Toronto woman denied full refund for unexpectedly cancelled New Zealand trip
A Toronto woman says she was given the runaround when she sought a full refund for her upcoming trip, which was cancelled outside of her control.
"I just want to go to my father's 90th birthday, I just really want to go," said Debra Churchill of Toronto.
Churchill had purchased plane tickets with her husband for New Zealand in March 2023, not only to celebrate her father’s milestone but also for a family reunion.
“Our family hasn't been together for 25 years, so we planned it for a long time so everyone would be home," said Churchill.
While searching online, she said she was able to buy return tickets from Toronto to New Zealand for $3,254. Long after she booked the tickets, she was told there were some problems with her trip.
"They told me some of your trip is being cancelled, some of your flights are being cancelled, then we were told it's all cancelled, and I was like ok," said Churchill.
Churchill purchased the tickets through Booking.com, which also has a partnership with Gotogate.com. Churchill received an email from Gotogate that said, “We regret to inform you that your flight…was cancelled due to a change in flight schedule. We will send a refund application to the airline.”
But when she tried to get her money back, she said she kept getting different answers.
"It was back to the same stories. You're not going to get a refund, you’re are going to get a refund. I couldn’t find out for sure what was going to happen,” Churchill said.
When a refund did arrive, it was for just $705, which is about 20 per cent of the total ticket price.
Churchill doesn't want to miss her father's 90th birthday, and feels she deserves a full refund.
“We are just going to try and still go on the trip somehow, and I'm hoping there is some way we can get our money back," said Churchill.
CTV News Toronto reached out to Booking.com to ask why Churchill hadn't received a full refund for her cancelled flights.
“We are happy to share [that] the customer will be receiving the second half of her refund,” the spokesperson said in response.
This means Churchill received the remaining $2,549 refund, reimbursing her for the total cost of her original tickets. Now she can book another trip to visit her family.
“The money is already back on my MasterCard, so that is absolutely wonderful, I have been paid in full!” Churchill said.
While booking flights and hotel rooms may often be cheaper on third-party websites, it could be more difficult to get your money back if there is an unexpected change of plans.
CTVNews.ca Top Stories
BREAKING Nine suspects arrested in $24M gold heist at Toronto Pearson International Airport: Peel police
Nine people have been arrested in connection with the gold heist at Pearson International Airport last year, Peel Regional Police said Wednesday.
MPs summon ArriveCan contractor to the House to be admonished in rare parliamentary display
Enacting an extraordinarily rarely used parliamentary power, MPs have summoned an ArriveCan contractor to appear before the House of Commons on Wednesday afternoon to be admonished publicly for failing to answer their questions.
'Enormous sum of money': Actor Hugh Grant settles privacy lawsuit against tabloid
British actor Hugh Grant has settled a lawsuit against the publisher of Rupert Murdoch's tabloid newspaper, The Sun, over claims journalists used private investigators to tap his phone and burgle his house, he said on Wednesday.
Gas prices across Ontario expected to climb to levels not seen since 2022, analyst says
Ontario is going to see a big jump at the pumps later this week as gas prices in the province hit levels not seen in nearly two years, according to one industry analyst.
U.K. plan to phase out smoking for good passes first hurdle
The British government's plan for a landmark smoking ban that aims to stop young people from ever smoking cleared its first hurdle in Parliament on Tuesday despite vocal opposition from within Prime Minister Rishi Sunak's Conservative Party.
O.J. Simpson was chilling with a beer on a couch before Easter, lawyer says. 2 weeks later he was dead
O.J. Simpson's last robust discussion with his longtime lawyer was just before Easter, at the country club home Simpson leased southwest of the Las Vegas Strip. About a week later, on April 5, a doctor said Simpson was 'transitioning.'
Some of the winners and losers in the 2024 federal budget
With a variety of fiscal and policy measures announced in the federal budget, winners include small businesses and fintech companies while losers include the tobacco industry and Canadian pension funds.
Father of boy accused of stabbing 2 Australian clerics saw no signs of extremism, Muslim leader says
The father of a boy accused of stabbing two Christian clerics in Australia saw no signs of his son’s extremism, a Muslim community leader said on Wednesday as police began arresting suspected rioters who besieged a Sydney church demanding revenge.
500 Newfoundlanders wound up on the same cruise and it turned into a rocking kitchen party
A Celebrity Apex cruise to the Caribbean this month turned into a rocking Newfoundland kitchen party when hundreds of people from Canada's easternmost province happened to be booked on the same ship.