Ontario man without smartphone has no way to download tickets
After two years of the pandemic, many people are anxious to see concerts and sporting events. But when you buy a ticket, it’s often sent right to your smartphone.
However, according to Statistics Canada, about 10 per cent of Canadians don't have a smartphone, which can cause problems if you’re trying to purchase tickets.
“That’s my technology right there. An old flip phone,” said Bob Cocroft of St. Catharines, Ont.
Cocroft bought five tickets for $684 for Cirque du Soleil’s Crystal performance which is happening in St. Catharines on June 30.
Cocroft said after he bought the tickets he was shocked when there wasn’t a paper ticket or print ticket option.
He was told to download the tickets to his smartphone, but he doesn't have one and now he's not sure how his family can get into the show.
“We just can’t justify the expense of a smartphone, and had they said it was smartphone only, we may have hesitated on spending $700 dollars on five tickets. I don't know what we are going to do at this point," said Cocroft.
When Cocroft was trying to get answers as to how he can attend the event, Ticketmaster Fan Support told him, “I’m sorry you cannot access the tickets since you don't have a smartphone. The available delivery method of the tickets is mobile entry only.”
"Ticketmaster sent me to Cirque du Soleil and then Cirque Du Soleil sent me back to Ticketmaster. Without a smartphone I’ve lost the ability to get these tickets," Cocroft said.
After CTV News Toronto got in touch with Ticketmaster they contacted Cocroft and provided him with instructions on how he could get paper tickets.
A spokesperson for Ticketmaster said, “We have worked with our Fan Support team, who has coordinated directly with Mr. Cocroft and Cirque du Soleil. He will be able to provide his picture ID and card used for purchase to pick up their tickets. Mr. Cocroft has been advised and is pleased with the resolution.”
Cocroft was able to go to the venue and get paper tickets and he and his wife Darleigh felt much better to have the tickets in hand and said they will be more careful buying tickets in the future.
“Why can't it always be like this?” said Cocroft.
CTVNews.ca Top Stories
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
'My stomach dropped': Winnipeg man speaks out after being criminally harassed following single online date
A Winnipeg man said a single date gone wrong led to years of criminal harassment, false arrests, stress and depression.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
'One of the single most terrifying things ever': Ontario couple among passengers on sinking tour boat in Dominican Republic
A Toronto couple are speaking out about their 'extremely dangerous' experience on board a sinking tour boat in the Dominican Republic last week.
7 surveillance videos linked to extortions of South Asian home builders in Edmonton released
The Edmonton Police Service has released a number of surveillance videos related to a series of extortion cases in the city now dubbed 'Project Gaslight.'
Ukraine uses long-range missiles secretly provided by U.S. to hit Russian-held areas, officials say
Ukraine for the first time has begun using long-range ballistic missiles provided secretly by the United States, bombing a Russian military airfield in Crimea last week and Russian forces in another occupied area overnight, American officials said Wednesday.
All Alberta wildfires to date in 2024 believed to be human-caused: province
There are 63 wildfires burning in Alberta's forest protection area as of Wednesday morning and seven mutual aid fires, including one in the Municipal District of Peace.
Pilot proposes to flight attendant girlfriend in front of passengers
A Polish pilot proposed to his flight attendant girlfriend during a flight from Warsaw to Krakow, and she said yes.
Suspects waving weapons, smashing glass in Toronto jewelry store robbery caught on video
Arrests have been made after five men were captured on video rampaging through a jewelry store in Toronto, waving weapons and smashing glass display cases.