Toronto woman's photo albums of deceased parents finally arrive after package was lost
A package containing the only photo albums of a Toronto woman’s deceased parents has finally arrived after the priceless delivery went missing in transit from South Africa.
Korir Maphosa told CTV News Toronto earlier this month the albums were in storage in her hometown, and sent to Canada by a relative through UPS.
- Download our app to get local alerts to your device
- Get the latest local updates right to your inbox
Maphosa said she kept a close eye on the tracking details of the package and after a few days she noticed it had stalled.
In a panic, the Toronto resident said she got in touch with UPS and asked about the status of her items. She said UPS customer service informed her the package was “probably lost.”
Maphosa said she felt “devastated” knowing the only photos of her late parents had all but disappeared, in an incident she said was akin to a “second death.”
UPS offered to compensate the relative who sent the package while the company investigated its whereabouts, Maphosa said.
She argued that UPS did not handle the situation with the care that it deserved.
However, in an email to CTV News Toronto on Tuesday, Maphosa said that UPS delivered the package late afternoon Monday—with a handwritten note apologizing for the inconvenience.
She said one of UPS’s hub managers came to deliver the package to her directly as well as a bouquet of flowers for the trouble.
With files from Sean Leathong
CTVNews.ca Top Stories
Quebec nurse had to clean up after husband's death in Montreal hospital
On a night she should have been mourning, a nurse from Quebec's Laurentians region says she was forced to clean up her husband after he died at a hospital in Montreal.
Cuban government apologizes to Montreal-area family after delivering wrong body
Cuba's foreign affairs minister has apologized to a Montreal-area family after they were sent the wrong body following the death of a loved one.
What is changing about Canada's capital gains tax and how does it impact me?
The federal government's proposed change to capital gains taxation is expected to increase taxes on investments and mainly affect wealthy Canadians and businesses. Here's what you need to know about the move.
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
Northern Ont. lawyer who abandoned clients in child protection cases disbarred
A North Bay, Ont., lawyer who abandoned 15 clients – many of them child protection cases – has lost his licence to practise law.
'One of the single most terrifying things ever': Ontario couple among passengers on sinking tour boat in Dominican Republic
A Toronto couple are speaking out about their 'extremely dangerous' experience on board a sinking tour boat in the Dominican Republic last week.
Boeing's financial woes continue, while families of crash victims urge U.S. to prosecute the company
Boeing said Wednesday that it lost US$355 million on falling revenue in the first quarter, another sign of the crisis gripping the aircraft manufacturer as it faces increasing scrutiny over the safety of its planes and accusations of shoddy work from a growing number of whistleblowers.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
Fair in Ontario, flurries in Labrador: Weather systems make for an erratic spring
It's no secret that spring can be a tumultuous time for Canadian weather, and as an unseasonably mild El Nino winter gives way to summer, there's bound to be a few swings in temperature that seem out of the ordinary. From Ontario to the Atlantic, though, this week is about to feel a little erratic.