Traveller says Toronto Pearson baggage chaos is like 'suitcase scavenger hunt'
What was supposed to be a fun weekend trip with friends to Arizona has turned into a nightmarish five-day, “suitcase scavenger hunt” for Toronto resident Jehaanara Kurji.
Last Friday, Kurji boarded a flight at Pearson airport to Phoenix to attend a bachelorette party. However, when she arrived there, her checked bag was no where to be found.
Kurji, who moved to Toronto from Kenya a month ago, tried to make the best of the situation. She said the airline offered to her some compensation to buy things she needed that were inside the lost luggage.
She said the carrier, Air Canada, never contacted her about her missing luggage.
“On Sunday night, I returned to the airport to go home and that’s when I found out my suitcase had arrived in Arizona on Saturday,” she told CP24.
That bag was loaded onto the plane back to Toronto, but somehow went MIA for a second time due to a "baggage handler issue" and remains lost.
“I wish I had not even carried that piece of luggage,” said Kurji, who sifted through massive piles of suitcases in Pearson’s baggage claim area for more than an hour Sunday night, but never found her bag.
Kurji, who headed back to the Mississauga airport Tuesday afternoon in the hope of resuming her search, said she then joined the lost luggage line, but was ultimately told to go home and submit a claim online.
“I have no idea what happened to my bag. I tried calling Air Canada several times but due to high call volumes I can’t even wait on hold,” she said.
“Right now I don’t even know how I’m going to get it back.”
CTVNews.ca Top Stories
Widow looking for answers after Quebec man dies in Texas Ironman competition
The widow of a Quebec man who died competing in an Ironman competition is looking for answers.
Amid concerns over 'collateral damage' Trudeau, Freeland defend capital gains tax change
Facing pushback from physicians and businesspeople over the coming increase to the capital gains inclusion rate, Prime Minister Justin Trudeau and his deputy Chrystia Freeland are standing by their plan to target Canada's highest earners.
Tom Mulcair: Park littered with trash after 'pilot project' is perfect symbol of Trudeau governance
Former NDP leader Tom Mulcair says that what's happening now in a trash-littered federal park in Quebec is a perfect metaphor for how the Trudeau government runs things.
Wildfire southwest of Peace River spurs evacuation order
People living near a wildfire burning about 15 kilometres southwest of Peace River are being told to evacuate their homes.
World seeing near breakdown of international law amid wars in Gaza and Ukraine, Amnesty says
The world is seeing a near breakdown of international law amid flagrant rule-breaking in Gaza and Ukraine, multiplying armed conflicts, the rise of authoritarianism and huge rights violations in Sudan, Ethiopia and Myanmar, Amnesty International warned Wednesday as it published its annual report.
Train derailed in Sarnia after colliding with a truck
Police are investigating after a transport truck collided with a train in Sarnia.
Fewer medical students going into family medicine contributing to doctor shortage
As some family doctors are retiring and others are moving away from family medicine, there are fewer medical students to take their place.
'It's discriminatory': Individuals refused entry to Ontario legislature for wearing keffiyeh
Individuals being barred from entering Ontario’s legislature while wearing a keffiyeh say the garment is part of their cultural identity— and the only ones making it political are the politicians banning it.
Bodies found by U.S. authorities searching for missing B.C. kayakers
United States authorities who have been searching for a pair of missing kayakers from British Columbia since the weekend have recovered two bodies in the nearby San Juan Islands of Washington state.