Ontario man without smartphone has no way to download tickets
After two years of the pandemic, many people are anxious to see concerts and sporting events. But when you buy a ticket, it’s often sent right to your smartphone.
However, according to Statistics Canada, about 10 per cent of Canadians don't have a smartphone, which can cause problems if you’re trying to purchase tickets.
“That’s my technology right there. An old flip phone,” said Bob Cocroft of St. Catharines, Ont.
Cocroft bought five tickets for $684 for Cirque du Soleil’s Crystal performance which is happening in St. Catharines on June 30.
Cocroft said after he bought the tickets he was shocked when there wasn’t a paper ticket or print ticket option.
He was told to download the tickets to his smartphone, but he doesn't have one and now he's not sure how his family can get into the show.
“We just can’t justify the expense of a smartphone, and had they said it was smartphone only, we may have hesitated on spending $700 dollars on five tickets. I don't know what we are going to do at this point," said Cocroft.
When Cocroft was trying to get answers as to how he can attend the event, Ticketmaster Fan Support told him, “I’m sorry you cannot access the tickets since you don't have a smartphone. The available delivery method of the tickets is mobile entry only.”
"Ticketmaster sent me to Cirque du Soleil and then Cirque Du Soleil sent me back to Ticketmaster. Without a smartphone I’ve lost the ability to get these tickets," Cocroft said.
After CTV News Toronto got in touch with Ticketmaster they contacted Cocroft and provided him with instructions on how he could get paper tickets.
A spokesperson for Ticketmaster said, “We have worked with our Fan Support team, who has coordinated directly with Mr. Cocroft and Cirque du Soleil. He will be able to provide his picture ID and card used for purchase to pick up their tickets. Mr. Cocroft has been advised and is pleased with the resolution.”
Cocroft was able to go to the venue and get paper tickets and he and his wife Darleigh felt much better to have the tickets in hand and said they will be more careful buying tickets in the future.
“Why can't it always be like this?” said Cocroft.
CTVNews.ca Top Stories
Four people arrested at National War Memorial in Ottawa as Canada Day celebrations begin
Police officers in cruisers, on foot patrol and on bicycles are patrolling the Parliamentary Precinct, the ByWard Market and the so-called 'motor vehicle control zone,' as the city prepares for Canada's 155th birthday celebrations and possible protests.
Mounties issue 80 tickets in B.C. national park after crashes kill 3 bears in 6 days
Multiple crashes involving bears in a B.C. national park earlier this month prompted a crackdown on drivers in the area, according to the B.C. Highway Patrol and Parks Canada.
Royal Canadian Navy relieves Pacific fleet ship commander for 'inappropriate conduct'
The Royal Canadian Navy says it has relieved the commanding officer of a warship in the Pacific Fleet.
At least 18 dead in Russian missile attack on residential buildings, officials say
Russian missile attacks on residential areas in a coastal town near the Ukrainian port city of Odesa early Friday killed at least 18 people, including two children, authorities reported, a day after Russian forces withdrew from a strategic Black Sea island.
'Extraordinarily rare' Princess Diana portrait goes on display in London
A rare portrait of Diana, Princess of Wales, will be on public display for the first time after it was recently sold for US$201,600 at auction.
2 slain gunmen still unidentified after Saanich shooting: BC RCMP
Saanich police will hold another update on a deadly shooting that took place on Tuesday afternoon, leaving two suspects dead and six officers with gunshot wounds.
Here's what Air Canada and WestJet have said about reducing flights
Two of Canada's largest airlines announced steps this week to cope with delays, cancellations and service issues. Head to CTVNews.ca to read about the changes announced by Air Canada and WestJet.
Poilievre marches with soldier protesting COVID-19 mandates ahead of Canada Day
Conservative leadership candidate Pierre Poilievre joined the final leg of a march led by a Canadian soldier charged for speaking out against COVID-19 vaccine requirements that has sparked promises -- and fears -- of a new wave of protests in the capital.
Convoy organizer Lich to spend at least 5 more nights in custody
Ottawa protest organizer Tamara Lich will spend at least five more nights in custody in Ottawa after she was arrested in Alberta for allegedly breaching bail conditions.
Montreal
-
Compensation questions loom for Air Canada customers with cancelled flights
Consumer rights advocates are demanding Air Canada provide compensation to many of the hundreds of thousands of passengers whose summer flights it cancelled.
-
Montrealers allege 'racial profiling' during police intervention on Saint-Jean Baptiste Day
Organizers of a Montreal Caribbean festival are looking for clarity from police as to why a large group of officers interrupted their pre-festival barbecue on Saint-Jean Baptiste Day.
-
Two people reported dead following Longueuil fire
Two people have been reported dead and one person is in critical condition after a fire broke out in a home in Longueuil on Montreal's South Shore.
London
-
Provincial gas tax reduction in time for Canada Day— but not everyone is celebrating
If you were one of the thousands of Londoners who bought gas on Thursday— you overpaid.
-
London Thrashers hope to expand women's lacrosse
On any given day it’s not hard to find out what’s happening in the major, mainstream sports. But what about those sports that don’t have the same high profile, star players, or commercial sponsors as the likes of hockey, baseball, or golf?
-
Police identify teen cyclist involved in fatal crash
Police continue to investigate after a fatal collision involving a cyclist claimed the life of a 17-year-old from Crediton.
Kitchener
-
Kitchener encampment remains intact as eviction deadline passes
The eviction deadline for people living at an encampment at Victoria and Weber Streets in Kitchener has come and gone, but residents of the property say they’re not moving.
-
Vaccination miscommunication leaves Kitchener woman worried for 86-year-old mother
A miscommunication involving a COVID-19 booster shot has left a Kitchener woman concerned for her 86-year-old mother.
-
City of Kitchener announces death of baby swan
The news comes just two days after the City launched a naming contest for the young bird, which it said was the first offspring of Victoria Park swans, Otis and Ophelia.
Northern Ontario
-
Program aims to boost relationships with police, Indigenous youth
The second annual Mooz Akinonmaaget Maa Aki Moose Hunt initiative was launched Thursday in Sudbury.
-
Safe consumption site in Timmins ready to open Monday
With Health Canada's permission, street drugs can now be consumed inside Safe Health Site Timmins.
-
Sault Fire launches fire safety campaign for seniors
Sault Ste. Marie Fire Services is helping seniors protect themselves against fire. The Assisting Seniors Awareness Program or Project ASAP is focussed on those 65 or older, and still living independently.
Ottawa
-
Four people arrested at National War Memorial in Ottawa as Canada Day celebrations begin
Police officers in cruisers, on foot patrol and on bicycles are patrolling the Parliamentary Precinct, the ByWard Market and the so-called 'motor vehicle control zone,' as the city prepares for Canada's 155th birthday celebrations and possible protests.
-
Soldier protesting COVID-19 mandates completes march in Ottawa ahead of Canada Day
Canadian Forces veteran James Topp marched through Ottawa on Thursday on the final leg of his cross-country march, and was joined by Conservative Party leader Pierre Poilievre for part of the walk.
-
Mayor questioned about information shared with council at Ottawa LRT inquiry
Mayor Jim Watson also faced questions about a private WhatsApp chat with senior staff and members of his office, and the fact there were no city committee meetings for councillors to ask questions and receive information during the trial-running period.
Windsor
-
Vaccine mandates end at Stellantis, but not City of Windsor
Vaccine Mandates are slowly being phased out of many large workplaces. Some never had them, but others, including the City of Windsor, are sticking with them.
-
Little being done to stop loud fireworks noise 'five to seven days a week', says Windsor resident
Despite the City of Windsor prohibiting the use of fireworks on most days of the year, Walkerville resident Jordan Whelan says his family has been disturbed by the sounds of loud pops multiple times a day for the past six months.
-
Barrie
-
Crowd gathers for abortion rights rally in Barrie
Dozens of people gathered in downtown Barrie on Thursday evening to denounce the United States Supreme court's decision to overturn the country's constitutional protection for abortion rights.
-
Barrie woman talks about her strange encounter with a man posing as a cop
A Barrie woman who encountered a man posing as a cop at an accident scene is grateful she followed her instincts and refused to get into his car when he offered.
-
Here's what's open and closed Canada Day in Barrie
Friday marks the return of restriction-free Canada Day festivities across the region, with a series of closures to celebrate the nation's birthday.
Atlantic
-
Spouse of gunman to testify at N.S. shooting hearings but won't be cross-examined
The spouse of the gunman in the Nova Scotia mass shooting will testify mid-July before a public inquiry, but she won't face direct questions from lawyers representing victims' families.
-
'It’s a waste of time': Low turnout for the final day of school in Nova Scotia
As Claire Mahaney-Lion dropped her son off at school this morning, she questioned the reasons behind scheduling a school day that would last fewer than two hours.
-
Saint John celebrates Memorial Cup win with parade Thursday
Saint John is having its dog day. The host city of the 2022 Memorial Cup is celebrating after the Saint John Sea Dogs bested the Hamilton Bulldogs 6-3 in front of a capacity crowd during Wednesday's championship game at TD Station.
Calgary
-
Indigenous advocates call for cancellation of fireworks as city preps for Canada Day
Thousands of Calgarians are ready to ring in Canada’s 155th birthday as festivities are set to be held across the city, but not everyone is calling this a ‘celebration.’
-
Bank evacuated after white powder discovered on American bills
A southeast Calgary bank was evacuated Thursday afternoon, to allow hazardous materials crews to investigate a strange incident.
-
Calls increase for Calgary Police to release race-based data
The daughter of a Calgary man shot and killed by police earlier this year is calling for details regarding data the service is collecting about interactions between police and people of colour.
Winnipeg
-
Transit bus crashes into home on River Avenue
A crash involving a Transit bus that appears to have smashed into a home has shut down a road near Osborne Village.
-
Security expected to be increased for Canada Day festivities
Security measures are expected to be beefed up at two Winnipeg locations Friday when Canada Day events get underway.
-
AMC working to remove Arlen Dumas after probe found his conduct amounted to 'workplace sexual harassment'
The Assembly of Manitoba Chiefs is working to remove Arlen Dumas as Grand Chief of the organization.
Vancouver
-
After dog died on B.C.-bound flight, owner says airline offered compensation based on 'cargo weight'
Nearly two years after her beloved dog died on a flight to B.C., a Metro Vancouver woman says she’s still waiting for justice for her pet.
-
'We have that resilience and we are strong': Special ceremony marks 1 year since devastating Lytton fire
It’s been exactly one year since fire ravaged the small B.C. community of Lytton, but the source of that massive blaze remains unknown.
-
Anti-vax blog post not admissible, B.C. court rules in vaccination dispute
A B.C. father who printed off a blog post and submitted it to court in a bid to prevent his children's mother from vaccinating them against COVID-19 has lost the dispute, in part because the judge found his evidence inadmissible.
Edmonton
-
Frank Oliver plaque permanently removed by City of Edmonton
An often-vandalized memorial featuring the face of former MP Frank Oliver will no longer be displayed in front of Edmonton's Fairmont Hotel Macdonald.
-
'Albertans need to know': UCP ripped for lack of accounting on $4B in COVID-19 spending
A damning new report from Alberta's auditor general finds government ministries failed to include understandable, relevant and comparable data on COVID-19 in year-end reporting.
-
'Horrifying': Man charged in complex investigation involving dozens of Edmonton arsons
A man is facing multiple charges in connection with a rash of arsons in the Alberta Avenue area, and police are calling him a key suspect in a complex investigation.