Ontario woman out $2,500 after iPad returned by courier goes missing
An Ontario woman who returned a $2,500 Apple iPad via courier says she won't get a refund after the package went missing.
Chris Power-Arsenault, of Collingwood, Ont. said she bought a 12.9 iPad Pro with a keyboard in May. Even though she said she liked the tablet, she decided to upgrade to a different model.
Apple told her she could get a full refund if she returned the iPad using a return label with the courier UPS.
Power-Arsenault said she went to a nearby UPS Store, printed off the return label and sent it back. However, Apple said the iPad was never returned to them.
"A week went by and Apple told me they did not receive the iPad," said Power-Arsenault.
Concerned, Power-Arsenault went back to the courier to find out where the package was.
"I went back to the UPS Store and they said that they had sent it and there was nothing else they could do," said Power-Arsenault.
Both Apple and UPS agreed to investigate but in the end Power-Arsenault was told that the package was lost, and she would no longer receive her refund of $2,574.
"I need my money back, I have proof I sent it out, I have proof it had the labels, the tracking number and the receipt," said Power-Arsenault.
Apple told CTV News it would look into the situation further.
"We are aware of the situation reported by the Power family and assure you that our team is diligently working on the ongoing investigation to resolve this matter," a spokesperson for UPS said.
Power-Arsenault is hopeful the missing iPad can still be recovered as it was purchased on her credit card, and she still needs to pay for it.
"I want my money back that's owed to me. I've done everything on my part and I think I deserve my money back what I paid for and what I returned," said Power-Arsenault
Correction
A previous version of this story misattributed a quote from UPS as a spokesperson from Apple. The copy has been updated with correct attribution.
CTVNews.ca Top Stories
New Pentagon report on UFOs includes hundreds of new incidents but no evidence of aliens
The Pentagon's latest report on UFOs has revealed hundreds of new reports of unidentified and unexplained aerial phenomena but no indications suggesting an extraterrestrial origin.
Police release bodycam video of officer-involved incident at Hindu temple protest in Brampton, Ont.
Police say an officer who forcefully removed a 'weapon' from a protester outside of a Hindu temple in Brampton was acting 'within the lawful execution of his duties' after bystander video of the incident circulated widely online.
LIVE UPDATES Rogers Centre opens it doors to thousands of Taylor Swift fans for the first sold-out show
Taylor Swift is in Toronto to perform her first of six sold-out shows at the Rogers Centre tonight.
Here's how a potential Canada Post strike may affect Canadians
A disruption in Canada Post services would hit some Canadians harder than others. As the deadline approaches for a potential strike at midnight Friday, CTVNews.ca asked readers how it would affect them and how they are preparing.
RCMP begins deploying body-worn cameras to frontline officers across Canada
Within days, thousands of frontline RCMP officers will be starting their shifts equipped with a body-worn camera, as the national police force begins deploying the program across Canada.
'Countless lives were at risk:' 8 charged, including teen wanted in deadly home invasion, after West Queen West gun battle
A teenage boy arrested along with more than 20 others following a gun battle in Toronto’s West Queen West neighbourhood was wanted in connection with a deadly home invasion in Etobicoke back in April, Toronto police say.
Jasper National Park to welcome campers back in 2025 at most campsites
Starting in January, people will be able to make online reservations for campsites for the 2025 season.
Scotiabank users facing 'intermittent' access to banking
Scotiabank users say they are having issues using their bank’s services following a scheduled maintenance period that ended days ago.
Everything is under US$20 at Amazon's newest store
Amazon is targeting retail rivals Shein, Temu and TikTok Shop with a new deeply discounted storefront that sells a wide array of products for US$20 or less.