'Friendly Calls' program expands to focus on support for Indigenous communities
A program run by the Canadian Red Cross that supports people with mental health challenges is being expanded, thanks to special funding from Bell Let’s Talk.
The $250-thousand partnership will enhance access to crisis services for people living with mental health challenges.
Friendly Calls began a few years ago and became a Canada-wide program in 2020. Now, a pilot project is starting in Manitoba this spring, tailored to the culture and needs of Indigenous groups, who are often located in remote areas.
Eighty-four-year old Pauline Werbowetsky became a Friendly Calls client a year ago, after a year of the pandemic left her lonely and down in her small community of Roblin, Manitoba.
Daughter-in-law Carmen Werbowetsky, who lives a 10-hour drive away in Edmonton recommended she join the program.
“Before the pandemic, she was quite connected in her community, with her church and other connections in the community but that hasn’t been the way over the past two years,” Carmen Werbowetsky said. “ She’s lost a lot of those connections.”
But now, Carmen can hear the energy and enjoyment in Pauline’s voice during their weekly phone calls. She says the Friendly Calls are often the highlight of Pauline’s week. Plus she knows if mental health problems start to creep in, the Red Cross volunteer is trained to spot them.
“They talk about all the things that are of importance and interest to her and it sounds like they have a lot in common,” Carmen Werbowetsky said about volunteer Catherine Sykes.
Sykes, who hails from Swift Current, Saskatchewan, was paired with Pauline after training and personal interviews. While she thought she would be doing something good for someone else, she says it also brings her joy.
“I ended up getting something like a surrogate grandmother," Sykes said. “She’s just a delight!”
Sykes said she started with 20-minute phone calls to Pauline but now their chats usually last an hour.
She said she is looking forward to training for the Indigenous Friendly Calls program, which is being developed with input from Indigenous elders and knowledge keepers.
“We are really looking at doing cultural safety training which encompasses a few different things,” Red Cross Director of Indigenous Relations, Shelley Cardinal, said. “We are looking at cultural awareness, we’re looking at cultural sensitivity”.
Cardinal said Indigenous culture has a holistic approach to health, in which mental, emotional and spiritual well-being are considered equally important to physical well-being.
But, she also points out that across Canada, there are many different First Nations, with different languages, beliefs and practices. She said offering mental health support to Indigenous communities will require training and sensitivity.
Still, she said, it will not be required that those volunteering with the new Friendly Calls program be of Indigenous backgrounds, but they must listen with care, without judgement and with cultural awareness.
CTVNews.ca Top Stories
'Hurts like hell': What goes into the price of gas in Canada
With the price of gas rising above $2 per litre and setting new records in Canada this year, CTVNews.ca looks at what goes into the price per litre of gasoline and where the situation could go from here.

'This is an unusual situation': Feds monitoring monkeypox cases in Canada
Canada's Chief Public Health Officer Dr. Theresa Tam says the federal government is monitoring monkeypox cases and their chains of transmission after two cases were confirmed in this country.
'Fight for a stronger Alberta': Kenney comments for first time since announcing resignation
Premier Jason Kenney spoke publicly Friday for the first time since dropping the bombshell announcement that he plans to step down as UCP leader and premier of Alberta.
WHO calls emergency meeting as monkeypox cases cross 100 in Europe
The World Health Organization was due to hold an emergency meeting on Friday to discuss the recent outbreak of monkeypox, a viral infection more common to west and central Africa, after more than 100 cases were confirmed or suspected in Europe.
BREAKING | Quebec City Halloween attacker found guilty of first-degree murder
A man who used a sword to kill and maim victims in Quebec City's historic district on Halloween night 2020 has been found guilty of murder.
NEW | Decision to ban Huawei and ZTE from 5G wasn't easy, PM Trudeau says
On the heels of news that Canada is banning Huawei Technologies and ZTE from participating in the country’s 5G wireless networks, Prime Minister Justin Trudeau said the decision wasn't easy to make. The prime minister also defended the timing of the decision, saying that while it will be years before all use of products from these Chinese companies will be outlawed, it's happening before the country is even more interconnected by the next-generation telecommunications infrastructure.
NEW | Ontario woman says daughter was discriminated against over face mask
An Ontario woman believes her daughter was discriminated against after she was allegedly kicked out of a local activity centre over her choice to wear a face mask.
Trump pays US$110K fine, must submit paperwork to end contempt
Former U.S. President Donald Trump has paid the US$110,000 in fines he racked up after being held in contempt of court for being slow to respond to a civil subpoena issued by New York's attorney general.
What to do when your home appraisal falls short as the housing market cools
The cooling housing market has left some buyers with mortgages that can't cover the full cost of their home following an appraisal. Toronto-based mortgage broker Mary Sialtsis discusses what options these buyers have.