Ontario man who missed oil changes responsible for $19,000 engine replacement
When an Ontario man was driving his pick-up truck and the engine seized he said he was relieved to know it was still under warranty.
"While I was driving it on the highway the engine just died and it took a bit of skilled driving to pull over at an off ramp," Bowmanville man Moses Fosuo told CTV News Toronto.
The electrician bought the 2018 Ram 1500 Eco Diesel brand new and said it has been a great truck for his family, including two children and two dogs.
Fosuo said it was also comforting to know the truck came with a 100,000 kilometre warranty.
"They informed me the engine was no longer working and I was looking at having to have the engine replaced," Fosuo said.
At the time the engine seized, the truck had 91,000 kilometres on it and Fosuo thought the repairs would be covered.
However, he was informed by the dealer it would not be done under warranty, because he had not done the required oil changes at the appropriate times.
In this Sunday, March 15, 2020, photograph, a long row of unsold 2020 Ram pickup trucks sits at a Dodge dealership in Littleton, Colo. (David Zalubowski/AP/CNN)
"When I asked them why it was not covered under warranty, they mentioned at 50,000 kilometers the oil switch came on and I didn't get an oil change done right away," said Fosuo.
Fosuo said when he had the oil changed at a third party oil shop, he was told the truck could travel 24,000 kilometres between oil changes.
Fosuo said the truck did not come with a physical owner's manual.
"We were not given an owner’s manual. We were told everything was on an onboard computer and to access it that way," said Fosuo.
CTV News Toronto reached out to Ram and a spokesperson for its parent company Stellantis said "Due to customer privacy guidelines, we cannot disclose all details in this case. However, the customer received written notice this week that the claim was denied due to a lack of vehicle maintenance."
"As indicated in the vehicle's Owner’s Manual, under no circumstances should oil change intervals exceed 16,000 km or 12 months, whichever comes first. Our authorized Ram dealers reported that said maintenance was not performed to these parameters," said the spokesperson.
"There is no hesitancy on our part to comply with the provisions of a warranty, as long as they apply to a factory defect. Damage or failures attributed to any other source are the owner's responsibility."
Fosuo was quoted $19,000 plus taxes to replace the engine, something he said he can’t afford right now.
"I don't think I have the money to pay for something like that. Unfortunately that vehicle will have to go to scrap, I can't afford something like that," said Fosuo.
It's a reminder to all drivers no matter what kind of vehicle you have to get the oil changes done when you're supposed to and to keep the paperwork as proof. That is especially true if you have a vehicle that is still under warranty.
Toronto Top Stories
CTVNews.ca Top Stories
The white gunman accused of massacring 10 Black people at a Buffalo supermarket wrote as far back as November about staging a livestreamed attack on African Americans, practiced shooting from his car and travelled hours from his home in March to scout out the store, according to detailed diary entries he appears to have posted online.
Pierre Poilievre is denouncing the 'white replacement theory' believed to be a motive for a mass shooting in Buffalo, N.Y., as 'ugly and disgusting hate-mongering.'
A driver who struck and killed a woman and her three young daughters nearly two years ago 'gambled with other people's lives' when he took the wheel, an Ontario judge said Monday in sentencing him to 17 years behind bars.
Half of patients hospitalized with COVID-19 still experiencing at least one symptom two years later: study
Half of those hospitalized with COVID-19 at the start of the pandemic are still experiencing at least one symptom two years later, a new study suggests.
A former police officer, the 86-year-old mother of Buffalo's former fire commissioner, and a grandmother who fed the needy for decades were among those killed in a racist attack by a gunman on Saturday in a Buffalo grocery store. Three people were also wounded.
Ontario’s four main party leaders were relatively civil as they spared at Monday night’s televised election debate in Toronto.
The rising cost of living is worrying Canadians and defining the Ontario election as prices go up on everything from groceries to gas.
Facing daily instances of violence and abuse, gender diverse people in the Canadian prison system say they are forced to take measures into their own hands to secure their safety.
A racist ideology seeping from the internet's fringes into the mainstream is being investigated as a motivating factor in the supermarket shooting that killed 10 people in Buffalo, New York. Most of the victims were Black.
Who are Quebec's English-speakers in 2022, anyway? A new study shows they're young, extremely ethnically diverse -- and are struggling in the workforce, with higher unemployment and lower income than French-speakers.
Quebec coroner calls for independence in public health director role in final report on long-term care home deaths
The government of Quebec needs to ensure the role of the public health director is independent and without any 'political constraint,' a Quebec coroner has recommended in a final report into deaths at long-term care homes during the pandemic's first wave.
As moving season approaches, the ongoing housing crisis is on the minds of many Montrealers seeking a new place to live.
Two suspects are facing a slew of charges in relation to two stolen vehicles on Monday — one of which was a pick-up truck that struck a school bus in London, Ont.
“He did not have a bad bone in his body.” That’s what Gaetano Pelliteri said Monday in a letter to CTV News about his best friend, Zachary Hartman, 27, who passed away over the weekend.
The call came in just before midnight and police responded to the area of Wellington Road south and Bradley Avenue.
The Waterloo Regional Police Service has released the name of a man they say could have information on the suspicious death of an eight-year-old boy in Cambridge.
Police are looking for a driver involved in a hit and run collision in Kitchener that sent a cyclist to hospital with serious injuries.
The Kitchener Rangers' playoff run came to end over the weekend and the team is reflecting on their up-and-down OHL season.
After a fire in a nearby business closed the shop, Sudbury’s Positive Inception officially reopened Monday.
Mine Mill Unifor Local 598 says staff at some of the area's long-term care facilities and nursing homes may have been exposed to cytotoxins.
An Ontario landlord who says he's exhausted his savings and credit after his tenants allegedly stopped paying rent six months ago is frustrated he has no power to evict them.
The Canada Day main stage will be at LeBreton Flats park just west of downtown Ottawa this year, not on Parliament Hill.
Progressive Conservative Leader Doug Ford faced a barrage of attacks from the other three major party leaders in the Ontario election debate Monday.
Western University's Northern Tornadoes Project says a landspout tornado occurred east of Ottawa during Sunday's severe weather, making it the first confirmed tornado of the 2022 season.
What will it take to win the vote of Windsorites? Residents share their top issues ahead of the Ontario election
With just over two weeks until Ontarians head to the polls, candidates are running out of time to convince voters they will keep their election promises.
OPP in Essex are investigating after it was reported a weapon was brought to a grade school dance on Friday.
The leaders of Ontario's four major political parties took the stage for a live televised debate in Toronto on Monday night.
Barrie businessman Paul Sadlon, 89, walked alongside his lawyer into a courtroom to stand trial on Monday, accused of sexually assaulting a woman following a business meeting nearly three years ago.
A truck rollover on Highway 400 south of Newmarket is causing major delays Monday, according to provincial police.
Many people who contracted COVID-19 during the sixth wave complained of lasting symptoms, sometimes known as long COVID, which Dr. Sohail Gandhi said can result in low energy or extreme fatigue.
The RCMP's treatment of their tactical team in the days following the April 2020 mass shooting in Nova Scotia was characterized as "absolutely disgusting" Monday during testimony before the public inquiry examining the killings.
The mother of an Indigenous woman shot by New Brunswick police in 2020 told a coroner's inquest Monday that less than two hours after she was awakened by an officer seeking her daughter's address to check on her safety, police returned with news that her daughter had been killed.
The emergency department at the Glace Bay Hospital has been closed since July of 2021, and it’s unclear when it will reopen.
Calgary police said in a statement issued Monday they have identified a suspect wanted in an incident that resulted in the death of a Calgary mother of five.
Johnny Gaudreau and Matthew Tkachuk weren't even born the last time the Calgary Flames and Edmonton Oilers met in the Stanley Cup Playoffs, but they still understand how much the Battle of Alberta means to fans of both teams.
Kids at St. Alphonsus elementary and junior high won't be able to continue in the school's long standing Italian language and culture program in September.
Sex workers are raising concerns about a proposed law aimed at cracking down on human traffickers who use short-term rentals, saying the move could make things less safe for them.
Some busy beavers have been taking a toll on a Winnipeg neighbourhood's tree canopy, prompting a group of residents to work with the city to save the trees.
With the heavy rain Winnipeg has received, many homeowners are finding cracks in their foundations undetected during the previous two years of drought.
A Vancouver dad whose son is on the autism spectrum took to social media to share how painful it was to see only one classmate at his birthday party. Now, he's receiving a flood of support that he hopes marks the start of an important conversation.
A Metro Vancouver food bank program that provides fresh groceries to people in need is serving 10 times more families than it was before the COVID-19 pandemic.
British Columbia Liberal Leader Kevin Falcon said that if elected premier he would halt plans to build a new Royal B.C. Museum, calling it a “billion-dollar vanity project” after he took his seat in the legislature.
The Alberta man accused of first-degree murder in the deaths of a 24-year-old woman and her 16-month-old child is due in court on Monday.
Community members and councillors weighed in on a newly proposed safety and well-being plan crafted by administration to make Edmonton the safest city in Canada by the end of the decade.
Officers performed a vehicle takedown in northeast Edmonton Monday afternoon to end a "short" police chase.