'Cheap quality': Ontario woman says dresses she ordered online look completely different in real life
'Cheap quality': Ontario woman says dresses she ordered online look completely different in real life
An Ontario woman wanted to order dresses online for her and her mother to attend her daughter’s baptism.
Stephanie Pasceri of Maple, Ont. said her mother saw the advertisement for dresses on Facebook and told her daughter to check it out.
Pasceri ordered two dresses through Alisastyle.com, but she said when they arrived, they didn’t look anything like the photos from the website.
“The dress for my mother, it's just one long piece of fabric with perhaps a belt and it looks nothing like what was ordered," said Pasceri.
Pasceri also ordered a dress for herself but said when it arrived, “It was the wrong colour, and it was not what I was looking for and it was of cheap quality."
Pasceri said she was disappointed after spending almost $200.
"I paid $93 for this dress and $93 for the other dress. It’s unacceptable because we will not be able to wear them to the baptism,” Pasceri said.
CTV News Toronto reached out to Alisastyle and the company said it would contact Pasceri about her concerns.
Someone from Alisastyle said, “Please accept our profound apologies. The design you received is the most popular item this year. Sorry that the real dress not (sic) meet your expectation.”
“In this case, if you are willing to keep this order, we are happy to provide a 10 per cent discount on your order. We hope this will make you feel better. Please kindly note that the shipping fee to China is more than 50 USD.”
An Ontario woman said the dresses she ordered online looked nothing like the photos when they arrived. (Supplied)
“The refund amount is $5, would you like to keep this order? We also offer a $10 store credit for your next order. “
Pasceri said she was shocked that she was only offered a $5 refund and that each dress would cost more than $50 US to ship back to China.
"That's about the same price for the item so I’m not going to ship it back and waste even more money,” said Pasceri..
“If something smells fishy you might want to pump the brakes," said Kaveh Waddell, deputy editor of Consumer Reports digital Lab.
Waddell said it's important when buying from a website to check their refund and return policies carefully and you may also want to search for independent reviews of a company before placing an order.
"There are a lot of knock-offs, there are a lot of companies that are trying to make something that might look or act like a competitor’s product so you just want to make sure you know what you're buying," said Waddell.
Pasceri and her mother ended up purchasing two other dresses for the baptism in a brick-and-mortar store where they could inspect them first hand and try them on.
Pasceri said she will be more careful ordering clothing online in the future and added, “If you have the opportunity to go in stores then you know what you're buying you able to touch it and feel.”
Stephanie Pasceri said the dresses she ordered online for her daughter's baptism looked nothing like the photos when they arrived. (Supplied)
If you order something online and it's not what you expected to receive or it doesn't arrive you can contact your credit card company as you might be able to dispute the charge and they may allow a charge back and give you a refund.
NDP Leader Jagmeet Singh is pushing for special rapporteur David Johnston to 'step aside' from his role examining the issue of foreign interference before he embarks on public hearings.
New Democrat MP Jenny Kwan said Monday that Canada's spy agency has confirmed her long-held belief she is being targeted by the Chinese government, as the prime minister granted the NDP's wish to allow more party members to review top-secret intelligence.
William Karlsson, William Carrier and Jonathan Marchessault are finally getting another chance in the Stanley Cup Final, after the first one that came so quick for the Vegas Golden Knights.
Eastern Conference finals Most Valuable Player Jimmy Butler scored 28 points, and Caleb Martin had 26 points and 10 rebounds to help the eighth-seeded Miami Heat beat the Celtics 103-84 in Game 7 on Monday night and advance to the NBA Finals for the second time in four seasons.
Canadian political leaders and parliamentarians are denouncing a new law passed in Uganda that imposes harsh penalties, including the death penalty, for certain cases involving homosexuality.
There's a heightened risk of wildfires across the country during what has been one of the earliest fire seasons on record. From British Columbia to Nova Scotia, here's where the risk is highest.
New research from Penn State University found certain factors can contribute to reducing what’s known as the 'urban heat island' effect, and that climate knowledge can contribute to better city planning and design.
The union representing the majority of Quebec's daycare workers is criticizing the government's decision to launch a skimpy 90-hour training program for people who want to be daycare workers but have no prior experience.
A Quebec driver who caused the death of another motorist when he swerved his truck to avoid hitting a family of ducks on the road has been sentenced to eight months in jail and a three-year driving ban.
The rural Oxford County intersection where an OPP officer and a school bus driver were killed Monday was less than a month away from becoming a four-way stop when the deadly crash happened.
It was a night of indecision at Waterloo region's catholic school board as trustees went back and forth trying to find the best approach to fill a vacant seat.
The body of a Winnipeg boy who fell into Sturgeon Falls on Saturday has been found following a desperate underwater search that lasted more than a day.
The Sandy Hill Child Care Centre has an extra two weeks to get its new home up to code months after a fire destroyed its original site on Wilbrod Street.
Ottawa police are praising a local dad for quickly calling for help Sunday afternoon when he accidentally locked his keys in his car, and his infant child along with them.
Ontario Provincial Police say a driver from Augusta Township is facing an impaired driving charge after someone on Highway 416 spotted a vehicle moving erratically.
Windsor city council voted Monday in favour of adopting a master plan with high hopes for City Hall Square and a so-called civic esplanade stretching down to the river
A united front was on full display Monday as community leaders, politicians, business people, unions and educators gathered together at Windsor City Hall to ensure the NextStar Energy battery plant deal gets closed.
Doctors in their final year of training, called residency, can choose to do a one-month rotation at the Shelter Health Initiative (SHI) caring for Windsor’s homeless population.
One long-time electoral tradition came to an end on election day, when Postmedia announced there would be no printed newspaper announcing the winner in Calgary.
A Winnipeg family is asking for help to find their missing teenage son whom they haven't seen since he left for school in the Fort Richmond area last Wednesday morning.
The body of a Winnipeg boy who fell into Sturgeon Falls on Saturday has been found following a desperate underwater search that lasted more than a day.
On Monday, Fraser Health provided two senior leaders to address the latest letter outlining risks to patients, allegations of muzzling, and pleas for help from emergency physicians in the health authority's hospitals.
The president of the BC Trucking Association is issuing renewed calls for safety after a trailer truck smashed into an overhead pass Monday morning in Langley.
Over 170,000 elementary and high school students weighed in on the Alberta election and the NDP had to hope the real voters were listening, because they won the kids' vote.
An Ontario woman said the dresses she ordered online looked nothing like the photos when they arrived. (Supplied)
Stephanie Pasceri said the dresses she ordered online for her daughter's baptism looked nothing like the photos when they arrived. (Supplied)
