Traveller says Toronto Pearson baggage chaos is like 'suitcase scavenger hunt'
What was supposed to be a fun weekend trip with friends to Arizona has turned into a nightmarish five-day, “suitcase scavenger hunt” for Toronto resident Jehaanara Kurji.
Last Friday, Kurji boarded a flight at Pearson airport to Phoenix to attend a bachelorette party. However, when she arrived there, her checked bag was no where to be found.
Kurji, who moved to Toronto from Kenya a month ago, tried to make the best of the situation. She said the airline offered to her some compensation to buy things she needed that were inside the lost luggage.
She said the carrier, Air Canada, never contacted her about her missing luggage.
“On Sunday night, I returned to the airport to go home and that’s when I found out my suitcase had arrived in Arizona on Saturday,” she told CP24.
That bag was loaded onto the plane back to Toronto, but somehow went MIA for a second time due to a "baggage handler issue" and remains lost.
“I wish I had not even carried that piece of luggage,” said Kurji, who sifted through massive piles of suitcases in Pearson’s baggage claim area for more than an hour Sunday night, but never found her bag.
Kurji, who headed back to the Mississauga airport Tuesday afternoon in the hope of resuming her search, said she then joined the lost luggage line, but was ultimately told to go home and submit a claim online.
“I have no idea what happened to my bag. I tried calling Air Canada several times but due to high call volumes I can’t even wait on hold,” she said.
“Right now I don’t even know how I’m going to get it back.”
CTVNews.ca Top Stories
Doctors ask Liberal government to reconsider capital gains tax change
The Canadian Medical Association is asking the federal government to reconsider its proposed changes to capital gains taxation, arguing it will affect doctors' retirement savings.
Keeping these exotic pets is 'cruel' and 'dangerous,' Canadian animal advocates say
Canadian pet owners are finding companionship beyond dogs and cats. Tigers, alligators, scorpions and tarantulas are among some of the exotic pets they are keeping in private homes, which pose risks to public safety and animal welfare, advocates say.
Demonstrators kicked out of Ontario legislature for disruption after failed keffiyeh vote
A group of demonstrators were kicked out of the legislature after a second NDP motion calling for unanimous consent to reverse a ban on the keffiyeh failed to pass.
BREAKING Man wanted in connection with deadly shooting in Toronto tops list of most wanted fugitives in Canada
A 35-year-old man wanted in connection with the murder of Toronto resident 29-year-old Sharmar Powell-Flowers nine months ago has topped the list of the BOLO program’s 25 most wanted fugitives across Canada, police announced Tuesday.
Prince William and wife Kate thank public for birthday messages for son Louis
Prince William and his wife Kate thanked the public for their messages which had been sent to mark the sixth birthday of their youngest son Louis on Tuesday.
She was the closest she'd ever been to meeting her biological father. Then life dealt her a blow
Anne Marie Cavner was the closest she'd ever been to meeting her biological father, but then life dealt her a blow. From an unexpected loss to a host of new relationships, a DNA test changed her life, and she doesn't regret a thing.
How quietly promised law changes in the 2024 federal budget could impact your day-to-day life
The 2024 federal budget released last week includes numerous big spending promises that have garnered headlines. But, tucked into the 416-page document are also series of smaller items, such as promising to amend the law regarding infant formula and to force banks to label government rebates, that you may have missed.
Fire engulfs old Edmonton municipal airport hangar
A historical hangar at the former Edmonton municipal airport beside the NAIT main campus was on fire Monday night.
Soft skills, preparation can help new graduates land jobs, experts say
As new graduates enter the workforce over the next few weeks, they are likely to face challenges getting their foot in the door and must be prepared to effectively communicate what they bring to the company.