Toronto couple hit with $20,000 damage bill after appliance delivery goes wrong
When Joseph Leung needed to replace his washer and dryer, he had no idea it would end up costing him more than $20,000 and causing him more than six months of stress.
Leung, and his wife, Janet, bought a washer and dryer from Costco last April. The couple arranged to have the appliances delivered to their condo near Avenue Road and Lawrence Avenue.
Surveillance video from the building on that day, which was obtained by CTV News Toronto, shows the delivery truck leaving after making the delivery, and driving right in to the building’s garage door before it had fully risen.
"I think that's very irresponsible," Leung told CTV News Toronto, "because they noticed the damage and they didn't inform me about it. So I have to find out from the security calling me saying 'there's damage.'"
Leung said at first, he thought maybe there had been a scratched wall, but he had no idea how extensive and expensive the damage was -- until he got an invoice from the property management company.
"I'm on the hook for $20,000 of damage," Leung said.
The damage to the garage door costs roughly ten times what the Leung's had paid for the appliances. Since then, Leung says he's been trying to get Costco, or the delivery company, to cover the cost of the damage.
"It's been really stressful, like it's being going on for like half a year. I've been chasing, making phone calls to everyone."
Leung said he was told that Costco subcontracts their deliveries to an outside company, who then uses a third company to do the actual deliveries. Adding an additional level of frustration for Leung who said, "I have to do all the chasing with the subcontract delivery company, and their subcontract delivery company and their insurance."
In the meantime, the Leung's property management company has given them three extensions to pay the $20,000 bill to cover the damage. The latest extension is December 3.
"If not [paid]," said Leung, "they will put a lien on my unit. And that could affect my credit score, as well as re-mortgaging and other stuff."
"At one point they told us to claim our own home insurance to cover the damage," Janet Leung explained. "Then we have to pay for our deductible, and then the premium would increase and we lose our no claim discount."
CTV News Toronto reached out to Costco earlier this week. Within hours, a representative of the company had reached out to the Leung's. A Costco spokesperson told CTV News Toronto they have offered to cover all of the costs of the repairs.
For the Leungs, it will hopefully mark the end of a multi-month effort to fix a problem they didn't cause.
According to Janet, "the whole thing is just ridiculous."
CTVNews.ca Top Stories
BREAKING American millionaire Jonathan Lehrer denied bail after being charged with killing Canadian couple
American millionaire Jonathan Lehrer, one of two men charged in the killings of a Canadian couple in Dominica, has been denied bail.
Grandparent scam suspects had ties to Italian organized crime, Ontario police allege
A group of suspects that allegedly defrauded seniors across Ontario and other parts of Canada using a so-called emergency grandparent scam appear to have ties to 'Italian traditional organized crime,' according to an investigator involved in the OPP-led probe.
LeBlanc says he plans to run in next election, under Trudeau's leadership
Cabinet minister Dominic LeBlanc says he plans to run in the next election as a candidate under Prime Minister Justin Trudeau's leadership, amid questions about his rumoured interest in succeeding his longtime friend for the top job.
'Shopaholic' author Sophie Kinsella reveals brain cancer diagnosis
Sophie Kinsella, the best-selling author behind the 'Shopaholic' book series, has revealed that she is receiving treatment for brain cancer.
Motion to allow keffiyehs at Ontario legislature fails
A motion to reverse a ban on the keffiyeh within Queen’s Park failed to receive unanimous consent Thursday just moments after Ontario Premier Doug Ford reiterated his view that prohibiting the garment in the House is divisive.
Trend Line Anger, pessimism towards federal government reach six-year high: Nanos survey
Most Canadians in March reported feeling angry or pessimistic towards the federal government than at any point in the last six years, according to a survey by Nanos Research.
Taylor Swift's new album allegedly 'leaked' on social media and it's causing a frenzy
A Google Drive link allegedly containing 17 tracks that are purportedly from Swift's eagerly awaited "The Tortured Poets Department" album has been making the rounds on the internet in the past day and people are equal parts mad, sad and happy about it.
What does it mean to be 'house poor' and how can you avoid it?
The journey to home ownership can be exciting, but personal finance columnist Christopher Liew warns about the trappings of becoming 'house poor' -- where an overwhelming portion of your income is devoured by housing costs. Liew offers some practical strategies to maintain better financial health while owning a home.
Allman Brothers Band co-founder and legendary guitarist Dickey Betts dies at 80
Guitar legend Dickey Betts, who co-founded the Allman Brothers Band and wrote their biggest hit, 'Ramblin' Man,' has died. He was 80.