Are you getting double charged on your PRESTO card? Here's why
Metrolinx is warning PRESTO card users they could be charged twice if they aren’t careful.
GO Train and UP Express travellers have been able to use their credit cards to pay for their adult fare since mid-August. They have also been able to tap with their phones or smartwatches if their credit card information is loaded.
But the transit agency says transit users who use this contactless payment method will want to be careful with how they’re tapping to avoid any “card clash.”
“Card clash occurs when a customer accidentally taps more than one recognizable card onto payment device,” a spokesperson for Metrolinx told CTV News Toronto via email.
“If a customer taps their whole wallet, the payment device may recognize only the card closest to the reader, and therefore, it may not be the card the customer had intended to pay with.”
This means a customer who taps their wallet, thinking the machine will pick up on their PRESTO card first, might actually have their credit card charged instead.
“When this happens, the credit card is expecting the customer to tap off at their destination,” the spokesperson said. “This would show as a missed tap-off on our system.”
WHAT HAPPENS IF YOU DON’T TAP OFF OR SWAP CARDS?
GO Transit and UP Express use a distance-based fare system, which means if you forget to tap off at the end of your trip, it will charge the full fare to the last stop on the line or route.
“This is the same whether you’ve tapped with your credit card or PRESTO card (unless you have a default trip set and have travelled that route),” Metrolinx said.
The transit agency also notes riders cannot tap off with a different payment method than the one they started with, even if their mobile wallet is connected to the same credit card used to tap on.
“If you do use a different payment method to tap off, it will be recognized as the start of a new trip.”
Metrolinx says they have not heard of any concerning reports or issues with the new contactless payment method since the program launched.
“With the expansion of payment methods across the GO network and select local transit agencies, it’s important that all riders - whether using a PRESTO card, credit card, or mobile wallet - remember to tap off with the same card or method they used to tap on.”
CTVNews.ca Top Stories
Young people 'tortured' if stolen vehicle operations fail, Montreal police tell MPs
One day after a Montreal police officer fired gunshots at a suspect in a stolen vehicle, senior officers were telling parliamentarians that organized crime groups are recruiting people as young as 15 in the city to steal cars so that they can be shipped overseas.
'It was joy': Trapped B.C. orca calf eats seal meat, putting rescue on hold
A rescue operation for an orca calf trapped in a remote tidal lagoon off Vancouver Island has been put on hold after it started eating seal meat thrown in the water for what is believed to be the first time.
Man sets self on fire outside New York court where Trump trial underway
A man set himself on fire on Friday outside the New York courthouse where Donald Trump's historic hush-money trial was taking place as jury selection wrapped up, but officials said he did not appear to have been targeting Trump.
Sask. father found guilty of withholding daughter to prevent her from getting COVID-19 vaccine
Michael Gordon Jackson, a Saskatchewan man accused of abducting his daughter to prevent her from getting a COVID-19 vaccine, has been found guilty for contravention of a custody order.
Mandisa, Grammy award-winning 'American Idol' alum, dead at 47
Soulful gospel artist Mandisa, a Grammy-winning singer who got her start as a contestant on 'American Idol' in 2006, has died, according to a statement on her verified social media. She was 47.
She set out to find a husband in a year. Then she matched with a guy on a dating app on the other side of the world
Scottish comedian Samantha Hannah was working on a comedy show about finding a husband when Toby Hunter came into her life. What happened next surprised them both.
B.C. judge orders shared dog custody for exes who both 'clearly love Stella'
In a first-of-its-kind ruling, a B.C. judge has awarded a former couple joint custody of their dog.
Saskatoon police to search landfill for remains of woman missing since 2020
Saskatoon police say they will begin searching the city’s landfill for the remains of Mackenzie Lee Trottier, who has been missing for more than three years.
Shivering for health: The myths and truths of ice baths explained
In a climate of social media-endorsed wellness rituals, plunging into cold water has promised to aid muscle recovery, enhance mental health and support immune system function. But the evidence of such benefits sits on thin ice, according to researchers.