As thousands of Torontonians remain without power after a vicious ice storm walloped the city, authorities are urging residents to take safety precautions and head to local community centres if they have been left without heat and electricity.

Main numbers to call with emergencies:

9-1-1: Toronto Police you should only call 911 if there is a medical or fire-related emergency.

3-1-1: If you have damage to your home, from downed trees or need to report icy conditions call the city at 3-1-1.

Downed Power Lines: If you see a downed power line, and traffic signals that are out, they should be reported to Toronto Hydro at 416-542-8000.

Customers outside of Toronto can call Hydro One at 1-888-664-9376.

For Powerstream, call 1-877-777-3810.

The following Toronto community centres are open for people without power (updated 7 a.m., Dec. 27):

  • Dennis R Timbrell Community Centre, 29 St. Denis Drive (Eglinton/DonMills)
  • Malvern Community Centre, 30 Sewells Rd, (Neilson/Rd/Finch)
  • Agincourt Community Centre, 31 Glen Walford Rd (Sheppard/Midland) -- currently no vacant beds
  • Driftwood Community Centre, 4401 Jane Street (between Finch and Steeles)
  • Mitchell Field Community Centre, 89 Church Avenue (Yonge/Finch)
  • Joseph J Piccinini Community Centre, 1369 St Clair Avenue West (St Clair/Keele)
  • Matty Eckler Community Centre, 953 Gerrard Street East (Pape/Gerrard)
  • Lawrence Heights Community Centre, 5 Replin Road (Lawrence/Allen Rd)
  • Edithvale Community Centre, 131 Finch Ave. W., (Finch/Yonge)
  • Pleasantview Community Centre, 545 Van Horne Ave., (Victoria Park/Van Horne)

Toronto Police Service

Thirteen Toronto Police Service facilities have been identified as having community centres available for use as warming centres:

  • Division 11 – 2054 Davenport Rd.
  • Division 12 – 200 Trethewey Dr.
  • Division 14 – 350 Dovercourt Rd.
  • Division 22 – 3699 Bloor St. W.
  • Division 23 – 5230 Finch Ave. W.
  • Division 31 – 40 Norfinch Rd.
  • Division 33 – 50 Upjohn Rd.
  • Division 42 – 242 Milner Ave.
  • Division 43 – 4331 Lawrence Ave. E.
  • Division 51 – 51 Parliament St.
  • Division 52 - 255 Dundas St. W. (Lobby only)
  • Toronto Police Service College – 70 Birmingham St.
  • Toronto Police Service Headquarters – 40 College St.


If travelling by public transit, check the the TTC website and Twitter account for continuous service updates.

GO Transit updates can be found here.


As of Thursday afternoon, Toronto Transportation Services reported that 150 transit signals are not working.

City officials also sent out the following reminders to the public:

• Try to keep children and pets indoors.

• Keep your car's tank half full at all times.

• Open your taps slightly at the lowest point in your home to keep your pipes from freezing.

• Please offer to help elderly and vulnerable neighbours or those individuals who may need some assistance.

Officials are also asking citizens to make sure they have enough drinking water set aside in containers to last each member of their family three days. People should also make sure they have cash on hand, a transistor radio, and plenty of canned food available.