Ontario man without smartphone has no way to download tickets
After two years of the pandemic, many people are anxious to see concerts and sporting events. But when you buy a ticket, it’s often sent right to your smartphone.
However, according to Statistics Canada, about 10 per cent of Canadians don't have a smartphone, which can cause problems if you’re trying to purchase tickets.
“That’s my technology right there. An old flip phone,” said Bob Cocroft of St. Catharines, Ont.
Cocroft bought five tickets for $684 for Cirque du Soleil’s Crystal performance which is happening in St. Catharines on June 30.
Cocroft said after he bought the tickets he was shocked when there wasn’t a paper ticket or print ticket option.
He was told to download the tickets to his smartphone, but he doesn't have one and now he's not sure how his family can get into the show.
“We just can’t justify the expense of a smartphone, and had they said it was smartphone only, we may have hesitated on spending $700 dollars on five tickets. I don't know what we are going to do at this point," said Cocroft.
When Cocroft was trying to get answers as to how he can attend the event, Ticketmaster Fan Support told him, “I’m sorry you cannot access the tickets since you don't have a smartphone. The available delivery method of the tickets is mobile entry only.”
"Ticketmaster sent me to Cirque du Soleil and then Cirque Du Soleil sent me back to Ticketmaster. Without a smartphone I’ve lost the ability to get these tickets," Cocroft said.
After CTV News Toronto got in touch with Ticketmaster they contacted Cocroft and provided him with instructions on how he could get paper tickets.
A spokesperson for Ticketmaster said, “We have worked with our Fan Support team, who has coordinated directly with Mr. Cocroft and Cirque du Soleil. He will be able to provide his picture ID and card used for purchase to pick up their tickets. Mr. Cocroft has been advised and is pleased with the resolution.”
Cocroft was able to go to the venue and get paper tickets and he and his wife Darleigh felt much better to have the tickets in hand and said they will be more careful buying tickets in the future.
“Why can't it always be like this?” said Cocroft.
CTVNews.ca Top Stories
U.S. Supreme Court overturns Roe v. Wade, allowing states to ban abortions
The U.S. Supreme Court has ended the nation's constitutional protections for abortion that had been in place nearly 50 years in a decision by its conservative majority to overturn Roe v. Wade. Friday's outcome is expected to lead to abortion bans in roughly half the states.
'Devastating setback': Trudeau, politicians react to overturning of Roe v. Wade
Canadian politicians are responding to the U.S. Supreme Court's decision to end constitutional protections for abortion, with Prime Minister Justin Trudeau calling the news 'horrific.'
Roe v. Wade abortion ruling raising alarms among Canadian advocates
Canadian advocates are cautioning against complacency regarding abortions protections in place in Canada, after the U.S. Supreme court voted to overturn Roe v. Wade on Friday.
Roe v. Wade: These U.S. states are likely to ban abortion
With the U.S. Supreme Court’s decision to end constitutional protections for abortion, 26 states are likely to ban abortions; 13 of which are expected to enact bans against the medical procedure immediately.
'It feels so good': Alberta MP celebrates overturning of Roe v. Wade
A Member of Parliament from rural Alberta went live on Facebook Friday to celebrate a United States Supreme Court vote to end constitutional protections for abortion.
Two dead, 14 wounded in Norway nightclub shooting, police say
Two people were killed and 14 wounded on Saturday in a shooting at a nightclub and in nearby streets in Norway's capital Oslo, Norwegian police said.
Mummified baby woolly mammoth discovered in Yukon 'most complete' find in North America: officials
Miners working in a gold field in Yukon have uncovered what is being called the 'most complete' mummified woolly mammoth found to date in North America, officials announced on Friday.
'So scary': Flying shovel misses Mississauga driver by just centimetres
An Ontario driver is speaking out after a shovel struck her windshield while she was driving on the highway.
This is who's in and who's out of Doug Ford's cabinet
Ontario Premier Doug Ford has unveiled his cabinet for the 43rd Parliament and there are some big changes to the front bench.
Montreal
-
Anger, political pushback in Quebec after Legault says cultures are 'not on the same level'
Those who know the debate most intimately said there's little nuance to be found in Quebec Premier Legault's arguments about Quebec's immigration model. 'Every time it's as painful as it is the first time,' said a spokesperson for a Sikh group.
-
'She was full of life': family to hold memorial for Montreal teen Adalya Dorvil
Friends and family of a 17-year-old girl who died in what police are calling an accident on the shore in LaSalle will gather Saturday to remember the Montreal teen who her mother said was 'was full of life.'
-
Quebec's St-Jean Baptiste Day celebrations return after pandemic hiatus
Quebec residents will be celebrating the provincial St-Jean Baptiste Day in-person today for the first time since the COVID-19 pandemic forced organizers to cancel most festivities over the past two years.
London
-
'He just punches me in the face': London cyclist takes a punch for trying to make a point
A London, Ont. cyclist is still recovering after being punched by a driver during his Thursday commute. Peter Riley was a little bloodied and very bruised, but said the incident won't keep him off his bike.
-
Gas prices reach tipping point — curbing summer road trips
Gas prices are changing summer travel plans across the region. A survey conducted for CAA South Central Ontario found 64 per cent of drivers planning a road trip this summer responded that current gas prices will impact their choices.
-
London man guilty of defrauding Canada Post more than $200K
A London courtroom heard how a 59-year-old man planned and schemed to defraud Canada Post over a three year period, and now a guilty verdict has been levelled.
Kitchener
-
Vehicles damaged at Waterloo dealerships
Waterloo regional police are investigating after 21 vehicles at four Waterloo dealerships were vandalized in the space of two days.
-
Endangered butterfly spotted in southwestern Ontario for first time in 3 decades
The success is thanks to a team of local scientists.
-
Neither police nor bylaw will be at Kitchener encampment on eviction day, says region
The region says they expect encampment residents to comply with the order to leave and enforcement won’t be needed.
Northern Ontario
-
St. Jean Baptiste Day kicks off with a Franco-Ontarian flag raising in Greater Sudbury
June 24 is St. Jean Baptiste Day, a day when francophone culture and history is celebrated.
-
Glencore Onaping Depth project to rely on electric vehicles
Work is progressing on Glencore's Onaping Depth Project, a new ore body deep underground that will replace two other mines coming to the end of production.
-
Sault Canal Visitor Centre opens
A new visitor centre at the Sault Ste. Marie Canal National Historic Site is officially open.
Ottawa
-
Ottawa parents demand answers after boy, 11, not dropped off by school bus
An Ottawa family is demanding answers after their son went missing for five hours following his pickup from school on Monday.
-
Impact of Roe v. Wade ruling felt in Ottawa
The impact of the Roe v. Wade ruling in the United States, allowing states to ban abortions, is being felt here in the nation’s capital.
-
Ottawa MPP Lisa MacLeod out of Ford cabinet, taking break to address health
The Nepean MPP’s exclusion means there is only one cabinet minister from Ottawa in the new Progressive Conservative government. Kanata-Carleton MPP Merrilee Fullerton will remain the Minister of Children, Community and Social Services.
Windsor
-
Fundraisers being held for transplant recipient
Jody Jackson is dealing with a post-op infection but overall she is happy to be alive and recovering in a Toronto hospital from a liver transplant she received June 8.
-
'The workload is troublesome': Jail nurse offers insight on working inside Windsor jail
A registered nurse who works inside the South West Detention Centre testified Friday in the ongoing inquest into the death of inmate Delilah Blair.
-
June 27th Miracle returns with a new 'shop and drop' model for 2022
The aptly-named June 27th Miracle has, to date, provided more than three-million pounds of food for Windsor-Essex food banks. But unlike previous years, the organizing committee is shifting away from front-porch pick-ups toward a shop-and-drop model.
Barrie
-
Troubadour festival kicks off in Barrie
The Troubador Festival has returned to the shores of Barrie after a two-year hiatus.
-
Simcoe County hospitals deal with dire staffing shortages
Health officials say painful hospital wait times spanning an average of three to five hours will only worsen with critical staffing shortages.
-
Missing camper found safe in Tiny Township by OPP aviation team
A camper who went missing Friday morning after taking his dog for a walk at Awenda Provincial Park in Tiny Township has been found safe.
Atlantic
-
Amber Alert issued for missing 15-year-old from Glace Bay, N.S.
An Amber Alert has been issued by Cape Breton Regional Police for a missing teenager.
-
'Reviewed for Privilege': Federal government explains N.S. superintendent’s missing notes
The inquiry into Nova Scotia’s 2020 mass shooting, says four pages of handwritten notes that sparked a political firestorm in Ottawa this week, weren’t immediately submitted when subpoenaed by its investigators.
-
'It’s in shambles': RCMP 'architects of own demise,' says criminologist after complaints in N.B. and N.S.
After a week of criticism and anger at the Mass Casualty Commission in Nova Scotia, and outcry in a rural area of New Brunswick, there are questions about the RCMP’s role in community policing.
Calgary
-
Sentence appeals granted in 3 Alberta multiple murder cases
Four convicted multiple murderers in Alberta will be offered the chance to plead their cases to a parole board much earlier after series of appeal decisions on Friday.
-
Past, present and future: Copping says abortion rules won't change in Alberta
After a decision that has sent shockwaves throughout the world about a woman's right to choose, Alberta's Health Minister Jason Copping says there won't be any change here despite what happens south of the border.
-
A new seed library encourages Calgarians to grow their own food
The Calgary Seed Library is tackling issues surrounding food security and sustainability with its weekly seed exchange.
Winnipeg
-
Five Winnipeg students involved in 'pepper spray' incident while riding bus to school
A group of students from a school in Winnipeg's River Park South neighbourhood were involved in a 'pepper spray incident' while riding to school on a Winnipeg Transit bus, says a local school division.
-
'It just made my heart warm': Winnipeg bus driver's act of kindness captured on video
An act of kindness from a Winnipeg bus driver is being shared by a passenger who says it warmed his heart to witness.
-
Possible tornado being investigated in Manitoba community
Environment Canada is investigating a possible tornado in Binscarth, Man. on Thursday night.
Vancouver
-
Former CFL player convicted of ex-girlfriend's murder won't be eligible for parole for 14 years
A former professional football player who was convicted of killing his ex-girlfriend will not be eligible for parole for 14 years.
-
Body found downstream from where Kelowna woman went missing, police say
Mounties in Kelowna say a body has been found downstream from where missing woman Chelsea Cardno may have been swept away.
-
New report ranks Vancouver as 5th most livable city in the world
A recently published report by the U.K.-based Economist Intelligence Unit (EIU) ranked Vancouver as the fifth most livable city in the world.
Edmonton
-
'It feels so good': Alberta MP celebrates overturning of Roe v. Wade
A Member of Parliament from rural Alberta went live on Facebook Friday to celebrate a United States Supreme Court vote to end constitutional protections for abortion.
-
Edmonton Garrison hosts first Pride march at Canadian Forces base
Canadian Forces history was made in Edmonton Friday as soldiers, family, and friends marched together in the first Pride parade at a military base.
-
'Devastating setback': Trudeau, politicians react to overturning of Roe v. Wade
Canadian politicians are responding to the U.S. Supreme Court's decision to end constitutional protections for abortion, with Prime Minister Justin Trudeau calling the news 'horrific.'