'Very disappointing': 3 Ontarians waited months to get paid after selling tickets on StubHub
Three Ontarians said they waited months to get paid for the tickets they sold on StubHub.
StubHub is an American-based ticket resale website, where consumers can buy or sell a variety of tickets from concerts to sporting events.
"StubHub has never paid me my money,” said Dominic Mieszczanski of Toronto who bought four tickets to see Olivia Rodrigo in concert in March.
Mieszczanski’s plans changed and he decided to sell the tickets on StubHub, then his fiancé decided she wanted one ticket to attend the show.
“I got a confirmation that I sold those three tickets four days before the concert,” Mieszczanski said.
Mieszczanski told CTV News Toronto he was owed $1,566 for the sold tickets. Six months after the concert took place, he still didn’t receive payment and said StubHub kept giving him a run-around.
“I feel so lost and confused. To be honest I feel hopeless because StubHub is a big corporation,” said Mieszczanski.
David Campbell and Kimberly Duff of Smith Falls , Ont. said they bought four concert tickets to see Adele perform at her exclusive residency in Las Vegas in May, for their 40th wedding anniversary.
The couple said they ended up selling two of those tickets through StubHub. They told CTV News the tickets were sold and they were expecting to receive their payment of $3,028. Still, five months later, they did not get their payment.
"Nobody seems to know anything and we keep getting the brush off," said Duff.
Campbell added, “It's very disappointing because you are promised a service and you're not getting it and you pay for that and then, all of a sudden, you're not paid and you can't contact anyone and you are on your own."
When CTV News reached out to StubHub the company said in a statement: “After looking into each of these customers, we found that both sellers were flagged by our payment processors for compliance reasons, which resulted in each of them needing to provide documentation to confirm their identity in order to be paid.”
“We connected with the buyers immediately to ensure they provided this information so we could process their payments," they added.
After being contacted by CTV News, Mieszczanski said he received his refund, plus a $200 credit for future purchases.
“This was so frustrating. Glad to finally get my money,” said Mieszczanski.
Duff and Campbell also got their refund of $3,028.
“We are so relieved and so happy to have that money back in our account,” said Campbell.
Anyone who sells tickets through StubHub typically gets paid within five to eight business days. StubHub said what happened to Mieszczanski, Campbell and Duff is rare, but anyone using a ticket re-seller should closely follow directions to ensure they get paid.
Shopping Trends
The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop. Read about us.
CTVNews.ca Top Stories
Canadian among three climbers missing on New Zealand's highest peak
A Canadian is among three climbers missing after they'd planned to climb New Zealand's highest peak.
Trudeau to brief opposition leaders on Trump meeting
Prime Minister Justin Trudeau will meet with all opposition leaders today before question period to brief them about his meeting with U.S. president-elect Donald Trump.
Toronto library apologizes after staff at east-end branch refuse to help lost girl
The Toronto Public Library is apologizing after staff at a branch in the city’s east end refused to provide a lost child with access to a telephone.
This salad brand is being recalled again. Here's why
A Taylor Farms salad kit is being recalled over concerns of a salmonella contamination, according to the Canadian Food Inspection Agency.
Here's where Canadian experts stand on fluoridating drinking water
For decades, water fluoridation has played a key role in improving the oral health of North Americans, experts say, but the practice is coming under scrutiny in some communities as opponents gain new prominence in the U.S., pointing to research that cautions about the risks of exposure to the mineral in high doses.
2 Ontario men charged after police seize US$40M in suspected cocaine from tractor-trailer in Illinois
Two Ontario men are facing charges after police in the U.S. say they seized 540 kilograms of cocaine from a tractor-trailer along Interstate 80 in Illinois.
Residents of Alta. town vote in favour of bylaw banning rainbow flags, crosswalks
Residents of a northern Alberta town have voted in favour of a bylaw banning Pride flags and rainbow crosswalks from municipal property.
Five years after toddler's brutal death, Northern Ont. family struggles to find peace, justice
A North Bay family is struggling to find peace and justice as the five-year anniversary of the brutal death of toddler Oliver McCarthy approaches.
Ontario dad removes hockey rink at heart of neighbour dispute
A Markham dad who drew the ire of neighbours and the city after installing a hockey rink in his backyard says the rink has now been taken down.
Montreal
-
Porch pirate arrested: Montreal man gets stolen deliveries returned
A Notre-Dame-de-Grâce (NDG) man says his community helped save his holidays after he was victim of so-called 'porch pirates.'
-
New poll suggests Legault even less popular than Justin Trudeau
A prominent polling analyst says Quebec's governing party would be reduced to fewer than 10 seats in the provincial legislature if an election were held today, based on current poll numbers.
-
5 vehicles torched in suspected arson in Saint-Leonard
Five vehicles were set aflame in a suspected criminal fire in Montreal's Saint-Leonard borough.
Ottawa
-
Ottawa to receive 5 cm of snow Wednesday, flurries Tuesday
Ottawa residents might soon have to start plowing their driveways with the city's first dump of snow expected this week.
-
Kingston, Ont. doctor in 'disbelief' after being ordered to repay $600K for pandemic vaccination payments
An Ontario health tribunal has ordered a Kingston, Ont. doctor to repay over $600,000 to the Ontario government for improperly billing thousands of COVID-19 vaccinations at the height of the pandemic.
-
City of Ottawa's auditor general finds kickback scheme involving city employee and local landlords
The City of Ottawa's auditor general has found that a city employee was engaged in a kickback scheme with a group of four local landlords, collecting thousands of dollars in payments in exchange for more favourable rental rates under specific housing benefit programs administered by the city.
Northern Ontario
-
Five years after toddler's brutal death, Northern Ont. family struggles to find peace, justice
A North Bay family is struggling to find peace and justice as the five-year anniversary of the brutal death of toddler Oliver McCarthy approaches.
-
Snow squall warning in the Sault, heaviest snowfall expected tonight
Sault Ste. Marie's run of severe winter weather will continue Tuesday, with Environment Canada issuing another snow squall warning.
-
Ontario woman 'shocked' after unused $250 gift card only contained $1.50
An Ontario woman was 'shocked' to find out her unused $250 gift card was almost completely drained. 'My aunt gave me this gift card as a present and I was shocked to find out it was almost empty,' Catherine Uchida, of Mississauga, told CTV News Toronto.
Kitchener
-
Criticism over OPP’s lack of communication during nine-hour closure of Hwy 401
Many people are wondering why Ontario Provincial Police failed to properly notify drivers of an investigation that shut down a stretch of Highway 401 for almost nine hours on Friday night.
-
Food Bank of Waterloo Region says demand for assistance jumped 25 per cent in 2024
A sharp and steady increase in the number of people accessing food assistance in Waterloo Region means what they receive may not be as much – or as diverse – as in the past.
-
Experts surprised by rising number of walking pneumonia cases
Experts say a rise in respiratory illness is expected as the temperature drops, but this year, they’re seeing a surprising number of walking pneumonia cases in younger people.
London
-
This salad brand is being recalled again. Here's why
A Taylor Farms salad kit is being recalled over concerns of a salmonella contamination, according to the Canadian Food Inspection Agency.
-
School closures and bus cancellations, more squalls expected Tuesday morning
It remains a winter wonderland across the London region, with snow blanketing midwestern Ontario.
-
Another delay extends repairs to city hall’s entrance into the new year
The completion date for repairing the front canopy of London City Hall has once again been moved back.
Windsor
-
Impaired driver caught in drive through
Around 5:50 p.m. on Monday, OPP got a call about a person asleep in a vehicle in a drive through on Erie Street North in Leamington.
-
Spellacy chosen for U.S. World Junior selection camp
AJ Spellacy of the Windsor Spitfires has been named to the United States National Junior Team selection camp for the 2025 IIHF World Junior Championship.
-
Plans to sell portion of park to create housing receives mixed reviews
Plans to sever and sell a portion of an east Windsor park in order to fund the remaining greenspace’s redevelopment received a mixed reaction Monday night.
Barrie
-
'We will get through this situation,' Gravenhurst battles storm damage
Highway 11 between Orillia and Huntsville opened at 10 p.m. Monday.
-
School bus and van cancellations in areas hit by storm
School bus cancellations continue in some areas after massive weekend snowfall.
-
Second-storey bedroom fire causes $100K in damage
A house fire near Tottenham caused $100K in damages.
Winnipeg
-
Young Manitoba woman dies after medical emergency during dental appointment
The Manitoba Dental Association (MDA) said it is investigating a critical incident where a young woman from the Morden-Winkler area died following a dental appointment.
-
Winnipeg man arrested in 1997 New Jersey murder
A Winnipeg man has been arrested in connection with a cold case investigation of a 1997 murder in New Jersey.
-
'It's a little scary': Manitoba colleges and universities beefing up security measures
As of Monday, students and staff at Red River College are being greeted by security officers at the entrances, letting them know they will require ID as of Jan. 1.
Atlantic
-
Northern New Brunswick could see 'significant' snowfall this week
Environment Canada has issued a special weather statement in northern New Brunswick, warning the region could see 'significant' snowfall later this week.
-
This salad brand is being recalled again. Here's why
A Taylor Farms salad kit is being recalled over concerns of a salmonella contamination, according to the Canadian Food Inspection Agency.
-
Woman, 22, dies after side-by-side crash in Belnan, N.S.
A 22-year-old woman has died following a collision between a side-by-side and a vehicle in Belnan, N.S., over the weekend.
N.L.
-
N.L. man not guilty of sex charges, judge cites inadequate police investigation
A Newfoundland and Labrador judge has acquitted a man of six crimes, including sexual assault and sexual interference, citing inadequacies in the investigation by the Royal Newfoundland Constabulary.
-
Newfoundland's LGBTQ2S+ bar paid drag queens $37.50. Tara Nova called them out.
If the screaming crowd in the twinkling Majestic Theatre in downtown St. John's was any indication, Newfoundland drag queen Tara Nova will never have to accept $37.50 for a show again.
-
'Who profits on hunger?': Inuit send pleading emails to minister about food costs
People in Nunavut and northern Labrador have been writing to Canadian government officials this year to say grocers were charging exorbitant prices despite receiving a federal subsidy.
Edmonton
-
Residents of Alta. town vote in favour of bylaw banning rainbow flags, crosswalks
Residents of a northern Alberta town have voted in favour of a bylaw banning Pride flags and rainbow crosswalks from municipal property.
-
Alberta RCMP officer charged with 2 counts of sexual assault
Const. Bridget Morla, a Leduc RCMP officer, has been charged with two counts of sexual assault in connection with an incident that happened two years ago.
-
Alphonso Davies handed one-month driving ban after being pulled over in Munich
Canada captain Alphonso Davies has been handed a one-month driving ban after being pulled over by police in Munich last week.
Calgary
-
Controversial Glenmore Landing redevelopment set for heated council hearing
Calgarians will have a chance to voice their opinion on a controversial development at a southwest shopping complex to city council Monday.
-
Work begins on Foothills Athletic Park redevelopment
Crews began work at Foothills Athletic Park on Monday, a project that will eventually see a new multi-sport fieldhouse built in Calgary.
-
Calgary charity sees surge in demand for school lunches
A Calgary non-profit that's been hard at work for years packing lunches for thousands of students says their services are needed for more children than ever before.
Regina
-
Saskatchewan auditor to release report on foreign-owned farmland, procuring hotels
Saskatchewan's provincial auditor is to release a report today outlining government programs and services that need improvement.
-
Rural Sask. feeling effects of ongoing Canada Post strike, despite other carriers still operating
With no end in sight to the ongoing Canada Post strike, many in rural Saskatchewan are having a tough time receiving mail even with other courier's still operating.
-
Government of Saskatchewan introduces affordability act with personal income tax measures
The Government of Saskatchewan has introduced promised legislation to lower personal income tax in the province.
Saskatoon
-
Saskatchewan auditor to release report on foreign-owned farmland, procuring hotels
Saskatchewan's provincial auditor is to release a report today outlining government programs and services that need improvement.
-
Over 7,000 Sask. patients have intimate medical info breached in lab hack
Over 7,000 patients in Saskatchewan had their intimate medical information breached by hackers, according to the province’s privacy watchdog.
-
Negotiations between Canada Post, union still on hold
The Canadian Union of Postal Workers says a new framework for negotiations that Canada Post presented over the weekend moved closer to the union's position on some issues, but that it remains far from what members could ratify.
Vancouver
-
Near zero visibility from dense fog causes multiple accidents in Metro Vancouver
Environment Canada has reissued fog advisories for parts of Metro Vancouver and the Fraser Valley.
-
B.C. police discipline ruling voided because officer overseeing investigation retired
A disciplinary decision against a former Vancouver police sergeant, who was found to have improperly shared degrading messages about a colleague who was sexually assaulted, has been voided after authorities realized the senior officer who oversaw the investigation retired a week before it was issued.
-
Vancouver Island couple wins $1M on Lotto Max
A couple on Vancouver Island is $1 million richer after winning big on a Lotto Max draw last month.
Vancouver Island
-
Vancouver Island couple wins $1M on Lotto Max
A couple on Vancouver Island is $1 million richer after winning big on a Lotto Max draw last month.
-
Canada Post strike drying up donations for B.C. non-profit that feeds children over the weekend
For kids who rely on school meal programs for their daily nourishment, the weekend often means those children go without. Backpack Buddies helps bridge that weekend gap.
-
Driver 'doing donuts' crashes into house in Nanaimo, B.C.: RCMP
A driver who was “doing donuts” in a roundabout on a residential street in Nanaimo, B.C., lost control of his car and crashed into a home, according to police.
