Toronto woman devastated after UPS loses photo album of her late parents
A Toronto woman says she’s devastated after a photo album of her late parents was lost in transit from South Africa.
Korir Maphosa said the albums, which contained the only photos she had of her family, were in storage in her hometown and sent to Canada by a relative with UPS.
“I kept checking online everyday to see where the package was, and after a few days I noticed that it had stalled,” she told CTV News Toronto.
When Maphosa called the customer service line, she was told the package was “probably lost.”
“I’m just devastated,” she said. “I don’t know what to do.”
She tried to follow up with UPS but after a month had passed, the only thing UPS was able to offer was financial compensation to the relative who sent the package. Maphosa said she wanted as much tracking information as possible in hopes of finding the package for herself, but got nowhere with customer service.
“Customer service is important to us, and we take the delay or non-delivery of any package seriously,” a spokesperson for UPS said in a statement to CTV News Toronto. “We regret the stress and inconvenience this issue has caused and we are actively investigating this situation and working to resolve the issue for our customer.”
Maphosa said she has three grainy digital images of her father, but none of her mother.
“You have these memories, you have these mementos to help you along the way, and then someone just goes and wipes that away and it almost feels like a second death in a way.”
Maphosa said that looking at the photographs is now painful, adding that she feels UPS isn’t treating the issue with the care it deserves.
CTVNews.ca Top Stories
How quietly promised law changes in the 2024 federal budget could impact your day-to-day life
The 2024 federal budget released last week includes numerous big spending promises that have garnered headlines. But, tucked into the 416-page document are also series of smaller items, such as promising to amend the law regarding infant formula and to force banks to label government rebates, that you may have missed.
Which foods have the most plastics? You may be surprised
'How much plastic will you have for dinner, sir? And you, ma'am?' While that may seem like a line from a satirical skit on Saturday Night Live, research is showing it's much too close to reality.
opinion I've been a criminal attorney for decades. Here's what I think about the case against Trump
Joey Jackson, a criminal defence attorney and a legal analyst for CNN, outlines what he thinks about the criminal case against Donald Trump in the 'hush money trial.'
$3.8M home in B.C.'s Okanagan has steel shell for extra wildfire protection
A home in B.C.'s Okanagan that features a weathering steel shell designed to provide some protection against wildfires has been listed for sale at $3.8 million.
Diver pinned under water by an alligator figured he had choice. Lose his arm or lose his life
An alligator attacked a diver on April 15 as he surfaced from his dive, nearly out of air. His tank emptied with the gator's jaws crushing the arm he put up in defence.
Psychologist becomes first person in Peru to die by euthanasia after fighting in court for years
A Peruvian psychologist who suffered from an incurable disease that weakened her muscles and had her confined to her bed for several years, died by euthanasia, her lawyer said Monday, becoming the first person in the country to obtain the right to die with medical assistance.
Mystery surrounds giant custom Canucks jerseys worn by Lions Gate Bridge statues
The giant stone statues guarding the Lions Gate Bridge have been dressed in custom Vancouver Canucks jerseys as the NHL playoffs get underway.
Celebrity designer sentenced to 18 months in prison for smuggling crocodile handbags
A leading fashion designer whose accessories were used by celebrities from Britney Spears to the cast of the 'Sex and the City' TV series was sentenced Monday to 18 months in prison after pleading guilty in Miami federal court on charges of smuggling crocodile handbags from her native Colombia.
Wildfire leads to evacuation order issued for northeast Alberta community
An evacuation order was issued on Monday afternoon for homes in the area of Cold Lake First Nation.