Skip to main content

Ontario woman out $2,500 after iPad returned by courier goes missing

Share

An Ontario woman who returned a $2,500 Apple iPad via courier says she won't get a refund after the package went missing.

Chris Power-Arsenault, of Collingwood, Ont. said she bought a 12.9 iPad Pro with a keyboard in May. Even though she said she liked the tablet, she decided to upgrade to a different model.

Apple told her she could get a full refund if she returned the iPad using a return label with the courier UPS.

Power-Arsenault said she went to a nearby UPS Store, printed off the return label and sent it back. However, Apple said the iPad was never returned to them.

"A week went by and Apple told me they did not receive the iPad," said Power-Arsenault.

Concerned, Power-Arsenault went back to the courier to find out where the package was.

"I went back to the UPS Store and they said that they had sent it and there was nothing else they could do," said Power-Arsenault.

Both Apple and UPS agreed to investigate but in the end Power-Arsenault was told that the package was lost, and she would no longer receive her refund of $2,574.

"I need my money back, I have proof I sent it out, I have proof it had the labels, the tracking number and the receipt," said Power-Arsenault.

Apple told CTV News it would look into the situation further.

"We are aware of the situation reported by the Power family and assure you that our team is diligently working on the ongoing investigation to resolve this matter," a spokesperson for UPS said.

Power-Arsenault is hopeful the missing iPad can still be recovered as it was purchased on her credit card, and she still needs to pay for it.

"I want my money back that's owed to me. I've done everything on my part and I think I deserve my money back what I paid for and what I returned," said Power-Arsenault 

Correction

A previous version of this story misattributed a quote from UPS as a spokesperson from Apple. The copy has been updated with correct attribution.

CTVNews.ca Top Stories

Inside Canada's chaotic response to avian flu

A CFIA official is calling it the 'largest animal health emergency that this country has ever had to face.' A joint IJF/CTV News investigation looks into Canada's response to the bird flu pandemic, and how it's ravaged the country's farms.

2024 will likely be the hottest year on record, climate agency warns

For the second year in a row, Earth will almost certainly be the hottest it's ever been. And for the first time, the globe this year reached more than 1.5 degrees Celsius (2.7 degrees Fahrenheit) of warming compared to the pre-industrial average, the European climate agency Copernicus said Thursday.

Stay Connected