Hamilton says it is dealing with a ransomware attack, no idea when IT systems will be restored
Hamilton is contending with a ransomware attack that is impacting several of its municipal systems, city officials shared late Monday afternoon.
Along with legal counsel and insurers, police are also involved, City Manager Marnie Cluckie told reporters during an online news conference.
Little else was divulged about exactly what the municipality is doing to address the situation and what kind of ransom may be paid out to the hackers.
Cluckie would only say that a team of experts is working “around the clock” to get the affected computer systems fully back on track. However, it remains unclear exactly when exactly that might happen.
“I can tell you though, that we will only restore systems when we are confident we can do so safely and securely,” she said.
Hamilton’s manager also noted that at this point the city does not believe that anyone’s personal data and information has been accessed.
For now, she maintained that their key priorities are “protecting residents and minimizing the impacts” of this incident.
Mayor Andrea Horwath credited the efforts of city staff who immediately began working to find a solution to this issue, notably the quick assembly of a team of “extremely talented” cyber experts.
She also thanked Hamiltonians for their patience during this “unprecedented situation.”
“Council and I recognize very clearly how disruptive things have been and what a challenging time that has been for the people of our city,” she said during the media availability.
Horwath said that the city will try to answer as many questions as it can and would provide regular updates on the situation when new information is available.
Hamilton’s mayor also vowed to find out how hackers were able to access some of the city’s IT systems and essentially hold them ransom.
“Once we have gone to a place where we've restored all of our systems, city manager Clucky and our team have committed to conduct a full review to understand how this breach was able to happen based on their findings,” she said.
“They've committed to me and the council that they weren't will ensure that the city puts in place appropriate systems and protocols to try to avoid something like this happening again.”
A woman uses her computer keyboard to type while surfing the internet in North Vancouver, B.C., on December 19, 2012. (Jonathan Hayward / THE CANADIAN PRESS)
Hamilton first announced that it is experiencing an “ongoing” cybersecurity incident in a Feb. 26 news bulletin posted to its website.
The city did not disclose at that time how many of its municipal systems are affected by the attack, which occurred the day before on Feb. 25.
It was also initially not able to say exactly what information may have been caught up in the breach.
Days later, the city outlined what areas are directly impacted. They include: taxes, telephones lines, transit, Ontario Works and Special Supports as well as a number of other city services like account payable payments to vendors, certain online tools for waste and recycling, child care offices, phone lines for recreation and senior centres, and its mapping system.
Hamilton has since taken the step of cancelling all committee meetings due to the system outage as there is no internet access in council chambers.
Horwath said, for now, “all hands are on deck” as they work to get to the bottom of the cyber attack, adding that’s the number one focus of Hamilton’s senior leadership and its city manager.
“I hope people understand that it's not an easy decision to make, but it's one that is in the best interest of the people of Hamilton at this point and of getting us through this current situation,” she said.
Residents are being urged to visit hamilton.ca for the latest updates.
CTVNews.ca Top Stories
Police arrest Toronto woman in connection with three recent homicides
Police have arrested a Toronto woman in connection with three recent homicides and investigators say that they believe two of the victims may have been 'randomly targeted.'
NDP house leader says House dysfunction will be a factor in future confidence votes
NDP House leader Peter Julian says there's more his party wants to do in Parliament before the next election, but if the current dysfunction continues it will become a factor in how they vote on a confidence measure.
Canadian family stuck in Lebanon anxiously awaits flight options amid Israeli strikes
A Canadian man who is trapped in Lebanon with his family says they are anxiously waiting for seats on a flight out of the country, as a barrage of Israeli airstrikes continues.
Youth pleads guilty to manslaughter in death of P.E.I. teen Tyson MacDonald
A teen charged with the murder of another teen on Prince Edward Island last year has pleaded guilty to a lesser charge of manslaughter.
BREAKING Jury begins deliberations in Jacob Hoggard's sexual assault trial
The jury tasked with determining if Canadian musician Jacob Hoggard sexually assaulted a young woman in northeastern Ontario eight years ago began deliberating Friday after nearly two weeks of testimony that saw the singer and his accuser give starkly different accounts of what happened.
BREAKING Here's what the jury didn't hear in Jacob Hoggard's sexual assault trial
A northeastern Ontario jury has started deliberating in Canadian musician Jacob Hoggard's sexual assault trial, we can now tell you what they weren't allowed to hear.
Yazidi woman captured by ISIS rescued in Gaza after more than a decade in captivity
A 21-year-old Yazidi woman has been rescued from Gaza where she had been held captive by Hamas for years after being trafficked by ISIS.
Scientists looked at images from space to see how fast Antarctica is turning green. Here's what they found
Parts of icy Antarctica are turning green with plant life at an alarming rate as the region is gripped by extreme heat events, according to new research, sparking concerns about the changing landscape on this vast continent.
Suspect in shooting of Toronto cop was out on bail
A 21-year-old man who was charged with attempted murder in the shooting of a Toronto police officer this week was out on bail at the time of the alleged offence, court documents obtained by CTV News Toronto show.