Man still looking for his bags at Toronto Pearson airport 16 days after arriving in the city
As unclaimed luggage continue to pile up at Pearson International Airport, one local resident has been looking for his bags for 16 days after arriving in Toronto.
The man who identified himself as Dean told CP24 Saturday afternoon that he flew from Calgary on a direct flight, landing around 12:30 a.m. on June 17. He said he was asked last minute to check in his bag.
For three hours, he waited for his bags, but they did not show up. He then waited in line for customer service for an hour, only to receive no answer about his bags.
More than two weeks later, they remain nowhere to be found.
"I've been back to the airport three times now. And it's been 16 days and no sign of my bag. I've looked through these 2,000 bags here over and over again to look for my bag. It's nothing," Dean said.
He added that he has repeatedly called customer service and even filed a claim, yet there are still no updates on where his bags are.
"My only option was to actually physically come here and talk to customer service. And they've been helpful as much as they can, but … my bag is in limbo," Dean said.
He is only one of several thousand travellers who have desperately sought their bags at Canada's largest airport. Thousands of bags continue to sit idle in the baggage claim area at Pearson airport, waiting for their owners to collect them. On social media, travellers continue to voice their anger as they plea for airlines to find their bags.
- Download our app to get local alerts to your device
- Get the latest local updates right to your inbox
According to the Greater Toronto Airport Authority, which operates Toronto Pearson, baggage responsibility is shared among different groups. Airlines and their contracted ground handling company are responsible for baggage handling, including removal of luggage from the plane, induction into the baggage system and the rate at which bags are loaded onto the carousel.
"A number of issues over the past several days have led to challenges with baggage. This includes flight delays and cancellations, staff shortages with our airline partners and temporary mechanical disruptions with the baggage system," the GTAA said in a statement.
According to data from FlightAware provided to CTV News Toronto, 7.7 per cent of scheduled flights in Canada last month were cancelled, compared to 1.6 per cent in 2019 before the pandemic. It also found that of the scheduled flights in June, 49.5 per cent were delayed.
"We have worked with the airlines to ensure unclaimed bags are removed from the carousels and staged in the baggage hall to make room for bags from other flights."
Flights are delayed at Toronto Pearson International Airport on July 2, 2022. (Corey Baird/CTV News Toronto)
Dean said he is hoping to retrieve his bags soon as he is travelling again next week.
"I don't have my bag. I don't have my stuff. It's just been very frustrating," he said.
Dean added that airlines need to communicate better with their customers.
"Whether it's a supply chain shortage or a staff shortage or mechanical, whatever it is, it's got to be more communication for airlines because this is ridiculous," he said.
"I just feel sorry for everybody's waiting for their bags. These are vacations that have been ruined. People have been waiting for hours and hours for the bag and just extreme frustration. If you look around here, this is just one terminal. Maybe Terminal 3 has more bags, who knows?"
CTVNews.ca Top Stories
Harvey Weinstein's 2020 rape conviction overturned by N.Y. appeals court
New York's highest court on Thursday overturned Harvey Weinstein's 2020 rape conviction, reversing a landmark ruling of the #MeToo era in determining the trial judge improperly allowed women to testify about allegations against the ex-movie mogul that weren't part of the case.
BREAKING Honda to get up to $5B in govt help for EV battery, assembly plants
Honda is set to build an electric vehicle battery plant next to its Alliston, Ont., assembly plant, which it is retooling to produce fully electric vehicles, all part of a $15-billion project that is expected to include up to $5 billion in public money.
MPP Sarah Jama asked to leave Ontario legislature for wearing keffiyeh
MPP Sarah Jama was asked to leave the Legislative Assembly of Ontario by House Speaker Ted Arnott on Thursday for wearing a keffiyeh, a garment that is banned at Queen’s Park.
CTE: Researchers believe widespread brain injury may contribute to veteran suicide rate
Researchers are working to better understand if some Canadian military veterans may be suffering from Chronic Traumatic Encephalopathy, also known as CTE -- a disorder previously found in the brains of professional football and hockey players after their death.
1 arrested in northern Alberta during public shelter order
Residents of John D'Or Prairie, a community on the Little Red River Cree Nation in northern Alberta, were told to take shelter Thursday morning during a police operation.
Secret $70M Lotto Max winners break their silence
During a special winner celebration near their hometown, Doug and Enid shared the story of how they discovered they were holding a Lotto Max ticket worth $70 million and how they kept this huge secret for so long.
Remains from a mother-daughter cold case were found nearly 24 years later, after a deathbed confession from the suspect
A West Virginia father is getting some sense of closure after authorities found the remains of his young daughter and her mother following a deathbed confession from the man believed to have fatally shot them nearly two decades ago.
New deep-water channel allows first ship to pass Key bridge wreckage in Baltimore
The first cargo ship passed through a newly opened deep-water channel in Baltimore on Thursday after being stuck in the harbor since the Francis Scott Key Bridge collapsed four weeks ago, halting most maritime traffic through the city's port.
First in Canada procedure performed at London, Ont. hospital
A London man has become the first person in Canada to receive a robotic assisted surgery on his spine. Dave Myeh suffered from debilitating, chronic back pain that led to sciatica in his right now and extreme pain in his lower back.