved for those with disabilities, pregnant women and elderly passengers.
Riders should soon be able to pay for fares using credit and debit cards, as outlined by Toronto Mayor John Tory in December.
Union Station's newly-renovated platform will be open, and will include a new elevator and new escalators to reduce crowding.
Redesigned TTC maps will be posted in all subway stations and transit shelters and all streetcar routes will go to an all-door-boarding system.
As announced Thursday, Presto card readers will be available on all streetcars by the end of 2016.
The full charter is available on the TTC's website.
Last year, the charter promised that the TTC would host four town hall meetings, a public forum on accessible transit and at least six online question-and-answer sessions.
The company also committed to conducting customer satisfaction surveys, launching new streetcars on the 510 Spadina line and upgrading several subway stations. In total, the TTC made 39 commitments in its 2014 charter.
