Traveller 'disheartened' to see 'mountains' of bags and lines back at Toronto Pearson
Toronto Pearson International Airport has shown signs of improvements in recent weeks, but a traveller and aviation expert says he was disheartened to see “mountains” of bags and triple stacked security lines at the airport over the weekend.
“What this is telling us is the information that Transport Canada has been touting about how much better things are getting, things are not getting better,” Robert Kokonis, president of AirTrav, a global aviation consulting firm, told CTV News Toronto.
Mountains of bags and triple stacked security lines at Toronto Pearson International Airport on Aug. 14, 2022 (Robert Kokonis). On Sunday night, Kokonis said, he flew from Halifax to Toronto. When he arrived at Terminal 1's baggage claim, he saw hundreds of bags, strollers and walkers lining the floor. He also took a look at the domestic security line, which he said was 70 metres long.
“To see security line-ups of that length and those piles of baggage was really disheartening,” he said.
This follows a stream of positive news recently associated with the travel hub. Last week, the federal government said that the number of planes held on the tarmac at Pearson has "decreased dramatically" since early May.
A few weeks earlier, the president of the Greater Toronto Airports Authority (GTAA), which oversees operations at Pearson, announced that the travel hub had seen “measurable” operational improvements in recent weeks.
However, Kokonis said it was clear to him while he was at the airport that the chronic issues this summer have not been resolved.
“Here we are now, only about 20 days away from the end of the summer peak and clearly these issues have not been solved,” he said.
GTAA spokesperson Tori Gass said that airlines are responsible for delivering bags to passengers – not the airport.
“We did not experience any issues with the baggage system yesterday evening,” Gass said.
Air Canada spokesperson Peter Fitzpatrick said the airline works to minimize baggage delays, but nevertheless, they do occur for all airlines. Specifically, during busy travel periods.
“These bags in the photo are not necessarily only from Air Canada but on files of other airlines that operate in the terminal. As well, they are from all our operations (domestic, international and transborder),” Fitzpatrick said.
“The way it works is we consolidate delayed bags after they clear customs for speedier delivery to customers. We move delayed bags constantly, and usually they are sent to customers within 24 to 48 hours.”
He also said it was “fairly typical” for customers to travel with inexpensive strollers and abandon them at their final destination.
While mountains of bags and lengthy security lines have come to symbolize travel headaches this summer, Kokonis said that these issues merely display a “ripple effect.”
He pointed to ArriveCan app glitches and the need to update technology at security to eliminate the need for travellers to remove electronics from their bags as just a couple of examples of urgently needed improvements.
“Mostly government policy has driven these really significant issues,” he said.
“The bottom line is this, we are doing damage to the Canadian tourism brand.”
CTVNews.ca Top Stories
NEW After hearing thousands of last words, this hospital chaplain has advice for the living
Hospital chaplain J.S. Park opens up about death, grief and hearing thousands of last words, and shares his advice for the living.
Some Canadian families will receive up to $620 per child today
More money will land in the pockets of some Canadian families on Friday for the latest Canada Child Benefit installment.
BREAKING Iran fires at apparent Israeli attack drones near Isfahan air base and nuclear site
An apparent Israeli drone attack on Iran saw troops fire air defences at a major air base and a nuclear site early Friday morning near the central city of Isfahan, an assault coming in retaliation for Tehran's unprecedented drone-and-missile assault on the country.
American millionaire Jonathan Lehrer denied bail after being charged with killing Canadian couple
American millionaire Jonathan Lehrer, one of two men charged in the killings of a Canadian couple in Dominica, has been denied bail.
Ottawa to force banks to call carbon rebate a carbon rebate in direct deposits
Canadian banks that refuse to identify the carbon rebate by name when doing direct deposits are forcing the government to change the law to make them do it, says Environment Minister Steven Guilbeault.
Ontario woman loses $15,000 to fake Walmart job scam
A woman who recently moved to Canada from India was searching for a job when she got caught in an online job scam and lost $15,000.
Prince Harry formally confirms he is now a U.S. resident
Prince Harry, the son of King Charles III and fifth in line to the British throne, has formally confirmed he is now a U.S. resident.
Colin Jost names one celebrity who is great at hosting 'Saturday Night Live'
Colin Jost, who co-anchors Saturday Night Live's 'Weekend Update,' revealed who he thinks is one of the best hosts on the show.
Nearly half of China's major cities are sinking, researchers say
Nearly half of China's major cities are suffering 'moderate to severe' levels of subsidence, putting millions at risk of flooding especially as sea levels rise.