Several Air Canada flights delayed at Toronto Pearson due to 'technical issue'

Several Air Canada flights are delayed at Toronto Pearson International Airport due to a temporary technical issue.

The Canadian airline said its system used to communicate with aircraft and monitor operational performance is impacted. Flights were delayed all across the airline’s system as a result, a spokesperson for Air Canada confirmed to CTV News Toronto.

At around 1:30 p.m., the airline said the communicator system has “begun to stabilize,” with flights continuing to move “although still at a lower than normal rate.”

“As a result, customers may experience delays and in some instances cancellations as we move through recovery,” the statement reads.

Greater Toronto Airports Authority media manager Rachel Bertone told CTV News Toronto that Toronto Pearson passengers are encouraged to check their flight status before making their way to the airport.

“We have also put in place a flexible policy for those who wish to change their travel plans at no cost,” Air Canada said.

Air Canada is experiencing an IT issue causing flight delays. Customers are advised to check the status of their flight at https://t.co/9y0kvWGAEn before going to the airport. We thank you for your understanding.

— Air Canada (@AirCanada) June 1, 2023

As of Thursday afternoon, numerous Air Canada flights initially scheduled to leave Toronto Pearson this morning have been delayed to the afternoon.

Plus, many of Air Canada’s flights headed to the Toronto airport from places like Orlando, Fla., Vancouver, B.C., and New York's LaGuardia Airport, have been delayed.

In terms of cancellations, however, just over two per cent of departures and roughly 3.5 per cent of arrivals have been cancelled – though it should be noted these percentages include all airlines. 

“We apologize to those affected, and appreciate their patience,” the statement reads.

This is the second time in a week that Air Canada has suffered a technical issue with its computer system, which delayed nearly half of all its flights.

The airline confirmed in its statement, “The issue today was in the same systems as that of May 25, but it was unrelated.”

Air Canada has not said how long the technical issue is expected to last, but said they are “working hard” to get fliers on their way as quickly as they can.